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What Is Capacity?

Capacity is an AI-powered support automation platform built to connect your entire tech stack and streamline customer and employee support. By unifying knowledge across systems and deploying intelligent virtual agents, Capacity tackles repetitive tasks and delivers instant, accurate answers in voice, web chat, email, SMS, in-app messaging, and social channels. Whether you’re a small startup or a global enterprise, this solution adapts to your workflows, cuts resolution times, boosts agent productivity, and ultimately helps you grow revenue and cut support costs.

Features

From advanced AI engines to robust integrations, Capacity’s feature set empowers teams to automate up to 90% of routine inquiries, deliver personalized experiences, and gain deep operational insights.

AI Support Automation

Capacity’s core AI continuously learns from your support interactions, ensuring every response becomes more accurate and context-aware over time.

• Natural language understanding that interprets intent across channels
• Automated ticketing: create, update, and resolve tickets without manual input
• Self-service knowledge base powered by AI for on-demand customer answers
• Automated email triaging and response generation

Unified Knowledge Base

Unlike scattered help docs and siloed FAQs, Capacity unites all content into one smart repository.

• Centralized document ingestion from wikis, PDFs, and cloud storage
• Smart search with semantic matching to fetch the most relevant results
• Automatic knowledge updates from agent conversations
• Role-based access control so each user sees appropriate content

Intelligent Virtual Agents

Deploy conversational bots that handle inquiries across every touchpoint, freeing human agents for high-value tasks.

• Voice AI for IVR systems, enabling 24/7 phone support
• Chat widgets for websites and in-app experiences
• Multichannel coverage: email, SMS, social media, and more
• Failover to human agents when the AI hits complex queries

Agent Assist & Live Support

Empower support reps with real-time guidance and knowledge suggestions right in their workspace.

• Contextual prompts based on live conversation analysis
• Suggested responses and knowledge articles with one-click sharing
• Live coaching tips to maintain brand tone and compliance
• Automatic tagging and categorization of tickets

Campaigns & Workflows

Design no-code workflows that trigger follow-ups, escalations, and notifications in seconds.

• Automated drip email campaigns for onboarding and renewals
• Conditional logic to route requests based on severity and customer tier
• Custom triggers for SLA reminders and feedback surveys
• Integration with task managers and CRMs for seamless handoffs

Conversational AI

Deliver human-like interactions at scale with AI that understands context and adjusts in real time.

• Dynamic persona configuration to match your brand voice
• Intent recognition for complex multi-step queries
• Fallback handling to maintain conversation flow
• Seamless handover to human agents when needed

Analytics & Insights

Measure performance across channels and pinpoint areas for improvement.

• Dashboard views of ticket volumes, response times, and resolution rates
• Sentiment analysis to track customer satisfaction trends
• Knowledge gaps report to identify missing or outdated articles
• Agent performance metrics and coaching recommendations

Security

Enterprise-grade protection ensures sensitive data stays secure.

• Full encryption at rest and in transit
• Role-based access control and single sign-on (SSO)
• Compliance certifications: SOC 2, GDPR, HIPAA readiness
• Continuous monitoring and automated threat detection

Integrations

Instantly connect Capacity to over 250 CRMs, help desks, and collaboration tools via pre-built connectors or flexible APIs.

• CRMs: Salesforce, HubSpot, Microsoft Dynamics
• Help Desks: Zendesk, Freshdesk, ServiceNow
• Collaboration: Slack, Microsoft Teams
• Custom API support for proprietary systems

Pricing

Capacity offers custom pricing plans to align with organizations of all sizes. Whether you’re a small team seeking cost-effective automation or a large enterprise needing advanced customization, there’s a plan for you:

• Starter: Ideal for small businesses or pilot programs. Includes basic AI workflows, up to 3 integrations, and email/chat support.
• Professional: Suited for growing teams requiring multi-channel support, up to 10 integrations, and advanced analytics dashboards.
• Enterprise: Designed for large organizations. Unlimited integrations, custom SLAs, dedicated account manager, and premium 24/7 support.

All plans include expert in-house implementation and training to ensure a seamless onboarding experience, and you can get personalized quotes by contacting sales today. Plus, this flash sale means you can Get up to 20% OFF Capacity Today—a deal you won’t want to miss when budgeting for your next support solution.

Benefits to the User (Value for Money)

Investing in Capacity not only streamlines support operations but drives significant ROI:

• Faster Resolution Times: Automate repetitive queries so customers get instant answers, cutting average handling time by up to 60%.
• Reduced Support Costs: Handle more inquiries with fewer live agents, translating to substantial labor savings.
• Consistent Customer Experiences: AI-driven bots and knowledge base ensure accurate, uniform responses across channels.
• Higher Agent Satisfaction: Remove mundane tasks from agent workloads, letting them focus on complex, rewarding issues.
• Scalable Operations: Handle sudden spikes in ticket volume without adding headcount, especially during peak seasons.
• Data-Driven Improvements: Leverage analytics to optimize workflows and eliminate knowledge gaps proactively.

Customer Support

Capacity’s in-house support team is renowned for its responsiveness and depth of expertise. Whether you have a technical question about API integration or need best-practice guidance for building workflows, their specialists are available via email, live chat, and phone. Most queries receive an acknowledgement within minutes, and complex requests are typically resolved within a few hours. Dedicated onboarding managers ensure you’re fully set up for success from day one.

For ongoing assistance, customers can access rich documentation, participate in web-based training sessions, and tap into a 24/7 monitoring system that alerts support engineers to any disruptions. If you ever encounter performance issues or need customization help, Capacity’s support and implementation teams collaborate closely with your internal IT staff to deliver expedited solutions and proactive system health checks.

External Reviews and Ratings

Capacity consistently earns high marks on leading software review sites. On G2, it boasts an average rating of 4.6 out of 5 stars, with reviewers praising the platform’s AI accuracy, ease of integration, and the depth of its analytics. Users highlight how Capacity slashed their ticket volumes by over 50% within months of deployment.

On Capterra, Capacity holds a 4.5-star rating, with testimonials lauding the unified knowledge base and robust multichannel bot capabilities. A few constructive criticisms note that the initial setup can be complex for non-technical teams and that some advanced features require a learning curve. Capacity addresses these concerns by offering comprehensive onboarding, step-by-step tutorials, and optional professional services to accelerate implementation.

Educational Resources and Community

Capacity provides a wealth of resources to help users maximize the platform’s potential:

• Official Blog: Regularly updated with product announcements, AI best practices, and industry insights.
• Video Tutorials: Short, focused walkthroughs covering everything from bot creation to analytics interpretation.
• Comprehensive Documentation: Detailed API references, user guides, and step-by-step configuration manuals.
• Webinars & Workshops: Live training sessions hosted by Capacity experts and guest speakers from top customer support teams.
• User Community & Forums: Active online groups where customers share tips, templates, and workflow recipes.

Conclusion

In today’s competitive landscape, delivering fast, accurate, and consistent support is no longer a luxury—it’s essential. With Capacity, you get a truly unified AI support automation platform that drives efficiency, satisfaction, and growth. Don’t miss out on this limited-time flash sale to Get up to 20% OFF Capacity Today. Act now to revolutionize your support operations and secure this exclusive discount before it disappears!