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What Is Capacity?

Capacity is an AI-powered support automation platform designed to unify your knowledge base, integrate with your existing tools, and automate repetitive support tasks across every channel. Whether you’re responding to customer inquiries via voice, chat, email, SMS, social, or in-app messaging, Capacity works behind the scenes—providing instant answers, guiding support agents, and streamlining workflows to drive efficiency and satisfaction.

At its core, Capacity harnesses natural language processing and machine learning to understand user intent, deliver accurate responses, and continuously improve by learning from every interaction. From startups to global enterprises, Capacity scales to meet the demands of modern support environments, helping teams save time, reduce costs, and elevate experiences at every touchpoint.

Features

Capacity comes loaded with powerful features that address every facet of customer and internal support. Below is a deep dive into the standout capabilities that make Capacity a game-changer.

AI Support Automation

Capacity’s AI Support Automation uses advanced NLP to process questions and deliver reliable answers instantly, handling up to 90% of routine inquiries without human intervention.

• Auto-responses via any channel: voice, web chat, email, SMS, social media, and in-app.
• Context-aware replies: leverages conversation history to avoid repetitive follow-ups.
• Machine learning improvements: models refine over time based on real interactions.

Unified Knowledge Base

Say goodbye to scattered docs and siloed help articles. Capacity unifies all your knowledge sources into one intuitive system.

• Centralized repository: import FAQs, wikis, guides, and training materials.
• Smart indexing: AI categorizes and tags content for fast retrieval.
• Auto-sync connectors: integrate with SharePoint, Confluence, Google Drive, and more.

250+ Integrations

Capacity seamlessly plugs into your existing tech stack, ensuring zero friction in onboarding and daily workflows.

• CRM connectors: Salesforce, HubSpot, Zoho, Microsoft Dynamics, and others.
• Helpdesks & collaboration: Zendesk, Jira Service Management, Slack, Microsoft Teams.
• Flexible APIs: customize integrations with bespoke or legacy systems.

Expert Implementation & Onboarding

With Capacity, you’re never on your own. Their in-house experts guide you through setup and ongoing optimization.

• Dedicated project manager: ensures milestones are met on time.
• Customized training sessions: ramp up teams quickly.
• Post-launch support: fine-tune workflows and troubleshoot as you scale.

Intelligent Virtual Agents

Deploy virtual agents across every customer touchpoint. These AI agents handle common inquiries, route complex issues, and ensure consistency.

• Voice bot for IVR systems: reduce call volumes and shorten hold times.
• Chatbot for web and in-app: guide visitors through product demos or troubleshooting.
• Multi-language support: reach global audiences with localized responses.

Agent Assist & Live Support

Empower your live agents with AI-driven insights and recommendations in real time, boosting productivity and accuracy.

• Contextual prompts: automatic knowledge article suggestions during chats.
• Live coaching: on-screen tips for best practices and compliance.
• Smart wrap-up: post-interaction summaries for faster case closure.

Campaigns & Workflows

Automate follow-ups, escalations, and routine tasks without writing a single line of code.

• Trigger-based actions: send satisfaction surveys or reminders automatically.
• Custom escalation rules: route high-priority cases to specialized teams.
• No-code builder: intuitive drag-and-drop workflow designer.

Conversational AI

Deliver human-like dialogues that adapt in real time to user intent, ensuring natural interactions and higher engagement.

• Intent detection: accurately identifies what users need.
• Dynamic dialogue flows: adjusts questions and suggestions on the fly.
• Brand voice customization: tailor tone, style, and personality.

Analytics & Insights

Get a 360° view of support performance across channels, teams, and content.

• Interaction dashboards: track volume, resolution times, and satisfaction scores.
• Content gap analysis: uncover frequently asked questions that lack proper answers.
• Agent performance metrics: identify training opportunities and top performers.

Security & Compliance

Protect sensitive data with enterprise-grade security features and regulatory compliance.

