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Stick around, because I’ll walk you through everything—from what Zonka Feedback is all about to its standout features, pricing tiers, and why snagging this discount makes perfect sense. By the end, you’ll see why locking in this **33% OFF** opportunity can transform how you gather, analyze, and act on customer feedback.

What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer experience (CX) and feedback platform built to simplify two-way conversations with your customers via powerful surveys. Whether you’re a startup seeking quick insights or a large enterprise aiming for advanced reporting, Zonka Feedback provides a unified solution to design, distribute, analyze, and act on feedback—across any channel.

At its core, Zonka Feedback empowers teams to:

• Measure experience throughout the customer journey.
• Capture key CX metrics like NPS, CSAT, and CES.
• Convert insights into actionable improvements.
• Drive loyalty and growth by closing the feedback loop.

It’s ideal for anyone who values data-driven decisions: customer service managers, product owners, field teams, healthcare providers, retail operators, and more. By centralizing feedback collection across web, mobile, in-app, kiosk, and offline modes, you gain a holistic view of every customer interaction—and the AI analytics to decode it.

Features

Zonka Feedback packs an array of features designed to streamline your CX program—from survey creation to real-time analytics and automated workflows. Below, I’ll break down each major capability so you can see exactly how they add value in practice.

Survey Builder with AI and Templates

Create stunning, branded surveys in minutes thanks to a user-friendly builder powered by AI:

• Pre-built templates for NPS, CSAT, CES, product feedback, and more.
• AI-assisted question suggestions and follow-up prompts.
• Multi-language support for global audiences.
• Drag-and-drop customization for branding, themes, and advanced question types.

Multi-Channel Feedback Collection

Reach customers wherever they are—online and offline:

• Email, SMS, WhatsApp, and web links for digital surveys.
• In-app SDK and web widgets to embed surveys directly in your product.
• Kiosk terminals and mobile device automation for on-site data capture.
• Offline mode that syncs responses when connectivity is restored.

AI Analytics and Sentiment Analysis

Stop sifting through mountains of raw feedback. Let AI pinpoint what matters:

• Sentiment and emotion detection for each response.
• Theme and entity recognition to highlight recurring topics.
• Urgency and intent-based routing to flag critical issues.
• Automated tagging and categorization for faster insights.

Advanced Reporting and Dashboards

Visualize your CX data in real time with customizable dashboards:

• Location-based, agent-based, or custom attribute reports.
• Word clouds, driver analysis, and trend comparisons.
• Scheduled reports sent via email to stakeholders.
• Exportable charts and raw data for deeper analysis.

Workflow Automation & Closed-Loop Feedback

Ensure no feedback falls through the cracks:

• Trigger surveys based on user segments, events, or CRM actions.
• Automate follow-up tasks, email alerts, and case creation.
• Integrated response inbox for team collaboration.
• Closed-loop workflows to resolve issues and confirm with customers.

Integrations & APIs

Connect Zonka Feedback with your existing tools and systems:

• 20+ native integrations (Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics).
• Zapier access for 1,000+ additional apps.
• REST APIs and webhooks for custom workflows and data sync.
• Bi-directional data sync to keep CRMs and helpdesks up to date.

Pricing

Zonka Feedback offers flexible plans to fit businesses of every size—from solopreneurs to global enterprises. Below is an overview of the core tiers:

Free Plan

Perfect for testing basic features or very small operations.

• Cost: $0/month
• Responses/month: 50
• Users: 1
• Key Features:
  • Web, Email, and Link-based feedback.
  • Up to 3 active surveys (10 questions each).
  • AI/template survey creation.
  • NPS, CSAT, CES metrics.
  • Basic reporting and analytics.

Starter Plan

Ideal for small teams looking to expand multi-channel feedback.

• Cost: $79/month
• Responses/month: 250
• Users: 3
• Key Features:
  • Email, SMS, WhatsApp, and Link surveys.
  • Multi-lingual surveys & remove branding.
  • AI sentiment analysis & workflow automation.
  • 20+ native integrations + Zapier.
  • Saved reports and contact attributes.

Growth Plan

Best suited for growing businesses that need advanced automation and SDK access.

