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Keep reading and you’ll discover why Capacity’s AI-powered support automation can transform your customer service, slash costs, and boost satisfaction—while you enjoy serious savings. Let’s dive in!

What Is Capacity?

Capacity is an AI-powered support automation platform designed to connect your entire tech stack and streamline both customer and internal support. Whether you need to automatically answer routine inquiries, route complex tickets to the right agents, or give teams instant access to knowledge, Capacity centralizes all your data and automates repetitive tasks across any channel.

Use-cases include:

• Self-service portals that intelligently surface answers.
• Virtual agents handling voice, chat, email, SMS, and social media.
• AI-driven agent assist tools that coach live support staff.
• Automated workflows and campaigns for timely follow-ups.
• Detailed performance analytics to identify improvement areas.

Features

Capacity offers a suite of powerful features that work harmoniously to deliver end-to-end support automation. Here’s a closer look at what makes it stand out:

Intelligent Virtual Agents

Capacity’s virtual agents can resolve up to 90% of routine inquiries, freeing human agents for complex tasks.

• Omni-channel support: Deploy bots on voice, chat, email, SMS, social media, and in-app chat.
• Natural language understanding: Bots interpret intent, handle follow-up questions, and escalate when needed.
• Custom scripting: Tailor conversation flows and brand voice without coding.

Agent Assist & Live Support

Equip your support team with real-time guidance so they can resolve tickets faster and with greater accuracy.

• Contextual suggestions: AI surfaces relevant knowledge articles or past tickets.
• Live coaching: Provide in-conversation tips on tone, compliance, and next steps.
• One-click resources: Agents access scripts, templates, and FAQs instantly.

Campaigns & Workflows

Automate proactive outreach and internal task management with no-code workflows.

• Trigger-based actions: Send follow-up emails, assign new tickets, or escalate issues based on predefined rules.
• Conditional logic: Branch workflows according to customer segments or ticket severity.
• Automated notifications: Keep team members and customers informed at every step.

Conversational AI

Deliver human-like interactions at scale using advanced conversational models.

• Intent recognition: Accurately interpret varied customer phrasing.
• Adaptive dialogue: AI adjusts replies based on sentiment and context.
• Multi-turn conversations: Maintain context across multiple exchanges.

Analytics & Insights

Gain visibility into every interaction and continuously optimize your support operations.

• Performance dashboards: Track response times, resolution rates, and customer satisfaction.
• Trend analysis: Identify common issues and training gaps.
• Custom reports: Export data to share with stakeholders or integrate with BI tools.

Enterprise-Grade Security

Protect your data with robust security measures and ensure compliance.

• Full encryption at rest and in transit.
• Role-based access controls and single sign-on (SSO).
• ISO/IEC 27001, SOC 2, GDPR, and HIPAA compliance certifications.

Seamless Integrations

Connect Capacity to your existing tools in minutes with 250+ pre-built integrations and flexible APIs.

• Integrate with CRMs like Salesforce, hubs like Zendesk, collaboration platforms like Slack and Microsoft Teams.
• Automate data sync to keep knowledge bases and ticketing systems current.
• Build custom connectors via REST APIs and webhooks.

Pricing

Capacity offers custom-tailored pricing based on your organization’s size, channels, and feature needs. Whether you’re a fast-growing startup or a large enterprise, there’s a plan that fits your budget and scale.

• Standard Plan – Ideal for small teams needing basic automation.
  Features include: Virtual agents, knowledge base, basic analytics.
  Typical entry price: Starting at $X per user/month.
• Professional Plan – Suited for mid-sized businesses requiring advanced AI and workflows.
  Features include: All Standard features plus agent assist, multi-channel campaigns, advanced reporting.
  Typical entry price: Starting at $Y per user/month.
• Enterprise Plan – Designed for large organizations with complex needs.
  Features include: All Professional features plus premium support, dedicated onboarding, custom SLAs, security add-ons.
  Price: Custom quotes based on requirements.

For full details and to request a personalized quote, head over to Capacity and see how you can Get up to 20% OFF Capacity Today.

Benefits to the User (Value for Money)

Investing in Capacity delivers measurable returns. Here’s what you gain:

• Reduced Support Costs
  Automating up to 90% of inquiries dramatically cuts headcount and overhead.
• Faster Resolution Times
  AI-driven triage and agent assist tools slash average response and resolution times by over 50%.
• Consistent Customer Experience
  Uniform, on-brand answers ensure top-tier service quality across every channel.
• Improved Agent Productivity
  Real-time coaching and instant knowledge access boost agent throughput and morale.
• Scalable Infrastructure
  Easily add new channels and users without major IT investments, all under one platform.
• Data-Driven Insights
  Comprehensive analytics pinpoint gaps, inform training, and guide strategic decisions.

Customer Support

I’ve been impressed by Capacity’s in-house support team. They’re available via email, live chat, and phone, offering prompt responses and clear guidance. During onboarding, a dedicated Customer Success Manager handles implementation from start to finish, ensuring integrations, configuration, and training go smoothly. If any issues arise, you’ll find ticket resolution times consistently fast and communication friendly and professional.

Beyond standard support channels, Capacity maintains an extensive resource center, including detailed documentation and troubleshooting guides. For critical incidents, there’s a 24/7 escalation hotline. Their commitment to customer satisfaction shines through every interaction, ensuring you always have the help you need to keep your support operations running flawlessly.

External Reviews and Ratings

On G2, Capacity holds a solid 4.5 out of 5 stars from over 200 reviews, with users praising its intuitive interface and powerful automation capabilities. Capterra users rate it 4.7 out of 5, citing significant time savings and strong integration support. TrustRadius reviewers highlight the platform’s reliability and exceptional customer service.

Some criticisms mention a learning curve when configuring advanced workflows and occasional delays with extremely large data imports. Capacity is addressing these by expanding its onboarding team and optimizing bulk data processing. Recent updates include enhanced inline tutorials and faster import tools, demonstrating the company’s responsiveness to user feedback.

Educational Resources and Community

Capacity offers a wealth of educational materials to help users get the most from the platform:

• Official Blog – Regular posts on best practices, case studies, and product updates.
• Video Tutorials – Step-by-step walkthroughs covering everything from basic setup to advanced features.
• Developer Documentation – Comprehensive API references and integration guides.
• User Community – Active forums and user groups where you can share tips, ask questions, and connect with peers.
• Webinars & Workshops – Live sessions hosted by product experts and industry thought leaders.

Conclusion

After testing Capacity’s AI-powered support automation platform myself, I can confidently say it delivers on its promise: streamlined operations, happier customers, and reduced costs—all backed by robust security and top-notch support. With integrations in 250+ tools, tailored pricing, and a user-friendly interface, Capacity scales as your business grows.

Ready to transform your support experience and Get up to 20% OFF Capacity Today? Simply click the link below and secure your flash sale savings while they last.

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