Hunting for a flash sale that actually delivers on its promises? You’ve come to the right place. In this guide, I’m unveiling an exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today on Zonka Feedback—the AI-driven CX & survey platform that transforms raw responses into actionable insights. Trust me, this flash sale is unbeatable and available only for a limited time.

Stick around, because not only will you uncover how much you can save, but you’ll also see exactly why Zonka Feedback is the tool I rely on to design surveys, analyze customer sentiment, and close feedback loops faster than ever. Ready to dive in?

What Is Zonka Feedback?

Zonka Feedback is an AI-powered customer experience (CX) and survey platform designed to simplify two-way conversations with customers and stakeholders. It serves as a centralized hub for gathering feedback across every touchpoint—whether online, offline, or in-app—and turning it into meaningful actions. Companies of all sizes use it for:

• Measuring CX metrics like NPS®, CSAT, and CES in real time
• Conducting transactional and relationship surveys
• Capturing product feedback to drive feature improvements
• Automating feedback workflows to close the loop quickly

From B2B SaaS startups looking to refine their product roadmap to healthcare providers wanting patient satisfaction data, Zonka Feedback delivers insights that fuel growth.

Features

Zonka Feedback packs a suite of powerful features—each built to help you listen, analyze, and act on customer feedback seamlessly. Here’s a deep dive into the core capabilities that make it stand out.

1. Easy-to-Use Survey Builder

Design stunning, interactive surveys in minutes using drag-and-drop tools or AI-assisted question generation. The survey builder supports:

• Branded templates and expert-crafted layouts
• Conditional logic, custom variables, and multilingual support
• AI translation to cater to global audiences
• Microsurveys, in-app widgets, and website feedback pop-ups

I can switch between templates or craft a fully custom survey without writing a single line of code—saving hours on setup.

2. Seamless CX Automation

With the workflow designer, manual follow-ups become a thing of the past. Automate triggers, notifications, and actions based on survey responses:

• Automatically send thank-you emails to promoters
• Route detractor feedback to support agents for immediate resolution
• Trigger SMS or WhatsApp surveys after key events like purchases or support calls
• Use dynamic user segments to personalize outreach

The no-code workflow builder makes it easy to map out even complex automation flows and ensure no feedback slips through the cracks.

3. AI-Driven Analytics

Zonka Feedback’s AI Analytics module decodes customer sentiment, spots emerging themes, and prioritizes tickets:

• Sentiment analysis with emotion detection (joy, anger, confusion)
• Automated tagging of key themes and entities (pricing, usability, features)
• Urgency and intent-based routing to accelerate high-priority feedback
• Text analysis, word clouds, and trend reports for deeper insights

I no longer spend hours manually categorizing open-ended responses—Zonka’s AI does it for me in seconds.

4. Advanced Reporting & Dashboards

Stop digging through spreadsheets; Zonka Feedback’s real-time dashboards give you instant clarity:

• Customizable reports by location, agent, or metric
• Drill-down filters for survey questions, date ranges, and user attributes
• Scheduled reports sent automatically to stakeholders
• Export options in PDF, Excel, or CSV

Whether I need a high-level executive summary or a detailed breakdown for my team, the reporting suite has me covered.

5. Collaborative Response Inbox & Case Management

The shared inbox centralizes all feedback responses and streamlines team collaboration:

• Assign tickets, add notes, and set due dates
• Closed-loop workflows to ensure every issue reaches resolution
• Email customers directly from the platform for personalized follow-ups
• Real-time alerts keep me and my team on the same page

With case management built-in, issues get resolved faster and feedback loops close smoothly.

6. Integrations & APIs

Zonka Feedback plays well with your existing stack:

• 20+ native integrations: Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics
• 1000+ apps via Zapier automation
• REST APIs and webhooks for custom workflows
• Deep sync with contact attributes, ticket events, and order data

I’ve linked survey triggers to our CRM so that every new contact receives a welcome CSAT survey—completely hands-off.

