Searching for the ultimate guide to live chat? You just landed on the right page… In this post, I’ll show you how Freshchat can transform your customer engagement and boost sales, and you can Try Freshchat for 14-days Free Today.

Handling customer queries can be a juggling act. I’ve been there—switching between multiple tools, missing context, and watching potential sales slip away. With Freshchat powering your live chat, you centralize conversations, automate responses, and keep delight at the forefront.

What is Freshchat?

Freshchat is a modern customer messaging software that streamlines live chat and AI-driven bots across websites, apps, and social media. It connects your support agents to customers on their preferred channels without toggling between apps.

Freshchat Overview

Founded by Freshworks with a mission to make customer interaction seamless, Freshchat has evolved into a robust platform used by thousands of teams worldwide. From its early days as a simple chat widget to its current AI-powered capabilities, Freshchat continuously innovates to stay ahead of customer expectations.

Over the years, Freshchat secured industry recognition for ease of use and feature depth. Enterprise customers laud its scalability, while small teams appreciate the free plan for up to 10 agents.

Pros and Cons

Pros:

• Unified conversations across web, mobile apps, and social media channels

• Scalable AI-driven bots for self-service and preemptive engagement

• Contextual customer profiles and history in a single inbox

• Proactive messaging to generate leads before issues arise

• Rich analytics on team performance and bot effectiveness

• Flexible pricing tiers starting with a free plan

Cons:

• Advanced features require a paid subscription

• Learning curve for customizing bots and workflows

Features

Freshchat packs a wide range of features designed to enhance support and sales through live chat.

Unified Omnichannel Conversations

• Chat widgets on websites and mobile apps
• Team inbox consolidating messages from email and social messengers
• Bring-Your-Own-Channel integration for custom channels

AI-Driven Bots

• Prebuilt templates for common queries
• Custom flows to route customers to the right agent
• Analytics on bot deflection rates and customer satisfaction

Proactive Engagement

• Trigger messages based on visitor behavior
• Capture leads with targeted in-chat forms
• Turn support conversations into revenue opportunities

Freshchat Pricing

With plans for teams of all sizes, Freshchat ensures you only pay for what you need.

Free

Price: $0/agent/month

Ideal for startups and small teams.

• Live chat, email integration
• Unified workspace for up to 10 agents

Growth

Price: $23/agent/month

Perfect for growing teams.

• Everything in Free, plus social messaging (WhatsApp, Facebook Messenger)
• Real-time dashboards

Pro

Price: $59/agent/month

For established teams needing advanced controls.

• Custom dashboards and SLA policies
• Skill-based routing
• Multilingual support

Enterprise

Price: $95/agent/month

Comprehensive solution for large organizations.

• Enhanced security and compliance
• Advanced analytics and roles
• Dedicated account management

Freshchat Is Best For

Whether you’re a small business or an enterprise, Freshchat adapts to your needs.

Small Teams

Use the free plan to manage up to 10 agents and evaluate core features.

Growing Businesses

Upgrade to Growth to engage customers on WhatsApp and social platforms.

Support Enterprises

Leverage advanced security, multilingual chats, and skill-based routing at the Enterprise tier.

Benefits of Using Freshchat

• Improved Response Times: Agents view all conversations in one place, reducing context switching.
• Higher Customer Satisfaction: Quick self-service via AI-powered bots deflects tickets efficiently.
• Increased Sales Conversions: Proactive chat triggers engage visitors at the right moment.
• Data-Driven Decisions: Measure team productivity and bot performance to optimize workflows.
• Scalability: From free to Enterprise, plans grow with your business needs.

Customer Support

Freshchat’s support team is reachable via live chat, email, and phone across business hours. They typically respond within minutes, ensuring minimal downtime for your operations.

For urgent issues, Enterprise customers receive a dedicated account manager. Extensive documentation and community forums are available to help you troubleshoot and customize the platform 24/7.

External Reviews and Ratings

Most users praise Freshchat for its intuitive interface and robust feature set. Common highlights include quick onboarding, powerful bot builder, and reliable performance.

Some customers mention initial complexity in setting up advanced automations, but note that ample tutorials and support mitigate the learning curve effectively.

Educational Resources and Community

Freshchat offers a comprehensive knowledge base, webinars, and video tutorials to master both basic and advanced features. The active community forum connects you with other users to share best practices and creative workflows.

Regular blog posts cover trends in customer support and AI-driven automation, helping you stay informed and ahead of the curve.

Conclusion

Integrating Freshchat into your customer journey transforms the way you engage, support, and convert visitors using live chat. With flexible pricing, powerful AI bots, and unified conversations, Freshchat helps you stay competitive in 2024. Ready to streamline your support and sales? Try Freshchat for 14-days Free Today and experience the difference.

Don’t wait—unlock five-star support and drive revenue with Freshchat now: Try Freshchat for 14-days Free Today.