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In this guide, I’ll walk you through everything you need to know about Textline, from its core features to pricing tiers, user benefits, and real-world reviews. Stick around, and you’ll see how this flash sale can help you revolutionize your customer engagement and internal communications without breaking the bank.

What Is Textline?

Textline is a modern, secure business texting software designed to streamline two-way SMS communication at scale. It serves enterprises, mid-market teams, and fast-growing businesses looking to enhance customer support, sales outreach, and internal collaboration. By giving companies a dedicated platform for SMS, Textline replaces outdated call-hold systems and generic email threads with real-time, conversational messaging.

Use cases include:

• Customer support teams resolving issues quickly via text
• Sales departments sending personalized outreach at scale
• Operations teams coordinating schedules and logistics
• Marketing teams gathering feedback and running surveys

Features

Textline packs a robust feature set that empowers teams to text more efficiently, securely, and effectively. Here’s a deep dive into the standout capabilities:

Mass Texting

Broadcast messages to dozens, hundreds, or thousands of contacts in a snap. Textline’s mass texting ensures your announcements reach everyone instantly.

• Segment lists by tags or departments for targeted campaigns
• Schedule broadcasts in advance for timed promotions or alerts
• Personalize each message with merge fields (first name, company, etc.)

Unified Inbox

A single, consolidated inbox displays all incoming and outgoing texts—across multiple phone lines and departments. No more missing messages or jumping between tools.

• Filter by agent, department, or conversation status
• Keyword search to locate past threads or notes
• Assign, tag, or star conversations for efficient triage

Two-Way Texting

Engage in real-time, back-and-forth chats exactly like a regular SMS conversation. Two-way texting helps build rapport and resolve issues faster.

• Read receipts and typing indicators for context
• Threaded replies keep all messages in chronological order
• Emoji and multimedia support for richer conversations

SMS Surveys

Collect feedback seamlessly right within a text thread. Textline offers built-in templates for CSAT, NPS, and custom surveys.

• One-tap survey responses for higher completion rates
• Automated follow-ups based on survey scores
• Exportable data for deeper analytics

Group Texting

Discuss topics with multiple participants in a shared conversation. Great for internal team coordination and multi-contact notifications.

• Shared group threads—everyone sees replies in context
• Control group size and permissions
• Separate group conversations by department or project

Text Templates

Save time by reusing canned responses (Shortcuts). Build a library of templates for FAQs, greetings, follow-ups, and more.

• Organize templates by category or use case
• Insert variables to keep messages personalized
• Share shortcuts with your entire team

Automations

Let Textline handle routine tasks—Auto-reply to new inquiries, schedule recurring messages, or route conversations to the right person.

• Time-based triggers for reminders and follow-ups
• Conditional workflows based on keywords or tags
• Integration with external apps via webhooks and API

Metrics

Track critical KPIs such as response time, message volume, and agent performance with built-in analytics dashboards.

• Customizable date ranges and filters
• Exportable charts and reports
• Agent-level scorecards to identify top performers

Pricing

Whether you’re a small support team or an enterprise-level operation, Textline has a plan that fits. Here’s a breakdown of each tier:

Limited Plan

• Price: $20 per agent/month
• Minimum Agents: 3
• Core Inclusions:
  • Basic texting features
  • Single department setup
  • 90-day conversation history
  • Optional webchat add-on
• Ideal for startups testing SMS support

Standard Plan

• Price: $30 per agent/month
• Minimum Agents: 3
• Everything in Limited, plus:
  • Multiple departments
  • 3-year history
  • NPS & CSAT surveys
  • Standard integrations & API access
  • Admin & agent roles
  • HIPAA compatible
  • Webchat add-on
• Best for growing teams needing compliance and analytics

Pro Plan (Recommended)

• Price: $50 per agent/month
• Minimum Agents: 5
• Everything in Standard, plus:
  • Unlimited conversation history
  • Custom roles & surveys
  • Salesforce integration
  • Time-based automations & routing
  • Advanced security features
  • Priority support & dedicated success manager
  • HIPAA compatible
  • Webchat add-on
• Perfect for high-volume teams requiring top security

Enterprise Plan

• Custom pricing (contact sales)
• Unlimited agents & flexible implementation
• Quarterly business reviews & personalized plans
• Full HIPAA compliance & webchat add-on

Ready to lock in savings? Don’t forget you can get Textline today with 20% OFF on annual plans as part of this flash sale.

Benefits to the User (Value for Money)

Textline delivers outstanding value by combining robust features, rock-solid compliance, and scalability. Here’s why it’s worth every penny:

• Cost-Effective ROI: By reducing call volumes and email back-and-forth, teams save time and money on support.
• Improved Customer Satisfaction: Fast, conversational texting leads to happier customers and higher CSAT scores.
• Scalability: From 3 agents to 1,000+, Textline grows with your business without major overhauls.
• Security & Compliance: SOC-2, HIPAA, and TCPA compliance ensure your data is always protected.
• Team Collaboration: Shared inboxes, assignment tags, and role-based permissions boost productivity.
• Automation Efficiency: Automated replies and workflows free up agents for higher-value tasks.
• Actionable Analytics: In-depth metrics guide continuous improvement across teams.

Customer Support

Textline prides itself on exceptional customer service. Their support team is available via email, live chat, and phone during business hours to handle setup questions, troubleshoot issues, and share best practices. Response times are quick—most inquiries receive a helpful reply within an hour.

For Pro and Enterprise customers, priority support and a dedicated customer success manager ensure you have a direct line to experts who understand your unique workflow. Whether you need guidance on registration, HIPAA compliance steps, or optimizing automations, Textline’s team is there to help you every step of the way.

External Reviews and Ratings

Textline consistently receives high marks on major review platforms:

• G2: 4.6/5 stars from 150+ reviews. Users praise the intuitive interface and fast customer service.
• Capterra: 4.5/5 stars. Reviewers highlight improved response times and team collaboration.
• TrustRadius: 8.8/10. Positive feedback centers on security compliance and automation capabilities.

Critics note occasional delays in MMS delivery and a learning curve for advanced automations. The Textline team has addressed these issues with recent platform optimizations and expanded training materials, demonstrating their commitment to continual improvement.

Educational Resources and Community

Textline offers a wealth of resources to help you get the most from the platform:

• Official Blog: Regular articles on SMS best practices, compliance updates, and case studies.
• Video Tutorials: Step-by-step guides on setup, automation workflows, and integration tips.
• Knowledge Base: Detailed documentation covering features, API usage, and troubleshooting.
• User Community: Active forums and LinkedIn groups where customers share strategies and ask questions.
• Webinars & Workshops: Live sessions with product experts on advanced topics.

Conclusion

To recap, Textline is the premier business texting software for enterprises and growing teams. With features like mass texting, two-way SMS, robust automations, and top-tier security, it delivers exceptional value and ROI. And right now, you can take advantage of this flash sale to Get 20% OFF on Textline annual plans Today—a deal you won’t want to miss.

Don’t wait: secure your discounted annual plan and transform your communications with Textline now. Get started and save 20% today!