Pricing

When I compared pricing for Zonka Feedback with other CX platforms, it struck me how generous the free tier is—and how scalable the paid plans become.

• Free Plan ($0/month): Ideal for solo entrepreneurs and small teams testing the waters. Includes 50 responses/month, 3 active surveys, basic NPS, CSAT, CES metrics, AI/template survey creation, and reporting.
• Starter ($79/month): Best for small businesses ready to remove branding and expand channels. 250 responses/month, up to 3 users, SMS & WhatsApp surveys, multi-lingual support, AI sentiments, CX automation, and 20+ integrations.
• Growth ($299/month): For growing companies needing advanced automation and white labeling. 1,000 responses/month, 5 users, in-app SDK, APIs, advanced AI sentiment, dynamic segments, response inbox, overtime trends, and add-ons for Salesforce or location-based CX.
• Enterprise (Custom Pricing): Tailored solutions with unlimited responses, SSO, custom roles, advanced AI (themes & entity recognition), case management, HIPAA compliance, dedicated success manager, and NDA options.

On the offline side, device-based plans start at $22/device/month for kiosk surveys, making field data collection just as affordable.

Benefits to the User (Value for Money)

• Cost-effective Scalability: Start free and upgrade only when you need more responses or advanced features. The flexible pricing ensures you never pay for unused capacity.
• Faster Insights: AI analytics eliminates manual data sifting, letting you act on sentiment trends and recurring themes within minutes, not days.
• Higher Response Rates: Multi-channel surveys (email, SMS, in-app, offline) reach customers where they are, boosting engagement and data quality.
• Improved Customer Satisfaction: Automated closed-loop workflows close issues promptly—turning detractors into promoters and building loyalty.
• Team Efficiency: Centralized inbox and case management reduce miscommunication, ensuring every team member has up-to-date context on customer issues.
• Actionable Reporting: Real-time dashboards and scheduled reports keep stakeholders informed without manual effort.

Customer Support

Zonka Feedback’s support team is impressively responsive. I’ve reached out via email for setup questions and received detailed answers within a few hours—often with screenshots or short video guides. Their live chat is equally helpful for quick clarifications, and the in-platform help center ensures I can search for answers at any time.

For enterprise customers, the dedicated success manager and phone support add another layer of service. Whether you need custom onboarding, strategy sessions, or priority ticket handling, the support channels adapt to your requirements—making sure your CX program runs smoothly from day one.

External Reviews and Ratings

Zonka Feedback consistently earns high marks on G2 and Capterra. On G2, users give it an average of 4.7/5 stars, praising its intuitive interface and robust automation. Capterra reviewers highlight the AI analytics as a major time-saver and the cross-channel survey options as game-changers.

Some negative feedback mentions occasional delays in feature rollouts and minor UI quirks. However, Zonka Feedback’s development team actively addresses these issues—rolling out biweekly updates and maintaining transparent release notes. The result is a rapidly evolving platform that listens to its own users’ feedback.

Educational Resources and Community

Zonka Feedback provides a wealth of educational content to help users get the most out of the platform. Their official blog covers best practices in CX, survey design tips, and case studies. Video tutorials on YouTube walk through feature setups, automation workflows, and advanced AI analytics. Comprehensive documentation is available for every feature, complete with code samples for API integrations.

Beyond official channels, there’s an active community of CX professionals on LinkedIn and Slack. Monthly webinars bring industry experts to discuss emerging trends, while user forums allow you to exchange templates, ask questions, and share success stories. Whether you’re a novice or a seasoned CX pro, the learning ecosystem will keep you on track.

Conclusion

To recap, Zonka Feedback stands out with its AI-driven analytics, no-code automation, and seamless multi-channel survey distribution. You get exceptional value through flexible pricing tiers, comprehensive support, and a vibrant educational community. With this flash sale offering an exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today, there’s never been a better time to upgrade your CX program.

Don’t let this opportunity slip away—jump on the flash sale and transform your customer feedback into actionable growth by choosing Zonka Feedback now.