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What Is Capacity?

Capacity is an AI-powered support automation platform built to integrate seamlessly with your existing tech stack and deliver instant, accurate answers across every channel. Whether you’re handling customer inquiries via web chat or equipping your internal teams with real-time assistance, Capacity centralizes knowledge, automates routine tasks, and elevates both speed and consistency in support interactions. In essence, it transforms support operations into a streamlined, intelligent experience—boosting satisfaction and lowering overhead.

Features

Capacity packs a robust set of features designed to tackle common support challenges. Here’s an in-depth look at the capabilities that set it apart:

AI Support Automation

At the heart of Capacity lies its intelligent automation engine. It ingests data from multiple sources, applies AI-driven logic, and delivers automated responses to routine inquiries.

• Automate up to 90% of customer questions across voice, chat, email, SMS, and in-app channels.
• Reduce response times from minutes—or even hours—to just seconds.
• Ensure consistency in messaging and policy adherence across all touchpoints.

Unified Knowledge Base

Rather than scattering documentation across siloed systems, Capacity consolidates every piece of information into one smart repository.

• Connect to internal wikis, public websites, ticket histories, and proprietary databases.
• Maintain a single source of truth that updates in real time.
• Leverage AI to surface the most relevant articles or answers based on user intent.

Integrations & Compatibility

Capacity works where you already work, with over 250 pre-built connectors to leading CRMs, helpdesks, and collaboration tools.

• Plug into Salesforce, Zendesk, ServiceNow, Slack, Microsoft Teams, and more—without writing a single line of code.
• Use flexible APIs to build custom integrations for niche use cases.
• Enjoy bi-directional syncing so data stays fresh across all platforms.

Intelligent Virtual Agents

Create conversational AI agents that handle inquiries end-to-end.

• Design flows with no-code builders or advanced scripting.
• Support complex multi-turn dialogs, follow-ups, and escalations.
• Deploy voice bots, chatbots, and SMS agents to cover every customer-preferred channel.

Agent Assist & Live Support

Empower human agents with AI-powered guidance that appears in real time during live interactions.

• Provide suggested responses, knowledge articles, and troubleshooting steps.
• Monitor sentiment and flag high-priority or high-risk tickets for supervisor attention.
• Reduce training time by surfacing best practices at the point of need.

Campaigns & Workflows

Automate follow-ups, escalations, and routine campaign tasks with intelligent workflows.

• Trigger actions based on user behavior, ticket status changes, or time-based rules.
• Send automated reminders, feedback surveys, or upsell offers without manual intervention.
• Visualize and optimize workflow performance with built-in analytics.

Conversational AI

Deliver on-brand, natural conversations that adapt in real time to user intent.

• Use advanced NLP models to understand context, sentiment, and entities.
• Support multilingual interactions with auto-translation capabilities.
• Continuously train and refine models using real conversation data.

Analytics & Insights

Measure performance and uncover improvement opportunities with comprehensive analytics.

• Track resolution times, agent productivity, and chatbot containment rates.
• Identify trending issues, knowledge gaps, and customer sentiment shifts.
• Export data to BI tools or schedule automated reporting for stakeholders.

Enterprise-Grade Security

Protect sensitive data with robust compliance and security measures.

• Full data encryption at rest and in transit.
• Role-based access controls and single sign-on (SSO) support.
• Continuous threat monitoring, vulnerability scanning, and industry certifications.

Pricing

Capacity offers custom pricing tailored to your organization’s size, usage patterns, and feature requirements. Whether you’re a fast-growing startup or an established enterprise, you’ll get a plan that aligns with your budget and goals.

• Starter Plan: Ideal for small teams. Includes core AI support automation, unified knowledge base, and up to 5 integrations. Pricing begins at a competitive entry-level rate with predictable monthly billing.
• Professional Plan: Suited for mid-market businesses. Unlock advanced virtual agents, live agent assist, and workflow campaigns. Comes with premium analytics and up to 25 integrations. Custom quotes based on ticket volume.
• Enterprise Plan: Designed for large-scale deployments. Full access to all features, unlimited integrations, dedicated support, and SLA-backed uptime guarantees. Pricing levels scale with usage and onboarding complexity.

