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What Is Zonka Feedback?

Zonka Feedback is an all-in-one, AI-powered Customer Experience (CX) and feedback platform designed to help businesses collect insights, analyze sentiment, and close the feedback loop seamlessly. It caters to organizations of all sizes—from startups running their first customer surveys to enterprises seeking advanced automation and compliance features.

With Zonka Feedback, you can:

• Deploy stunning surveys across email, SMS, web widgets, and in-app messages.
• Measure core CX metrics like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score).
• Automate follow-ups and personal workflows to ensure no piece of feedback slips through the cracks.
• Leverage AI-driven analytics for sentiment detection, theme extraction, and urgency-based routing.
• Integrate feedback data directly into your CRM, helpdesk, or data warehouse for unified reporting and action.

Features

Zonka Feedback stands out thanks to its robust feature set, carefully designed to streamline every stage of your CX program. Below, I break down each key capability and show you how it works in practice.

AI Survey Builder

The AI Survey Builder is your launchpad for creating professional, branded surveys in minutes. Whether you need a quick NPS pulse or an in-depth relationship study, Zonka’s AI assistant guides the process.

• Use AI-generated questions tailored to your goals—no guesswork required.
• Choose from expert-designed templates for NPS, CSAT, CES, employee feedback, and more.
• Customize branding, color schemes, and logos to maintain a consistent customer experience.
• Support for multiple languages with AI-powered translation ensures global reach.

Personalized CX Automation

Automation is at the heart of efficient feedback management. Zonka Feedback’s workflow designer lets you trigger and manage surveys, follow-ups, and notifications without writing a single line of code.

• Trigger surveys based on events: order completion, ticket closure, or custom API calls.
• Set up conditional follow-up questions for deeper insights.
• Create closed-loop workflows that automatically notify responsible team members when feedback meets certain criteria.
• Use dynamic user segments to send targeted surveys to specific customer cohorts.

AI-Driven Analytics and Sentiment Analysis

Zonka’s AI analytics engine processes open-text feedback to uncover underlying sentiments, key themes, and customer emotions—all in real time.

• Automatic sentiment scoring classifies feedback as positive, neutral, or negative.
• Theme and entity recognition highlights recurring topics such as product features, service issues, or pricing concerns.
• Urgency and intent-based routing ensure high-priority feedback gets immediate attention.
• Tagging and categorization happen without manual oversight, saving countless hours of analysis.

Advanced Reporting Dashboards

The reporting module offers a comprehensive view of your CX metrics, with customizable dashboards that let you slice and dice data by department, location, or agent.

• Real-time dashboards with adjustable timeframes and metrics.
• Word clouds and text analysis visualizations to spot trending keywords.
• Location-based insights to compare performance across branches or regions.
• Scheduled report delivery via email or Slack to keep stakeholders in the loop.

Collaborative Response Inbox & Case Management

Centralize customer interactions in a unified inbox where teams can assign tasks, add notes, and collaborate on resolutions.

• Convert feedback items into tickets or cases for efficient tracking.
• Closed-loop workflows that automatically mark items resolved when follow-up criteria are met.
• Integrated email communications to respond directly from the platform.
• Real-time alerts and task assignments ensure timely follow-ups.

Seamless Integrations and APIs

Zonka Feedback connects effortlessly with the tools you already use, syncing data bi-directionally to maintain a single source of truth.

• 20+ native integrations including Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics.
• Zapier connector for 1,000+ additional apps like Slack, Shopify, Mailchimp.
• APIs and webhooks for custom workflows and real-time data exchange.
• Advanced mapping and attribute sync to enrich your CRM with CX data.

Pricing

Zonka Feedback offers plans designed to fit anyone—from solo entrepreneurs to large enterprises. And right now, you can Get 33% OFF Zonka Feedback’s Annual Plans Today under this exclusive flash sale.

