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What Is Gorgias?

Gorgias is the leading Conversational AI platform built for ecommerce brands that want to merge sales and support into one efficient helpdesk. At its core, Gorgias automates customer interactions—whether answering FAQs, editing Shopify orders, or offering personalized product recommendations—so you can resolve support inquiries faster and drive more conversions. From live chat and email to social media channels like Facebook Messenger and Instagram, Gorgias centralizes every customer conversation in one intuitive dashboard.

By integrating seamlessly with Shopify, Magento, and other major ecommerce platforms, Gorgias brings your product catalog and shopper history straight into the helpdesk. Imagine your team accessing real-time inventory, order details, and customer profiles without ever leaving the support interface. That’s the power of Gorgias.

Features

Gorgias is packed with powerful features that streamline every facet of customer interactions. Here’s a closer look at the functionalities that set it apart:

Omnichannel Support Suite

Bring all your support channels together in a single dashboard, eliminating the need to juggle multiple tools.

• Unified inbox for email, live chat, SMS, WhatsApp, and voice (with add-ons)
• Integrated social media support on Facebook, Instagram, TikTok and more
• Ticket management features: Macros, Rules, Views, and automated routing

Built-In Conversational AI Agent

Automate routine inquiries and free your team to tackle more complex issues. Gorgias’s AI Agent handles pre-sales and post-sales questions with your brand’s unique voice.

• Automated replies to FAQs—covering shipping, returns, product details, and more
• Order and subscription editing: update quantities, addresses, or SKUs
• Dynamic discount generation to close sales in real time

Shopify Integration

A seamless extension of your Shopify store that brings real-time product and order data right into your conversations.

• Product links and recommendations based on shopper history
• Order status checks, tracking info sharing, and refund processing
• Promotional campaign setup without leaving the helpdesk

Custom Workflows and Automation

Tailor Gorgias to match your unique business processes and customer journeys.

• Custom macros and rules to automate repetitive tasks
• Smart assignment and routing based on ticket attributes
• Feedback loops for continuous AI model improvements

Comprehensive Analytics

Track every metric that matters to your ecommerce support and sales performance.

• Live monitoring of ticket volume and agent performance
• Conversion lift reports tied to AI-driven recommendations
• Operational cost savings analysis from automation

Pricing

Gorgias offers transparent pricing that scales with your ticket volume—never your headcount. Let’s break down each plan so you can choose the one that fits your store’s needs:

Basic Plan

• Price: from $10/mo
• Who it suits: Small stores with up to 300 tickets per month
• Includes: Helpdesk with centralized inbox, free up to 50 tickets/mo; $0.40 per overage ticket
• Support channels: Email and live chat
• Essential integrations: Shopify, Klaviyo, and more

Pro Plan

• Price: from $50/mo
• Who it suits: Growing brands handling up to 2,000 tickets per month
• Includes: Advanced ticket management (Macros, Rules, Satisfaction surveys)
• Omnichannel add-ons: Facebook, Instagram, WhatsApp, SMS & Voice

Advanced Plan

• Price: from $300/mo
• Who it suits: Mid-sized stores needing 5,000 tickets per month
• Includes: All Pro features plus AI Agent at $1 per resolved conversation
• Extra integrations: Recharge, Loop Returns, Yotpo, and 150+ more

Enterprise Plan

• Price: from $750/mo (custom volume)
• Who it suits: Large retailers with high ticket volumes and custom requirements
• Includes: Dedicated support, custom SLAs, advanced security and SSO

Remember, when you Get 2 Months Free with Gorgias annual plans Today, you’re effectively getting two months of any plan at zero cost—massive savings! For a mid-tier Advanced plan, that’s a $600 value.

Benefits to the User (Value for Money)

Investing in Gorgias pays for itself many times over. Here’s the value you’ll unlock:

• 60% fewer manual support tickets: Drive automation with the AI Agent, freeing your team to focus on high-impact tasks.
  By resolving routine inquiries automatically, operational costs drop significantly.
• 2.5x increase in conversions: Tailored product suggestions and proactive chat campaigns convert window shoppers into buyers.
  Personalized recommendations influence purchase decisions in real time.
• Centralized tech stack: One platform for email, chat, social, SMS, and voice cuts tool licensing fees.
  Eliminate expensive point solutions and reduce onboarding overhead.
• Real-time Shopify integration: Order edits, refunds, and tracking updates happen instantly.
  Faster resolutions lead to higher customer satisfaction scores.
• Scalable pricing: You only pay for ticket volume and automated resolutions, not seat count.
  Support growth without ballooning headcount costs.

Customer Support

I’ve always been impressed by how quickly Gorgias’s support team responds. Whether I submit a ticket via email or hop onto live chat, their agents typically reply in under 15 minutes during business hours. For urgent issues, phone support is available as an add-on, ensuring that critical matters get immediate attention.

Beyond responsiveness, the support team is exceptionally knowledgeable about ecommerce workflows—especially Shopify. They’ve guided me through setting up custom macros, integrating third-party tools like Klaviyo, and optimizing my AI Agent’s tone of voice. It’s like having an extension of my own team on call 24/7.

External Reviews and Ratings

Across review sites, Gorgias consistently earns praise for its automation capabilities and ease of use. On G2, it holds a 4.6-star average from over 400 reviews, with users highlighting the intuitive interface and powerful AI features. TrustRadius ratings mirror this sentiment, with many noting a sharp decline in response times after deployment.

That said, a few reviewers mention a learning curve when setting up advanced rules and macros. Gorgias has tackled this feedback head-on by launching new guided onboarding sessions and expanding their knowledge base. These enhancements make the initial configuration smoother than ever.

Educational Resources and Community

Gorgias offers an extensive library of resources to help you master the platform:

• Official Blog: In-depth articles on support best practices and ecommerce growth strategies.
• Video Tutorials: Step-by-step walkthroughs on YouTube covering everything from basic setup to AI optimization.
• Comprehensive Documentation: Searchable guides on APIs, integrations, and feature configurations.
• User Community: Active Slack and Facebook groups where merchants share tips and custom macros.
• Webinars & Events: Regular live sessions featuring product updates and guest speakers from top ecommerce brands.

Conclusion

Gorgias has revolutionized how I manage support and sales conversations. With its powerful Conversational AI, seamless Shopify integration, and scalable pricing, it’s the ultimate helpdesk for ecommerce brands looking to boost conversions and slash operational costs. Remember, this flash sale is your chance to Get 2 Months Free with Gorgias annual plans Today, ensuring maximum value right off the bat.

Don’t miss out on this limited-time opportunity. Get Started with Gorgias Today and unlock a world of automated support, personalized sales conversations, and unbeatable savings.