Ready to experience all that Capacity has to offer? Remember, you can Get up to 20% OFF Capacity Today when you choose your custom plan now—don’t miss out on this limited-time introduction to smarter support.

Benefits to the User (Value for Money)

Investing in Capacity delivers clear returns. Here’s how your organization gains exceptional value:

• Significant Cost Reduction: Automating routine inquiries cuts operational costs by reducing agents’ workload, enabling smaller teams to handle higher volumes without headcount increases.
• Faster Response Times: AI handles basic requests instantly, so customers and employees no longer wait for business hours or manual triage.
• Improved Consistency: Every interaction adheres to company policies and tone guidelines, ensuring a uniform experience across channels.
• Scalable Support: Capacity scales with your growth—whether handling seasonal spikes, new markets, or product expansions—without major infrastructure changes.
• Enhanced Agent Productivity: Real-time suggestions and automated workflows let agents focus on complex tasks and high-value engagements.
• Actionable Insights: Analytics pinpoint recurring issues and process bottlenecks, guiding continuous optimization and knowledge gap plugging.

Customer Support

Capacity’s own support team exemplifies the platform’s promise of fast, reliable service. When inquiries or technical challenges arise, you can choose from multiple channels—live chat, email, or scheduled phone calls—and expect timely, knowledgeable responses. The in-house implementation specialists guide every step of onboarding, ensuring data integrations, AI training, and workflows align perfectly with your business processes.

Ongoing account management is provided by dedicated success managers who proactively monitor usage metrics and campaign performance. They recommend best practices, suggest feature rollouts, and offer periodic health checks to maximize ROI. Whether you need troubleshooting or strategic advice, support is always just a message or call away.

External Reviews and Ratings

Capacity consistently earns high marks from industry analysts and user communities. On G2, it boasts an average rating of 4.6/5, with reviewers praising its intuitive interface and robust integration capabilities. Customers highlight the speed at which they achieved automation ROI—often within the first 30 days.

Positive feedback also focuses on the platform’s flexibility: “We integrated Capacity with our custom CRM and had bots answering support tickets within a week,” says one tech lead. Another user applauds the detailed analytics: “The insights dashboard helped us identify a recurring issue that we patched, cutting ticket volume by 20%.”

On the flip side, a few users note a learning curve for advanced workflow configuration, and some suggest expanding pre-built templates for niche industries. Capacity’s product team has addressed these concerns by rolling out additional training webinars, expanded template libraries, and a revamped no-code editor—making it easier than ever to get up and running.

Educational Resources and Community

Staying informed and mastering Capacity is straightforward, thanks to a wealth of official resources:

• Knowledge Center: Comprehensive documentation covering setup guides, API references, and best practices.
• Video Tutorials: Short, topic-focused screencasts walk you through common scenarios—like building your first chatbot or configuring analytics dashboards.
• Webinars & Workshops: Weekly live sessions dive deeper into advanced features, use-case spotlights, and Q&A with product experts.
• User Community: An active forum where administrators, developers, and support managers share tips, ask questions, and collaborate on custom solutions.
• Developer Hub: Access SDKs, sample code, and integration tutorials to extend Capacity’s functionality or embed it within bespoke applications.

Conclusion

After exploring everything from cutting-edge AI support automation to enterprise-grade security, it’s clear that Capacity delivers unmatched power and flexibility. Whether you’re looking to slash costs, boost agent productivity, or deliver lightning-fast customer experiences, this platform has you covered. Right now, you can secure up to 20% OFF when you choose your customized plan—don’t let this opportunity slip by.

Ready to transform your support operations? Get Started with Capacity Today and see firsthand why so many organizations trust Capacity to drive efficiency, satisfaction, and growth.