• Free Plan ($0/month) – Ideal for individuals testing the waters. Includes 3 active surveys, 50 responses/month, AI/template creation, NPS/CSAT/CES metrics, and basic reporting.
• Starter Plan ($79/month) – Perfect for small teams. Offers 250 responses/month, 3 users, email/SMS/WhatsApp distribution, multi-lingual surveys, CX workflow automation, 20+ integrations, and scheduled reports.
• Growth Plan ($299/month) – Best for scaling businesses. Provides 1,000 responses/month, 5 users, in-app SDK, white-label domain, advanced AI sentiment, response inbox, dynamic segments, and add-ons for Salesforce & location-based surveys.
• Enterprise Plan (Custom Pricing) – Tailored for large organizations requiring SSO, custom roles, advanced AI themes, case management, HIPAA compliance, dedicated success manager, and historical data import.

To claim this generous 33% discount and view full details, head over to Zonka Feedback right now.

Benefits to the User (Value for Money)

Investing in Zonka Feedback pays dividends across your organization. Here are the key benefits you’ll enjoy:

• Comprehensive Multi-Channel Coverage
  Collect feedback via email, SMS, web widgets, in-app surveys, kiosks, and offline forms—no channel goes unserved.
• Rapid Time-to-Insights
  AI-driven analysis speeds up reporting, meaning you spend less time sifting through data and more time making improvements.
• Higher Response Rates
  Engaging, branded surveys and smart automations drive participation and reduce drop-offs.
• Cost Savings at Scale
  With 33% off your annual plan, you get enterprise-grade features at a fraction of the price—delivering outstanding ROI.
• Improved Customer Loyalty
  Real-time follow-ups and closed-loop actions demonstrate to your customers that you value their input.
• Cross-Departmental Alignment
  From product to support, every team works off the same feedback data to drive unified improvements.
• Scalability
  As your organization grows, Zonka Feedback scales seamlessly with add-ons, additional users, and advanced automation.
• Peace of Mind
  HIPAA compliance, dedicated success managers, and robust security ensure your data is safe and handled professionally.

Customer Support

Zonka Feedback prides itself on exceptional customer support. Their in-house support team is known for rapid response times—typically under two hours during business hours. Whether you have a technical question or need best-practice guidance, you’ll connect with a knowledgeable agent ready to help via live chat or email.

In addition to live support, premium plans include phone support and a dedicated success manager. This means personalized onboarding, strategy sessions, and periodic check-ins to ensure you’re maximizing the platform’s capabilities. With 24/7 ticketing available, you’re never left waiting for a resolution.

External Reviews and Ratings

On G2, Zonka Feedback holds a stellar 4.8/5 rating from verified users. Reviewers praise its intuitive interface, powerful AI analytics, and robust automation workflows. Customers highlight how quickly they achieved higher response rates and actionable insights.

On Capterra, it scores 4.7/5, with users commending the seamless integrations with their existing CRM and helpdesk tools. A few reviewers mention a slight learning curve around advanced workflow configurations, but note that Zonka’s extensive documentation and tutorial videos address these challenges. The company continually rolls out feature enhancements based on user feedback.

Educational Resources and Community

Zonka Feedback offers a rich resource library to help you master every feature. Their official blog is updated weekly with best practices, case studies, and CX trends. The comprehensive knowledge base provides step-by-step guides, video tutorials, and troubleshooting articles.

For interactive learning, Zonka hosts monthly webinars and live Q&A sessions with product experts. A vibrant user community on Slack and a public forum allow customers to share tips, request features, and connect with peers. Whether you’re a newbie or a seasoned CX professional, these resources accelerate your success.

Conclusion

After exploring every facet of Zonka Feedback—from AI survey creation and automated workflows to advanced reporting and seamless integrations—it’s clear this platform is built for organizations that take customer experience seriously. And with this flash sale offering 33% OFF Zonka Feedback’s Annual Plans, there’s never been a better time to jump in. Right now, you can secure enterprise-grade CX tools at a fraction of the usual cost by visiting Zonka Feedback.

Don’t let this opportunity slip away—Get 33% OFF Zonka Feedback’s Annual Plans Today and start turning every customer interaction into actionable insights that drive growth, loyalty, and long-term success.