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What Is Capacity?

Capacity is an AI-powered support automation platform designed to unify your knowledge base, connect seamlessly with your tech stack, and automate repetitive customer and internal support tasks. Whether you’re fielding questions via voice, chat, email, SMS, social media, or in-app messaging, Capacity ensures fast, consistent answers.

At its core, Capacity tackles three main challenges:

• Disparate knowledge scattered across multiple systems
• High support volumes leading to long response and resolution times
• The need for 24/7 consistent assistance without ballooning headcount

Through intelligent virtual agents, agent assist tools, custom workflows, and robust analytics, Capacity transforms your support operation into a proactive, cost-efficient powerhouse.

Features

Capacity is loaded with features that address every facet of customer and employee support. Here’s a closer look at what makes this platform stand out:

AI Support Automation

Automate responses and reduce resolution times across channels:

• Deploy virtual agents to handle up to 90% of routine inquiries automatically.
• Cover voice, chat, email, SMS, social, and in-app chat from a single platform.
• Customize responses with your brand voice and FAQs for a human-like experience.

Unified Knowledge Base

Eliminate knowledge silos by centralizing all documentation, articles, and data:

• Ingest content from wikis, helpdesks, intranets, and more into one intelligent system.
• Use AI to keep content fresh—automatically flag outdated material and suggest updates.
• Empower agents and bots with a single source of truth, boosting consistency.

Integrations Galore

Work where you work by connecting Capacity to your existing tools:

• 250+ pre-built integrations with CRMs (Salesforce, HubSpot), helpdesks (Zendesk, Freshdesk), collaboration platforms (Slack, Microsoft Teams), and more.
• Flexible APIs for custom connections to in-house or niche systems.
• One-click setup for popular apps—no heavy lifting required.

Intelligent Virtual Agents

Deploy AI-driven chatbots and voice bots that adapt in real time:

• Natural language understanding to detect intent and context.
• Seamless escalations to live agents when needed, with full conversation history.
• Multilingual support to serve global audiences.

Agent Assist & Live Support

Supercharge your human agents with real-time guidance:

• Contextual suggestions and knowledge articles appear as chats unfold.
• Pre-written responses and macros save typing time.
• Live coaching options help junior agents ramp up faster.

Campaigns & Workflows

Automate follow-ups, escalations, and routine tasks with no code:

• Trigger drip sequences after support tickets close (e.g., satisfaction surveys, tips).
• Set up automated escalations for high-priority issues.
• Link actions across your stack—update a CRM record or notify teams in Slack instantly.

Conversational AI

Deliver on-brand, human-like interactions at scale:

• AI models trained on your own data to maintain tone consistency.
• Real-time sentiment analysis to route upset customers to live agents.
• Adaptive dialogues that handle follow-up questions without losing context.

Analytics & Insights

Measure every interaction and optimize continuously:

• Dashboards on resolution times, channel performance, and agent efficiency.
• Trend analysis to spot frequently asked questions and knowledge gaps.
• Custom reports for C-suite visibility into support ROI.

Enterprise-Grade Security

Protect data and maintain compliance:

• Full encryption at rest and in transit.
• Role-based access controls and audit logs.
• Certifications including SOC 2, GDPR, HIPAA readiness.

Pricing

Capacity offers custom pricing tailored to your organization’s needs and scale. Whether you’re a fast-growing startup or a global enterprise, there’s a plan built around your usage, channels, and support complexity. Ready to explore? Visit Capacity to get a personalized quote and find out how **Get up to 20% OFF Capacity Today** can fit into your budget.

• Starter Plan: Ideal for small businesses dipping their toes into AI automation
  – Basic virtual agent across one channel
  – Unified knowledge base, email support, and standard analytics
  – Starting at a competitive monthly fee
• Professional Plan: Designed for growing teams
  – Multi-channel support (chat, email, SMS)
  – Agent assist, live chat routing, and advanced workflows
  – Custom onboarding package included
• Enterprise Plan: For large organizations and complex use cases
  – Unlimited channels, full integrations, and dedicated support
  – SLA-backed uptime, custom APIs, and advanced security controls
  – Volume discounts and tailored service agreements

All plans come with expert in-house implementation services to get you up and running swiftly and successfully.

Benefits to the User (Value for Money)

Opting for Capacity delivers clear, measurable returns. Here’s how you get maximum value:

• Cost reduction on support headcount
  Automate up to 90% of routine inquiries so you can redeploy agents to high-impact tasks. Less staffing overhead + quick ROI.
• Improved customer satisfaction
  Rapid, consistent answers across all channels lead to happier customers and higher NPS scores.
• Streamlined internal processes
  Centralized knowledge eliminates duplicate documentation and speeds agent onboarding.
• Actionable insights
  Analytics highlight support trends so you can proactively fix product or process gaps.
• Scalable growth
  Add new channels, languages, and advanced workflows without exponential cost increases.

Customer Support

Capacity’s own support is a shining example of its platform’s capabilities. You can reach experts via email, live chat, or phone. During implementation, a dedicated success manager guides you step by step, ensuring your knowledge base is integrated smoothly and your AI models are trained on real-use data.

Post-launch, I’ve experienced their team’s lightning-fast responses—critical for troubleshooting live support bots. They offer 24/7 monitoring for enterprise clients and provide regular check-ins to optimize workflows and address emerging challenges.

External Reviews and Ratings

Across review sites like G2 and Capterra, Capacity consistently scores above 4.5 stars. Users praise:

• “Remarkable ease of integration”—especially with Salesforce and Zendesk.
• “Noticeable reduction in ticket volume”—teams report up to 60% fewer manual tickets.
• “Fantastic ROI within months” thanks to reduced headcount costs and higher CSAT.

Some critiques mention a learning curve for advanced workflow configurations and occasional delays in natural-language updates. The Capacity team has been attentive—rolling out enhanced tutorials, expanding template libraries, and speeding up NLP model retraining to address these points.

Educational Resources and Community

Capacity supports users with a wealth of learning materials:

• An official blog covering best practices, product updates, and use-case deep dives.
• Video tutorials and webinars hosted by AI experts, walked through real-world scenarios.
• Comprehensive documentation and API guides in a searchable developer portal.
• Active user community forums and a Slack workspace where customers share tips and success stories.
• Regular virtual user group meetups to exchange ideas and network.

Conclusion

After exploring every angle of this AI powerhouse, I’m confident that Capacity delivers unmatched automation, knowledge management, and omnichannel support in one unified platform. From small teams to global enterprises, the flexibility and ROI are clear—and with **Capacity**, you can Get up to 20% OFF Capacity Today and start transforming your support operation without delay.

Don’t wait—click now to seize this exclusive discount and join the ranks of high-performing support teams that trust Capacity every day. Get up to 20% OFF Capacity Today.