• End-to-end encryption: both at rest and in transit.
• Role-based access control: granular permissions for users and teams.
• Certifications: GDPR, SOC 2 Type II, ISO 27001, and more.

Pricing

Capacity offers flexible, custom pricing plans designed to scale with your organization. Whether you’re dipping your toes in AI support or running a global help center, there’s a package that fits your needs and budget.

• Starter (ideal for small teams): starting at $149/month. Includes up to 3,000 interactions, basic analytics, and 10 integrations.
• Team (best for growing support departments): starting at $499/month. Unlocks 10,000 interactions, advanced workflow automation, and premium support.
• Enterprise (for large-scale deployments): custom pricing. Get unlimited interactions, dedicated account management, SSO, and enterprise-grade SLAs.

For a closer look at each tier and to claim your special flash sale, visit Capacity now and Get up to 20% OFF Capacity Today.

Benefits to the User (Value for Money)

Investing in Capacity delivers measurable ROI across every support channel:

• Faster Resolution Times
  AI-powered triage and instant responses significantly cut average handle times, boosting customer satisfaction.
• Reduced Support Costs
  Automating up to 90% of routine inquiries means fewer tickets handled by human agents, lowering headcount expenses.
• Unified Knowledge Management
  One smart repository eliminates document sprawl and training overhead, ensuring consistency.
• Scalability on Demand
  Capacity adapts to seasonal spikes or business growth without requiring costly infrastructure upgrades.
• Improved Agent Productivity
  Real-time suggestions and guided workflows empower agents to handle more cases with higher accuracy.
• Higher Customer Retention
  Fast, accurate support fosters loyalty, leading to upsells and repeat business.
• Actionable Insights
  Detailed analytics help you spot trends, optimize content, and proactively address issues before they escalate.
• Enterprise-Grade Security
  Peace of mind comes standard with encryption, compliance certifications, and continuous monitoring.

Customer Support

Capacity’s own customer success team practices what they preach: responsive, omnichannel support available via email, live chat, and phone. From onboarding through every product update, you’ll have direct access to dedicated experts who understand your unique workflows and goals. They provide timely answers, personalized training sessions, and ongoing best-practice recommendations to ensure you get the maximum value from the platform.

Whether you’re troubleshooting an integration hiccup or brainstorming new AI use cases, Capacity’s support staff is just a click or call away. Their proactive outreach includes quarterly business reviews, health checks, and community webinars—so you’re never left wondering how to optimize your setup or leverage new features.

External Reviews and Ratings

On G2, Capacity averages 4.6/5 stars, with users praising its “intuitive interface” and “powerful AI automation” that drastically reduces ticket volume. Capterra reviewers highlight the platform’s seamless integrations and robust reporting tools, noting that even non-technical team members can build workflows without code.

Some constructive feedback centers on the initial learning curve and occasional setup complexities for highly customized workflows. Capacity has addressed these concerns by expanding its implementation team and launching a new interactive onboarding portal, making it easier for customers to go live quickly.

Educational Resources and Community

Capacity offers a wealth of educational materials to help you master every feature:

• Official Blog: Weekly posts on AI trends, support best practices, and product updates.
• Video Tutorials: Step-by-step guides for onboarding, workflow creation, and analytics deep dives.
• Comprehensive Documentation: In-depth articles covering every integration and API endpoint.
• Webinars & Workshops: Live sessions with product experts and guest speakers.
• User Community: An active Slack group and online forum where peers share tips, templates, and custom scripts.
• Certification Program: Structured learning paths and exams to become a certified Capacity admin or developer.

Conclusion

In today’s fast-paced world, delivering swift, accurate support is no longer optional—it’s essential. Capacity brings together AI automation, unified knowledge, and seamless integrations to empower teams of any size. With this exclusive flash sale, you can Get up to 20% OFF Capacity Today and accelerate your support transformation without stretching your budget.

If you’re ready to reduce costs, boost agent performance, and delight customers with next-level experiences, click the link below to secure your discount while it lasts. Get Started with Capacity Today and watch your support operation reach new heights!