• Cost: $299/month
• Responses/month: 1,000
• Users: 5
• Key Features:
  • Everything in Starter, plus:
  • In-app SDK & APIs.
  • White-label domain & email.
  • Advanced AI sentiment & survey throttling.
  • Dynamic user segments & Salesforce add-on.

Enterprise Plan

Custom pricing and features for large organizations with specialized needs.

• Custom responses & users.
• All Growth features, plus SSO and custom roles.
• Advanced AI (themes, entity recognition).
• Case management, HIPAA compliance, dedicated success manager.
• NDA, signed agreements, and on-premises options.

For offline and field surveys, device-based plans start at $22/device/month, scaling with advanced analytics, remote management, and enterprise-grade add-ons.

Benefits to the User (Value for Money)

Investing in Zonka Feedback, especially with the current 33% OFF deal, delivers clear, measurable returns:

• Comprehensive feedback coverage: Capture customer thoughts across web, mobile, kiosk, in-app, and offline modes—no more data silos. You’ll see every touchpoint, so no insight slips away.
• Actionable AI insights: Automated sentiment analysis and theme detection save hours of manual review. Your team can prioritize improvements with confidence.
• Scalable automation: From simple surveys to enterprise workflows, Zonka Feedback grows with you. Automation rules and integrations eliminate repetitive tasks.
• Improved customer loyalty: Closed-loop feedback ensures grievances are resolved quickly. Turning detractors into promoters becomes a streamlined process.
• Cost efficiency: The 33% discount on annual plans means paying for fewer months while enjoying full feature access—maximizing your ROI from day one. Explore it at Zonka Feedback.
• Real-time insights: Live dashboards and scheduled reports keep stakeholders aligned. Decisions are based on up-to-date data instead of gut feelings.

Customer Support

I’ve found Zonka Feedback’s support team to be impressively responsive. Whether I reach out by email or start a live chat, I usually get a helpful reply within minutes. For more complex requests—like setting up a custom integration or discussing enterprise-level SLAs—the support engineers coordinate directly with product specialists to ensure nothing falls through the cracks.

In addition to chat and email, they offer phone support for critical issues, plus a dedicated customer success manager for Enterprise clients. This multi-channel approach gives me confidence that any question, bug report, or feature request will be addressed promptly—helping me maintain a seamless feedback program without downtime.

External Reviews and Ratings

Zonka Feedback consistently scores high on major review platforms, with an average rating of around 4.7/5 stars:

• G2: 4.6/5 based on 150+ reviews. Users praise the intuitive interface and robust automation. “Zonka makes survey design a breeze,” notes one director of CX. “AI analytics have been a game changer.”
• Capterra: 4.8/5 with comments highlighting excellent customer support and multi-channel capabilities. A product manager writes, “The closed-loop workflows have improved our customer satisfaction by 15% in three months.”

On the flip side, a handful of reviewers mention the learning curve associated with advanced features like webhooks and custom API integrations. Zonka’s team is addressing these pain points by expanding their documentation and rolling out more tutorial videos. Early feedback suggests this is already making implementation smoother.

Educational Resources and Community

Zonka Feedback backs up its platform with an extensive resource library and active community:

• Official Blog: Regular articles on CX best practices, survey tips, and case studies.
• Video Tutorials: Step-by-step guides on builder features, workflow automation, and reporting.
• Knowledge Base: Detailed docs covering setup, integrations, API references, and troubleshooting.
• User Forum: A peer-to-peer community where customers share ideas, templates, and feedback strategies.
• Webinars & Workshops: Live sessions hosted by Zonka experts and guest CX professionals.

Whether you’re a first-time survey creator or an advanced CX analyst, you’ll find ample guidance to get the most out of Zonka Feedback.

Conclusion

We’ve covered a lot—Zonka Feedback’s powerful AI-driven survey builder, multi-channel distribution, real-time analytics, and seamless automation are truly top-tier. Combine that with responsive support and a thriving resource ecosystem, and it’s clear why so many teams trust this platform for their CX programs.

If you’re ready to elevate your customer feedback game, now is the moment to act. Lock in this unbeatable Get 33% OFF Zonka Feedback’s Annual Plans Today offer and start harnessing insights faster than ever. Head over to Zonka Feedback and claim your discount before it disappears—your customers (and your bottom line) will thank you.