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What Is Freshcaller?

Freshcaller is a cloud-hosted contact center platform designed to help businesses manage high-quality voice interactions effortlessly. At its core, Freshcaller lets you handle inbound and outbound calls, route them intelligently, and convert them into support tickets—all from within the Freshdesk environment. Use cases include:

• Customer support hotlines with FIFO or skills-based routing
• Sales teams making large volumes of outbound follow-up calls
• Remote or hybrid workforces needing real-time collaboration
• Global teams requiring local or toll-free numbers in multiple countries

Features

Freshcaller packs a suite of features that streamline every aspect of voice support. Below are its standout capabilities, each helping teams elevate customer conversations.

Intuitive Inbound Call Routing

Never let a call go to the wrong person. Freshcaller lets you build advanced inbound routing rules in just a few clicks.

• Skills-based routing: Match callers to agents with the right expertise.
• Priority queues: Ensure VIP customers or urgent issues jump the line.
• Time-based rules: Send calls to different teams based on business hours or holidays.

AI-Powered Voice Bots and IVR

Cut down wait times and repetitive queries with automated voice assistants.

• Speech-enabled IVR: Let callers speak their choices naturally.
• Freddy AI voice bots: Handle FAQs, direct callers to articles, or collect customer data before handing off to an agent.
• Queue callbacks: Offer “virtual hold” so customers get a callback instead of waiting on the line.

Unified Ticket Conversion

Transform a live call into a support ticket instantly. This feature simplifies handoffs between phone and digital channels.

• One-click ticket creation: Capture call context and customer details automatically.
• Seamless Freshdesk integration: Agents see a unified customer record across email, chat, and voice.

Comprehensive Call Analytics

Track every metric you need to optimize performance—from wait times to agent availability.

• Real-time dashboards: Monitor service levels and call volumes as they happen.
• Post-call transcripts: Read against audio recordings to uncover gaps in training.
• Advanced reports: Drill into abandoned calls, agent performance, and quality scores.

Global Number Management

Support an international customer base with numbers in over 90 countries.

• Buy local or toll-free numbers instantly, with no carrier negotiations.
• Bring Your Own Carrier (BYOC): Keep existing numbers and carrier relationships.
• Number porting: Move numbers from other providers directly into Freshcaller.

Scalable Cloud Architecture

Whether you have 5 agents or 500, Freshcaller adapts to your growth.

• No hardware setup or maintenance.
• Add or remove seats in minutes.
• 24/7 SaaS reliability with enterprise-grade security.

Desktop and Mobile Apps

Keep agents connected on the go or at their desks.

• Native desktop notifications for incoming calls.
• Mobile app for iOS and Android—support callers from anywhere.
• Call notes and tagging to keep context even when calls happen offsite.

Pricing

Freshcaller’s pricing structure scales with your needs, offering a free tier for small teams and multiple paid plans for increasing functionality. Here’s a breakdown:

• Free (US$0/agent/mo + pay-per-minute): Great for exploring basic voice operations. Includes local and toll-free number purchase, call notes, call metrics, and more.
• Growth (US$18/agent/mo + pay-per-minute): Ideal for fast-growing teams needing call queues, call recording, voicemail, and standard reporting.
• Pro (US$47/agent/mo + pay-per-minute): Perfect for high-performance support centers requiring advanced routing, call barging, holiday routing, and enriched analytics.
• Enterprise (US$83/agent/mo + pay-per-minute): Best for large organizations with mission-critical needs—speech-enabled IVR, service level monitoring, abandoned call metrics, and more.

Ready to compare features side-by-side or sign up? Visit Freshcaller for full details and secure that **20% OFF Freshcaller Annual Plans Today**.

Benefits to the User (Value for Money)

Freshcaller delivers clear advantages that justify every dollar invested:

• Lower Operational Costs
  Switch from traditional PBX or on-prem systems to a pay-as-you-go cloud model, cutting hardware and maintenance expenses.
• Enhanced Agent Productivity
  Automated call routing and AI voice bots free agents from routine tasks so they focus on complex issues.
• Improved Customer Satisfaction
  Faster answer times and intelligent routing mean happier callers and higher Net Promoter Scores.
• Scalability Without Hassle
  Easily add new agents, numbers, or regions—no IT ticket required.
• Unified Communications
  Seamlessly convert calls into tickets and continue conversations across chat, email, and social channels.

Customer Support

I’ve found Freshcaller’s support team to be impressively responsive. Whether opening a ticket through Freshdesk’s unified portal or sending an email directly, responses typically arrive within an hour. For urgent needs, the in-app live chat allows quick back-and-forth so you’re never waiting days for answers.

Besides email and chat, Freshcaller offers phone support on higher-tier plans, ensuring mission-critical issues get direct attention. Their online help center is rich with step-by-step guides, video tutorials, and FAQs. For larger teams, a dedicated customer success manager is available to assist with onboarding and periodic account reviews.

External Reviews and Ratings

Across review platforms like G2 and Capterra, Freshcaller consistently earns high marks. Users praise its intuitive setup—many report having a fully operational contact center in under two hours. The voice quality and minimal call drop rates also receive frequent commendations.

Some criticisms center on occasional latency spikes during peak call volumes and a learning curve for advanced customizations. Freshworks addresses this by rolling out performance optimizations regularly and expanding their collection of template flows in the Freshcaller Marketplace to simplify complex setups.

Educational Resources and Community

Freshcaller users benefit from Freshworks’ extensive resource ecosystem. The official Freshworks blog publishes deep dives into call center best practices, VoIP trends, and AI in customer support. Their YouTube channel offers video walkthroughs on topics like setting up speech-enabled IVR or interpreting call analytics.

For peer support, the Freshworks Community Forum is active with user-generated tips, custom script examples, and troubleshooting discussions. There are also local user groups and virtual meetups where you can exchange insights with other Freshcaller administrators. Comprehensive API docs and SDKs help developers integrate Freshcaller with other tools, while an open Marketplace features pre-built apps for CRM, helpdesk, and collaboration platforms.

Conclusion

When it comes to scaling voice support without breaking the bank, Freshcaller stands out with its intuitive interface, advanced AI-driven tools, and global reach. The blend of reliable call quality, real-time analytics, and seamless Freshdesk integration makes it a top pick for businesses of all sizes.

If you’re ready to transform your contact center and lock in an exceptional discount, head over to Freshcaller now. Don’t miss out—Get 20% OFF Freshcaller Annual Plans Today.