IT teams struggling with itsm complaints know how repetitive tickets, slow resolution times, and lack of visibility can derail productivity and user satisfaction. Traditional service desks buckle under manual processes, leading to frustrated employees and mounting backlogs. What if you could eliminate those roadblocks with AI-powered automation?

Turning Complaints into Resolution

Freshservice harnesses built-in AI to tackle the most common sources of itsm complaints. By automating routine tasks, surfacing intelligent suggestions, and enabling self-service, it accelerates mean time to resolution and stops complaints before they start:

• Freddy AI: Automate answers to frequent queries, guide agents with predictive recommendations, and generate performance insights for managers.
• Codeless Automations: Drag-and-drop workflows trigger ticket assignments, approvals, escalations, and notifications without writing a single line of code.
• Omnichannel Support: Capture requests from email, chat, phone, or Slack and process them in a unified view to never miss a critical issue.
• Self-Service Portal: Empower employees to find solutions in the knowledge base or submit requests via an intuitive catalog, reducing ticket volume by up to 70%.

Unifying IT and Business Performance

Freshservice goes beyond basic ticketing. By consolidating IT service management, IT operations management, and IT asset management on one platform, you break down silos and deliver seamless experiences:

• ITSM: Streamline incidents, changes, and service requests with AI and SLA-driven workflows.
• ITOM: Monitor your environment, detect anomalies, and orchestrate cross-team resolution from a single dashboard.
• ITAM: Maintain an always-up-to-date CMDB of hardware, software, and SaaS assets with auto-discovery.
• Modernization: Replace manual processes with digital workflows, integrate with cloud and on-prem apps, and scale as you grow.

Benefits of Eliminating ItsM Complaints

• Faster Resolutions: AI-driven triage routes tickets to the right agent in seconds.
• Higher Satisfaction: Self-service and omnichannel support reduce wait times and boost CSAT.
• Operational Efficiency: Automations free agents from repetitive tasks so they can focus on strategic initiatives.
• Cost Savings: Unified licensing and reduced tool sprawl shrink your tech budget.
• Data-Driven Decisions: Real-time dashboards and analytics help you optimize workflows and resource allocation.

Flexible Pricing for Every Team

Whether you’re a small help desk or a global IT organization, Freshservice offers plans designed to fit your needs and budget:

• Starter – $19/agent/month: Essential service desk capabilities for small teams launching their first ITSM solution.
• Growth – $49/agent/month: Foundational workflows, SLA management, and service catalog for building mature processes.
• Pro – $99/agent/month: Advanced automation, omnichannel support, and asset management for high-velocity environments.
• Enterprise – Custom Quote: Strategic AI-driven service management, MSP support, and enterprise integrations at scale.

Start Eliminating ITSM Complaints Today

Ready to transform your service desk from complaint-driven chaos into a proactive, automated powerhouse? Try Freshservice Free for 14 days Today and experience how AI-powered automation can resolve tickets in record time, improve user satisfaction, and maximize operational efficiency.