Are you looking to elevate your employee satisfaction survey process and unlock deeper insights into team morale and engagement? With Zonka Feedback, you can design stunning, AI-driven surveys in minutes and turn feedback into action. Get Started with Zonka Feedback for Free Today to revolutionise the way you gauge employee satisfaction and retain top talent.

Conducting an effective employee satisfaction survey is crucial for understanding your workforce’s needs and boosting retention. I’ve spent years helping organisations deploy surveys that drive real change, and Zonka Feedback stands out as the platform that simplifies end-to-end survey management—from distribution to AI analytics to closing the feedback loop.

What is Zonka Feedback?

Zonka Feedback is an AI-powered CX and feedback platform that empowers companies to run comprehensive employee satisfaction surveys and take immediate action on the insights collected. It consolidates survey creation, distribution, analysis, and response management into one unified solution, eliminating manual processes and siloed data.

Whether you need to capture pulse feedback from remote teams or conduct in-office kiosk-based surveys, Zonka Feedback offers multi-channel distribution—email, SMS, in-app widgets, touchscreens—and robust AI analytics that decode sentiment, themes, and critical issues automatically.

Zonka Feedback Overview

Founded with a mission to make feedback simple and actionable, Zonka Feedback has grown rapidly since its inception. The team’s vision was clear: empower organisations of all sizes to listen actively to employees and continuously improve workplace experiences. Today, thousands of businesses across B2B and B2C sectors trust Zonka Feedback to run everything from transactional pulse surveys to comprehensive annual engagement studies.

With its intuitive interface, AI-driven insights, and extensive integration ecosystem—including Salesforce, HubSpot, Zendesk, and more—Zonka Feedback has earned accolades for innovation in customer and employee feedback management. Its scalability ensures that startups and enterprise clients alike can tailor the platform to their unique workflows and survey programmes.

Pros and Cons

Pros:

Extensive AI Analytics: Automatically detect sentiment, key themes, and urgency to prioritise improvements without manual tagging.

Multi-Channel Surveys: Deploy surveys via email, SMS, web widgets, mobile apps, kiosks, and offline modes to capture feedback at every touchpoint.

Customizable Workflows: Automate triggers, reminders, and closed-loop actions with an intuitive workflow designer.

Advanced Reporting: Real-time dashboards, location-based and agent-based analytics, word clouds, and trend analysis make data interpretation effortless.

Seamless Integrations: Connect to 20+ native integrations and 1,000+ apps via Zapier for unified data and automated survey triggers.

User-Friendly Interface: No coding required—design, distribute, and manage surveys with ease.

Scalable Plans: From free basic surveys to enterprise-grade solutions with SSO, HIPAA compliance, and dedicated support.

Cons:

Some advanced AI features and integrations are only available on higher-tier plans, which may be costly for smaller organisations.

Custom branding and white-label domains require upgrade to Growth or Enterprise levels.

Key Features

Zonka Feedback brings together powerful capabilities to optimise your employee satisfaction survey programme:

AI Survey Builder

Create engaging surveys in minutes using AI-powered suggestions, expert templates, and multilingual support.

• Predefined question libraries for engagement, well-being, and culture assessments.
• Branded themes and custom logic for dynamic question flows.
• Auto-translate surveys into multiple languages to reach global teams.

Multi-Channel Distribution

Reach employees wherever they are—email, SMS, in-app widgets, web links, QR codes, kiosks, and offline modes.

• Schedule recurring pulse surveys and event-triggered questionnaires.
• Offline mobile forms that sync automatically when connected.
• Geo-fencing and location-based prompts for on-premises feedback.

AI-Driven Analytics

Decode feedback at scale with minimal manual effort.

• Sentiment analysis and emotion detection to gauge overall morale.
• Theme and entity recognition to classify open-text responses.
• Urgency routing to ensure critical issues are addressed promptly.

Advanced Reporting & Dashboards

Access real-time insights and identify trends with custom filters and visualisations.

