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What Is Answering Service Care?

Answering Service Care is a comprehensive live call and chat answering solution designed for businesses of all sizes. Since 1974, this family-owned answering service has been providing 24/7 support, personalized scripts, appointment scheduling, bilingual assistance, and advanced call-recording tools. Whether you’re a small startup looking to appear larger or an enterprise needing overflow support, ASC ensures you never miss a customer interaction.

Use-cases include:

• After-hours call coverage for small businesses
• Overflow and peak-time support for large enterprises
• Appointment setting for medical and legal practices
• Bilingual customer service for Spanish- and English-speaking clients
• Live chat coverage on your website

Features

Answering Service Care packs a robust feature set tailored to streamline your communication workflow. Here’s a deep dive into each offering:

Live Call Answering

Round-the-clock phone support handled by trained agents who learn your brand voice.

• Customized scripts designed with your input
• Real-time message relays by SMS, email, or app notifications
• 24/7/365 availability so you never miss an important call

Live Chat Support

Instant website chat coverage that reduces bounce rates and improves customer engagement.

• Integrated with your CMS or e-commerce platform
• Scripts optimized for qualification, lead capture, and troubleshooting
• Seamless handoff to your internal team as needed

Call Recording with Instant Replay

Proprietary call-recording tool that stores calls for up to 30 days in a secure portal.

• Easy playback for training, compliance, and quality assurance
• Ideal for medical, legal, financial, and service-oriented businesses
• Export and share recordings with your team in seconds

Bilingual Answering Service

Professional Spanish-and-English agents who represent your brand fluently.

• Customize greetings and scripts in either language
• Offshore cost savings compared to hiring full-time bilingual staff
• Ensures inclusive and responsible customer service

Appointment Scheduling

Integrated with Acuity for seamless booking and calendar management.

• Prevents double-booking and missed appointments
• Accessible to both your team and agents in real time
• Automated reminders and confirmations for clients

Proprietary Software & Mobile App

Agents can load your website or URL instantly when a call arrives.

• Quick access to FAQs, pricing, and company info
• Unified interface for calls, chats, and message logs
• Secure encryption to keep client data safe

Custom Scripts & Training

In-house agent training program to ensure consistent, brand-aligned responses.

• Onsite and remote training modules
• Live-call scenario practice with real-time feedback
• Ongoing quality audits and performance coaching

Pricing

Answering Service Care offers transparent, tiered plans to fit your budget and call/chat volume. Here’s the breakdown:

Answering Service Plans

• Starter – $40/month
  • 0 included minutes
  • $1.65 per additional minute
  • Ideal for ultra-low volume or trial purposes
• Small Business – $179/month
  • 100 included minutes
  • $1.62 per additional minute
  • Perfect for growing teams and moderate call loads
• Pro (Most Popular) – $319/month
  • 250 included minutes
  • $1.52 per additional minute
  • High-volume support with cost efficiencies
• Enterprise – $599/month
  • 500 included minutes
  • $1.28 per additional minute
  • Best for large organizations and peak-time overflow

Live Chat Plans

• Starter – $35/month
  • 0 included chats
  • $5 per additional chat
• Small Business – $145/month
  • 30 included chats
  • $5 per additional chat
• Pro (Most Popular) – $245/month
  • 50 included chats
  • $5 per additional chat
• Enterprise – $400/month
  • 100 included chats
  • $5 per additional chat

Benefits to the User (Value for Money)

Choosing Answering Service Care means investing in reliability, professionalism, and savings. Here’s why it’s worth every dollar:

• 24/7 Availability: Never miss a lead or support request, boosting revenue and satisfaction around the clock.
• Cost Savings: Eliminate hiring, training, and overhead costs—pay only for the minutes or chats you use.
• Scalability: Easily upgrade or downgrade plans to match your business growth and seasonal peaks.
• Professional Image: Trained agents ensure every caller gets a friendly, knowledgeable experience.
• Data Insights: Call recording and reporting features help you identify trends and improve operations.
• Multilingual Support: Bilingual agents expand your reach without adding full-time staff.
• Seamless Integration: Custom scripts, software, and app keep everything in one unified platform—explore more at Answering Service Care.

Customer Support

Answering Service Care prides itself on responsiveness. Whether it’s a quick tweak to your scripts or troubleshooting a technical hiccup, their support team is reachable via email, live chat, and phone. Most issues are resolved within minutes, ensuring your service remains uninterrupted.

Additionally, clients have access to a dedicated account manager who conducts regular check-ins, performance reviews, and optimization sessions. This proactive approach means your service keeps improving, and you get the maximum ROI from your plan.

External Reviews and Ratings

Across independent review sites, Answering Service Care consistently earns high marks for professionalism and reliability. On Trustpilot, users highlight quick setup and friendly agents, with an average rating of 4.6/5 stars. G2 reviewers praise the accurate call handling and ease of customization.

Some customers mention occasional delays during peak call times—ASC is addressing this by scaling up agent recruitment and refining their predictive staffing model. Overall, negative feedback is rare and met with swift corrective action, underlining the company’s commitment to service excellence.

Educational Resources and Community

Answering Service Care offers a rich library of resources to help you maximize your investment:

• Official Blog: Weekly posts on best practices, industry trends, and optimization tips.
• Video Tutorials: Step-by-step guides for setting up forwarding, customizing scripts, and using the portal.
• Documentation: In-depth user manuals covering every feature, updated with new releases.
• User Forum: A private community where ASC clients share insights, ask questions, and offer feedback.
• Webinars & Live Q&A: Monthly events featuring industry experts and ASC leadership, ensuring you stay ahead of the curve.

Conclusion

To recap, Answering Service Care delivers professional live call and chat support, bilingual service, appointment scheduling, call recording, and a feature-packed mobile app. Plans start at just $40/month for answering and $35/month for chat, all backed by award-winning support and decades of experience.

If you’re ready to elevate your customer experience, free your team from after-hours burden, and save on overhead, this is the moment to act. Take advantage of the exclusive Get 10% OFF Answering Service Care Annual Plans deal before it’s gone—click the link below and secure your discount today.

Get Started with Answering Service Care Today