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What Is Trafft?

Trafft is a comprehensive online scheduling and booking platform designed to automate appointments and manage service-based businesses of all sizes. Whether you’re a solo consultant, a multi-location salon chain, or a health and wellness center, Trafft consolidates your scheduling, staff management, customer data, payments, and analytics into one intuitive dashboard.

From offering 24/7 online booking to integrating payment gateways, calendar syncing, and automated reminders, Trafft aims to eliminate time-consuming manual tasks. The result? More bookings, fewer no-shows, and a professional experience for both you and your clients.

Features

Trafft packs a ton of functionality under its hood. Below you’ll find the standout features that make it a must-have scheduling tool.

24/7 Online Booking

Never miss an appointment request—even outside business hours.

• Clients book any time from your booking page, website widget, or social profiles.
• Mobile-friendly interface ensures seamless booking on smartphones and tablets.
• Automated confirmations sent immediately upon booking.

Flexible Staff Scheduling

Coordinate team calendars effortlessly.

• Create custom shifts, breaks, and working hours for each employee.
• Allow staff to self-schedule within defined parameters.
• View all team availability in a unified dashboard to prevent overlap.

Built-In CRM

Keep detailed customer records and foster stronger relationships.

• Track client service history and preferences.
• Send birthday greetings, loyalty coupons, and personalized promotions.
• Segment customer lists for targeted marketing campaigns.

Multi-Location Management

Manage multiple branches or offices from one account.

• Switch between locations with a single click.
• Assign staff and resources to specific sites.
• Aggregate overall performance metrics or drill down per location.

Secure Online Payments

Accept payments seamlessly as clients book.

• Integrates with Stripe, PayPal, Square, Authorize.net, Mollie, and more.
• Automated invoicing and receipt generation.
• Encourage pre-payments or deposits to reduce cancellations.

Calendar Sync

Keep your external calendars and Trafft in harmony.

• Two-way sync with Google Calendar, Outlook, and Apple Calendar.
• Avoid double bookings with real-time availability checks.

Automated Reminders

Slash no-show rates with timely alerts.

• Email, SMS, and WhatsApp reminders sent automatically.
• Customizable timing and message templates.
• Optional follow-up texts to request feedback or reschedule.

Comprehensive Analytics

Keep a pulse on business performance at a glance.

• Visual dashboard displays occupancy rates, top services, and earnings.
• Track returning client percentage and most popular staff members.
• Export reports for deeper financial or operational analysis.

Multiple Booking Channels

Meet clients where they are—Instagram, your website, even Google.

• Share booking links in social media stories or bio sections.
• Embed forms directly on WordPress, Wix, or any website.
• Reserve with Google feature exposes your availability on Search and Maps.
• Generate QR codes for flyers, business cards, or on-site signage.

Customization & Branding

Present a booking experience that aligns with your brand identity.

• Eight base themes, light and dark modes out of the box.
• Fine-tune colors, fonts, and logos via a simple editor.
• Custom domain or subdomain support for a seamless customer journey.

Mobile Apps

Run your business from anywhere with Trafft’s iOS and Android apps.

• View, create, or modify appointments on the go.
• Real-time push notifications for new bookings and cancellations.

Pricing

Selecting the right plan is straightforward. Trafft offers a free tier plus three premium options to scale with your team.

• Free Plan ($0/mo) – Best for solopreneurs and micro-teams (up to 5 users). Includes unlimited appointments, 5 custom features, booking website, basic email & SMS notifications, and essential integrations.
• Starter ($9.90/mo) – Ideal for growing small businesses (up to 10 users). Adds multi-language support, 10 custom features, 5 SMS credits/month, Stripe & PayPal payments, and Zoom integration.
• Scaling ($39.90/mo) – Perfect for midsize operations (up to 15 users). Offers unlimited custom features, 10 SMS credits/month, webhooks, Zapier, API access, recurring appointments, and WhatsApp notifications.
• Enterprise (from $250/mo) – Tailored for large organizations (50+ users). Includes dedicated account manager, migration assistance, onboarding support, custom roles, advanced reporting, and priority support.

Remember, right now you can Get 30% OFF Trafft’s Annual Plans Today by choosing any paid plan and locking in savings that multiply over time. Visit Trafft’s pricing page to apply the discount and see annual savings reflected instantly.

Benefits to the User (Value for Money)

Investing in Trafft translates into tangible returns. Here’s why it’s a smart choice:

• Save countless administrative hours. Automated bookings and reminders mean less back-and-forth and more time focusing on your craft.
• Increase revenue. 24/7 booking availability and integrated payments boost conversions and reduce barriers to purchase.
• Reduce no-shows by up to 80%. Automated SMS/WhatsApp reminders keep appointments top of mind.
• Improve customer loyalty. Personalized CRM tools let you reward repeat clients, driving retention.
• Scale with confidence. From solo operators to enterprise teams, Trafft adapts to your growth without a hitch.

Customer Support

Trafft prides itself on prompt, friendly customer service. Their support team typically responds to email queries within a few hours, ensuring you never feel stranded. Whether you’re troubleshooting a setup question or adapting your booking page design, live chat and email channels are at your fingertips.

For larger clients on the Enterprise plan, Trafft offers dedicated onboarding assistance and migration help. You also gain phone support during extended business hours, making it easy to resolve any issues quickly and keep your operations running smoothly.

External Reviews and Ratings

On G2, Trafft holds a solid 4.6-star rating out of 5, with users praising its intuitive interface and robust automation features. Capterra reviewers often highlight the platform’s reliability and multi-location management as key strengths.

Of course, no product is perfect. A handful of users have noted occasional glitches when syncing very large staff rosters and requested more granular reporting options. The Trafft team has been responsive—rolling out bi-weekly updates that address bugs and introduce advanced analytics tools to satisfy power users.

Educational Resources and Community

Trafft offers an extensive resource library to help you get the most out of the platform:

• Official Blog: Regular posts on productivity tips, appointment best practices, and industry trends.
• Video Tutorials: Step-by-step guides on setting up services, staff schedules, and payment gateways.
• Comprehensive Documentation: Detailed user manuals covering every feature, API references, and troubleshooting FAQs.
• User Forum: An active community where you can share use cases, hacks, and custom integrations with fellow Trafft enthusiasts.
• Webinars & Workshops: Live sessions hosted by Trafft experts to demonstrate new features and answer your questions in real time.

Conclusion

In summary, Trafft combines ease of use, powerful automation, and rock-solid support into one streamlined scheduling solution. Whether you’re just starting or running an enterprise operation, Trafft scales seamlessly and helps you reclaim valuable time.

Don’t miss out on your chance to secure Trafft at an unbeatable rate. Right now, you can Get 30% OFF Trafft’s Annual Plans Today—a limited-time offer that unlocks instant savings and long-term benefits for your business.

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