• CSAT, NPS, and CES metrics for measuring satisfaction, loyalty, and effort.
• Location-based views to compare teams, departments, or sites.
• Automated report scheduling and email summaries for stakeholders.

Closed-Loop Workflows

Ensure no feedback falls through the cracks by automating follow-ups and resolution tracking.

• Response inbox for collaborative issue management.
• Case management to assign, track, and resolve employee concerns.
• Real-time alerts, tasks, and notes to keep teams aligned.

Zonka Feedback Pricing

Choose the plan that fits your organisation’s size and needs:

Free Plan

Price: $0/month | Ideal for solo HR practitioners and small teams

• 50 responses/month
• 3 active surveys
• NPS, CSAT, CES metrics
• Basic reporting and AI-template survey creation

Starter Plan

Price: $79/month | Ideal for growing teams focusing on engagement

• 250 responses/month
• Email, SMS, WhatsApp, link distribution
• Remove Zonka branding
• CX workflow automation and 20+ integrations

Growth Plan

Price: $299/month | Ideal for mid-size organisations requiring advanced analytics

• 1000 responses/month
• White-label domains and advanced AI sentiments
• Close feedback loop with response inbox
• Dynamic user segments and Salesforce add-on

Enterprise Plan

Custom Pricing | Ideal for large enterprises with complex needs

• Custom response volumes and user roles
• SSO, HIPAA compliance, and dedicated success manager
• Advanced AI themes & entity recognition
• Webhooks, historical data import, and NDA support

Who Is Zonka Feedback Best For?

Zonka Feedback adapts to diverse audiences running employee satisfaction surveys:

HR Leaders and People Teams

Gain real-time visibility into engagement drivers and pain points. Automate pulse checks and annual reviews seamlessly.

Operations and Site Managers

Capture location-based feedback from front-line staff and compare performance across branches or facilities.

Product and Culture Teams

Use open-text insights and sentiment trends to refine workplace policies, benefits, and culture initiatives.

Executive Leadership

Access high-level dashboards and automated reports to monitor overall employee satisfaction and retention risk.

Benefits of Using Zonka Feedback

• Improved Engagement: Regular pulse surveys create a culture of listening and continuous improvement.
• Data-Driven Decisions: AI analytics surface key themes and actionable insights without manual effort.
• Faster Issue Resolution: Automated workflows and closed-loop follow-ups ensure feedback leads to action.
• Higher Retention: Proactively address employee concerns before they escalate into turnover.
• Scalable and Flexible: From free plans to enterprise-grade solutions, adapt the platform to any organisation size.
• Seamless Integration: Sync feedback data with HRIS, CRMs, and productivity tools for a unified view.

Customer Support

Zonka Feedback offers responsive support via email, live chat, and an extensive knowledge base. Their dedicated success managers (for Growth and Enterprise plans) guide you through setup, best practices, and data analysis to ensure you get maximum value from every survey.

Whether you’re drafting your first employee satisfaction survey or customizing advanced workflows, Zonka Feedback’s support team and community resources keep you moving forward with confidence.

Integration and Resources

Connect Zonka Feedback seamlessly to your existing tools—SAP SuccessFactors, Workday, BambooHR, or Slack. Leverage APIs and webhooks to build custom workflows that trigger surveys after key HR events. Access webinars, tutorials, and a vibrant user community to master survey design, AI analytics, and action planning.

Mid-way through your rollout, reassess your survey strategy and tune question logic based on live data trends. Use automated reporting to share progress with stakeholders and keep your engagement programme on track. Get Started with Zonka Feedback for Free Today and unlock a feedback engine that scales with your organisation.

Conclusion

Implementing a robust employee satisfaction survey programme doesn’t have to be complex or time-consuming. With Zonka Feedback’s intuitive AI tools, multi-channel distribution, and automated workflows, you can capture authentic insights and turn them into measurable improvements. Get Started with Zonka Feedback for Free Today and see how effortless it is to boost engagement, strengthen retention, and foster a culture of continuous listening.

Get Started with Zonka Feedback for Free Today