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What Is Trainual?

Trainual is a comprehensive training, knowledge, and learning management software designed to serve as a playbook for your entire business. From SOPs and policy documentation to structured onboarding and compliance tracking, Trainual centralizes every answer in one user-friendly platform. Its primary purpose is to help businesses systemize and scale by capturing institutional knowledge and automating the training process.

Use cases include:

• Onboarding new hires with step-by-step guides.
• Maintaining a living knowledge base of your company’s policies and procedures.
• Ensuring compliance through e-signature tracking and role-based testing.
• Streamlining change management by updating all stakeholders instantly.

Features

Trainual is packed with tools to help you document faster, maintain consistency, and keep everyone in your organization aligned. Below is an in-depth look at its standout features.

AI-Assisted Documentation

With Trainual’s AI engine, creating process documentation becomes significantly more efficient. Instead of starting from a blank page, users can:

• Leverage industry-proven templates to jumpstart standard operating procedures (SOPs).
• Use AI prompts to auto-generate content outlines and draft policies in minutes.
• Refine AI suggestions with collaborative editing to ensure accuracy.

Knowledge Base & Wiki

Turn your organizational know-how into a searchable, centralized repository. Key benefits include:

• Customizable sections to group content by department, role, or project.
• Real-time AI-powered search with Q&A capabilities, helping team members find answers in seconds.
• Built-in version history to track changes and revert to previous iterations if needed.

Onboarding & LMS

Say goodbye to ad-hoc onboarding checklists. Trainual’s learning management system facilitates:

• Automated training paths customized by group—role, department, or location.
• Pre-built handbook and compliance templates to get your new hires up to speed immediately.
• Progress tracking, testing, and reporting to ensure each employee meets the required milestones.

Change Management & Automation

Keeping everyone up to date when processes change is a breeze:

• Automatic notifications alert relevant teams whenever a document is updated.
• Role-based assignments ensure that only the right people approve changes.
• Integrated workflows let you delegate tasks and track who does what, preventing slip-ups.

Roles & Responsibilities Builder

Clarity breeds accountability. Trainual helps you define and visualize every team member’s responsibilities via:

• Org and role charts to map out reporting lines and job descriptions.
• The Delegation Planner™ to assign ownership of processes or tasks.
• E-signature verification to confirm receipt and understanding of critical documentation.

Pricing

Trainual offers tiered plans to suit businesses of all sizes. Each plan kicks off with 10 seats, and you can add seats à la carte. Let’s break down the options:

Core

• Price: $249/month (billed annually)
• Additional seats at $3/seat/month
• Ideal for small teams needing a centralized documentation hub.
• Features:
• Unlimited AI-assisted documentation
• 500+ customizable templates
• Screen recording, commenting, and real-time collaboration
• Basic integrations (HRIS/payroll, Slack) and single sign-on (SSO)
• Version history (30 days)

Pro (Most Popular)

• Price: $319/month (billed annually)
• Additional seats at $4/seat/month
• Perfect for growing businesses requiring structured learning paths.
• Everything in Core, plus:
• Individual training paths and time estimates
• Video hosting (15GB) with auto-generated transcriptions
• E-signatures (300/year) and org charts
• 90-day version history and dedicated Customer Success Manager

Premium

• Price: $399/month (billed annually)
• Additional seats at $5/seat/month
• Designed for organizations seeking advanced customization and compliance.
• All Pro features, plus:
• Unlimited hosted video storage
• Unlimited version history and e-signatures
• Custom domain, branding options, and priority support

Enterprise

• Contact sales for pricing
• Best for large-scale deployments with unique integration requirements.
• Includes API access, SOC 2 documentation, extended migration support, and regular account reviews.

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Benefits to the User (Value for Money)

Trainual provides a compelling ROI, and here’s why it’s worth every penny:

• Reduced onboarding time
  Cut down ramp-up periods from weeks to days by providing new hires with clear, interactive guides.
• Fewer costly errors
  Standardized processes mean compliance slip-ups and procedural mistakes become a rarity.
• Centralized knowledge
  No more hunting through disparate docs—answers are a click away in a robust search-driven knowledge base.
• Scalable processes
  Whether you’re five strong or 500, Trainual’s systems grow with you, ensuring consistency at every stage.
• Accountability baked in
  E-signatures and progress tracking keep stakeholders responsible for completing training and acknowledging updates.

Customer Support

Trainual’s support team is renowned for its responsiveness and expertise. Whether you have a quick setup question or need advanced configuration assistance, you’ll find help via live chat, email, or in-app messaging. Response times typically fall within a few hours during business days, ensuring minimal downtime.

For Pro plans and above, you gain access to a dedicated Customer Success Manager who proactively helps with onboarding, content strategy, and best practices. Premium and Enterprise customers also benefit from priority support channels, including scheduled call assistance and quarterly reviews.

External Reviews and Ratings

On G2, Trainual holds an impressive 4.7-star average across more than 300 reviews. Users praise its ease of use, robust template library, and AI-driven documentation features. Capterra reviewers highlight the game-changing clarity it brings to complex operations. Positive feedback often notes:

• Intuitive UI that reduces the learning curve.
• Inclusive feature set for small teams and enterprises alike.
• Rapid customer support turnaround and proactive success management.

That said, some users have mentioned a desire for deeper analytics on content engagement and more extensive off-the-shelf industry templates. Trainual’s roadmap indicates that advanced analytics modules and sector-specific template packs are slated for upcoming releases, so these gaps should close soon.

Educational Resources and Community

Trainual isn’t just software, it’s a movement toward operational excellence. To support users, they offer:

• A comprehensive blog covering best practices, case studies, and onboarding strategies.
• Video tutorials and webinars that walk you through platform features and real-world implementations.
• An active user community in dedicated Slack channels and private Facebook groups to share tips and success stories.
• Well-documented API guides and developer forums for custom integrations.

Conclusion

By now, it’s clear that Trainual brings everything you need to standardize, document, and scale your business processes in one unified space. With AI-assisted drafting, a rock-solid knowledge base, and robust compliance tools, it eliminates the guesswork that often derails growth.

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