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What Is BugHerd?

BugHerd is a visual website feedback tool designed to streamline how teams and clients communicate about bugs and design tweaks on live websites. Instead of endless back-and-forth emails and confusing screenshots, clients simply point, click, and comment directly on the page. BugHerd captures everything needed—screenshots, browser details, CSS selectors—then transforms each note into a trackable task on an intuitive Kanban board.

In practice, BugHerd works like sticky notes for the web. Designers, developers, and project managers can see feedback pinned exactly where it belongs. No more guessing which button needs adjusting or chasing down missing context. Whether you’re managing client feedback on live sites, Figma mockups, PDFs, or images, BugHerd consolidates it all in one centralized workspace.

Features

BugHerd is packed with robust features that make gathering and resolving website feedback a breeze. Below is an in-depth look at its most powerful capabilities:

Visual Pinning and Contextual Feedback

Clients drop a pin right on the page element they’re commenting on. This eliminates ambiguity and keeps feedback organized.

• No login required for clients—just share a link.
• Pins stay locked to the exact element, even if the page layout shifts.
• Perfect for clarity when multiple stakeholders are reviewing.

Automated Screenshots and Technical Metadata

Every comment comes bundled with essential technical details so developers have everything they need at their fingertips.

• Automatic screenshot of the user’s view.
• Browser, OS, viewport size, and CSS selector data.
• Reduces back-and-forth questions and speeds up resolution.

Kanban-Style Task Management

BugHerd’s sidebar transforms feedback into tasks that you can drag and drop across custom workflow columns.

• Prioritize tasks with ease using customizable boards.
• Assign tasks to team members and set due dates.
• Integrate with popular PM tools like Trello, Jira, Asana, and Slack in one click.

Multi-Format Feedback Support

Feedback isn’t limited to live sites—BugHerd works on Figma designs, PDFs, images, and prototypes.

• Review static designs and interactive prototypes in one place.
• Keep design and development feedback unified.
• Ideal for agencies juggling multiple asset types.

Team Collaboration and Client Visibility

Share progress with clients without overwhelming them with internal chatter.

• Private team comments vs. client-visible updates.
• Client project board shows only finalized tasks.
• Custom branding options to keep the look professional.

Pricing

BugHerd offers flexible plans to match teams of all sizes and budgets. Below is a detailed breakdown of each tier and who it’s best suited for.

• Standard – $49/mo (5 Members)
  Perfect for small teams or solo developers managing client feedback. Includes unlimited client users, projects, and core visual feedback features.
• Studio – $79/mo (10 Members)
  Great for growing agencies. All Standard features plus increased member capacity and extra storage for design files and screenshots.
• Premium – $149/mo (25 Members)
  Designed for mid-sized teams needing advanced collaboration. Adds custom branding, enhanced client boards, and premium integrations such as Jira and ClickUp.
• Custom – Custom Pricing (Unlimited Members)
  Enterprise-grade solution with dedicated onboarding, single sign-on (SSO), and a success manager to guide your team’s setup and growth.

With each plan, you start capturing full technical metadata, contextual screenshots, and transforming comments into trackable tasks from day one. And remember, by using our special Get 20% OFF your First 3 Months of BugHerd offer, you’ll save considerably right from the start. For more details, head over to BugHerd and compare plans side by side.

Benefits to the User (Value for Money)

Investing in BugHerd delivers clear, tangible value across your workflow:

• Faster Bug Resolution: Developers get all technical data upfront—no more chasing down browser versions or CSS paths. Tasks go from reported to fixed in record time.
• Improved Client Satisfaction: Clients love the simplicity of pointing and clicking on live pages. They see progress on a shared board, boosting transparency and trust.
• Reduced Email Overload: Eliminate lengthy email threads and endless screenshots. Centralized feedback means fewer emails and more meaningful updates.
• Streamlined Team Collaboration: Kanban boards and integrations keep internal and external collaborators on the same page. High visibility equals fewer missed tasks.
• Scalable for Any Team Size: Start small on the Standard plan, then scale up to Studio, Premium, or Custom as your needs grow—all while locking in 20% savings for your first three months.

Customer Support

BugHerd’s support team prides itself on prompt, knowledgeable responses. Whether you hit a technical snag or need onboarding tips, you’ll find help via email and live chat, ensuring you’re never left waiting. Their support portal is loaded with FAQs and troubleshooting guides, so many common questions are answered even before you send a ticket.

For larger teams on Premium or Custom plans, a dedicated success manager is available to guide setup, training, and best practices. You can also schedule one-on-one sessions to optimize workflows and integrations. This layered support model makes sure every user—novice or expert—gets the help they need exactly when they need it.

External Reviews and Ratings

On G2, BugHerd holds a strong 4.6-star average, with users praising its ease of use and clear communication flow. Capterra reviewers frequently call out the “game-changing” visual pinning and the time it saves on bug reporting. Trustpilot ratings average 4.5 stars, highlighting responsive customer support and seamless integrations.

Of course, no tool is perfect. A handful of users requested more advanced reporting dashboards, and a few noted occasional hiccups with browser extensions on lesser-used browsers. The BugHerd team has acknowledged these points and rolled out regular updates to enhance compatibility and introduce more analytics features later this year.

Educational Resources and Community

BugHerd offers a robust set of learning materials. Their official blog covers best practices in web testing, feedback management, and project workflows. Video tutorials walk you through everything from installing the browser extension to customizing your Kanban board.

They also host a user community forum and Slack channel where you can share tips, ask questions, and discuss feature requests with fellow professionals. Extensive documentation, API guides, and release notes are readily available, ensuring you stay up to date on the latest improvements and hacks.

Conclusion

After exploring every corner of BugHerd—from how it pins feedback visually to its Kanban task board and integrations—I’ve seen firsthand how it transforms the way teams handle website reviews. If you’re serious about efficiency, transparency, and client satisfaction, there’s never been a better time to try it. Visit BugHerd now and lock in that 20% OFF your First 3 Months of BugHerd deal before it expires.

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