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What Is Textline?

Textline is a business texting software designed to help teams streamline and scale communication using SMS. Whether you’re looking to improve internal operations or deliver top-notch customer outreach, Textline offers a secure, collaborative platform that makes texting feel personal, fast, and efficient.

At its core, Textline enables enterprises of all sizes to:

• Conduct real-time, two-way text conversations with customers.
• Broadcast mass updates, promotions, or alerts.
• Improve internal team coordination via shared inboxes.
• Maintain compliance with industry regulations such as HIPAA and TCPA.

Whether you’re in customer support, sales, or operations, Textline brings texting into the heart of your workflow—so you can be where your audience already is.

Features

Textline packs a host of powerful features that cater to every aspect of business SMS. Below is an in-depth look at the capabilities that set Textline apart:

Mass Texting

Mass texting lets you broadcast messages to large groups with just a few clicks. Instead of manually sending individual SMS, you can:

• Create segmented contact lists (e.g., VIP customers, local leads).
• Schedule campaigns in advance to send at optimal times.
• Personalize messages with variable fields (e.g., first name, order number).

This feature shines for promotions, event reminders, or urgent updates—reaching hundreds or thousands in seconds.

Unified Inbox

Juggling multiple numbers and channels can be chaotic. Textline’s unified inbox brings every conversation together in one place. With this, teams can:

• See all incoming and outgoing messages across departments.
• Assign conversations to specific agents or teams.
• Track message status and response times in real time.

The result? No missed texts, no duplicated replies, and a clear audit trail of every interaction.

Two-Way Texting

At the heart of Textline is genuine two-way texting—just like a normal chat app. Your team can:

• Respond in real time through desktop or mobile interfaces.
• Use emojis, photos, or file attachments to enrich conversations.
• Maintain context over long threads without losing track.

By enabling back-and-forth dialogue, you build trust and rapport with customers, leading to higher satisfaction rates.

SMS Surveys

Collecting feedback is essential for continuous improvement. Textline’s SMS surveys let you gather insights via:

• CSAT (Customer Satisfaction) surveys immediately after support chats.
• NPS (Net Promoter Score) questionnaires to gauge loyalty.
• Custom surveys tailored to specific campaigns or product launches.

Send surveys automatically after a conversation, then view results in your dashboard to spot trends and act on feedback swiftly.

Group Texting

Sometimes you need to message a small cohort—team members, event registrants, or family groups. Group texting allows:

• Multiple recipients on the same thread.
• All replies visible to everyone in the group.
• Quick coordination without separate chats.

This is ideal for coordinating staff during peak hours or sending reminders to event attendees.

Text Templates (Shortcuts)

Typing the same responses over and over is time-consuming. With Textline’s Shortcuts, you can:

• Build a library of canned replies for FAQs.
• Insert variable fields to keep messages personal.
• Save new templates on the fly during chats.

Shortcuts boost consistency and free up your team to focus on complex queries.

Automations

Textline automations streamline your workflow. You can:

• Send auto-replies when you’re offline or outside business hours.
• Trigger follow-up messages after a defined time interval.
• Route incoming texts based on keywords or departments.

By automating routine tasks, your agents can dedicate more time to high-touch conversations that drive revenue.

Metrics and Reporting

Data drives better decisions. Textline’s analytics dashboard provides:

• Key performance indicators (KPIs) such as response times, volume trends, and conversation counts.
• Agent-level performance metrics to identify training opportunities.
• Exportable reports for stakeholders or compliance audits.

With actionable insights, you can refine messaging strategies and boost ROI over time.

Pricing

Textline offers flexible plans designed to fit teams of all sizes and budgets. Here’s a breakdown:

Limited Plan

• Price: $20 per agent/month (minimum 3 agents)
• Ideal for small teams or pilot projects
• Features include basic texting, one department, and 90-day conversation history
• Webchat add-on available if you need chat widget integration

Standard Plan

• Price: $30 per agent/month (minimum 3 agents)
• Everything in Limited, plus multiple departments and 3-year conversation history
• NPS & CSAT surveys, standard integrations, API & webhooks
• Admin and agent roles, HIPAA compatible, webchat add-on available

Pro Plan (Recommended)

• Price: $50 per agent/month (minimum 5 agents)
• All Standard features, plus unlimited conversation history
• Custom agent roles, advanced surveys, Salesforce integration
• Time-based automations, priority support, dedicated success manager
• Advanced security, HIPAA compliant, webchat add-on available

Enterprise Plan

• Custom pricing for unlimited agents
• Everything in Pro, plus flexible implementation and personalized account plans
• Quarterly business reviews and white-glove service
• HIPAA compliance and webchat add-on available

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Benefits to the User (Value for Money)

Here’s why Textline delivers unbeatable value:

• Cost-Effective Scaling – Only pay for the agents you need, with tiered plans that grow as you do. No hidden fees and transparent per-agent pricing.
• Rapid ROI – Automations and templates cut down response times, boosting customer satisfaction and sales conversions within weeks of onboarding.
• Compliance Without Headaches – TCPA, HIPAA, and SOC-2 certification come standard, saving you from costly legal reviews and fines.
• Team Collaboration – Shared inboxes and role-based access eliminate message silos, ensuring everyone’s on the same page.
• Centralized Analytics – Built-in metrics mean you don’t need expensive BI tools. Monitor your texting performance in real time and adapt fast.

Customer Support

Textline’s support team is known for its rapid response times and expert guidance. Whether you hit a snag during setup or have questions about advanced automations, you’ll find assistance through live chat, email, or phone. Most queries are answered within minutes, and complex issues are escalated to specialized engineers without delay.

Beyond reactive support, Textline offers a dedicated customer success manager on Pro and Enterprise plans. This means you get proactive advice, quarterly business reviews, and tailored best practices—ensuring your team extracts maximum value from every conversation.

External Reviews and Ratings

On G2, Textline boasts an overall rating of 4.7 out of 5 stars, with customers praising its ease of use and stellar customer service. Capterra users highlight the platform’s robust compliance features and seamless integrations as major wins. Common positive feedback centers on how quickly teams can respond to customers and the boost in customer satisfaction scores.

No product is perfect, and some reviewers have mentioned occasional hiccups with SMS delivery in certain regions. Others note that advanced automations can have a learning curve. However, Textline is actively addressing these concerns: they’re expanding carrier partnerships to improve deliverability worldwide, and their Knowledge Base now includes step-by-step automation tutorials to flatten the learning curve.

Educational Resources and Community

Textline provides a wealth of resources to help users get the most out of the platform:

• Official Blog – Regular articles on SMS best practices, compliance updates, and case studies.
• Video Tutorials – A library of short, focused videos covering everything from initial setup to advanced workflows.
• Documentation Center – Comprehensive guides on API usage, webhooks, and integration steps with popular CRMs.
• User Community – An online forum where customers share templates, tips, and success stories.
• Webinars & Workshops – Live sessions hosted by product experts and guest speakers to discuss industry trends.

These resources ensure both novices and power users can continually refine their texting strategies.

Conclusion

To recap, Textline is a secure, scalable business texting software that empowers teams to deliver personalized, two-way SMS at scale. From mass texting and automations to a unified inbox and robust compliance, it covers every angle of a modern business communication stack. And right now, you can lock in 20% OFF on Textline annual plans Today—a deal I haven’t seen anywhere else.

If you’re ready to elevate your customer support, boost sales conversions, and streamline internal workflows, don’t wait. Try Textline free for 14 days and experience firsthand why it’s the top choice for enterprises and growing teams alike. Get 20% OFF on Textline annual plans Today.