Gathering honest customer feedback is essential for any ecommerce brand looking to improve satisfaction and loyalty. A well-designed nps survey cuts through guesswork and delivers actionable insights. With Stamped’s integrated Net Promoter Score tools, you can launch, analyze, and act on NPS campaigns—without writing a single line of code.

Why an nps survey Matters

The Net Promoter Score (NPS) gauges customer loyalty by asking one simple question: “How likely are you to recommend our brand to a friend or colleague?” Responses fall into three categories:

• Promoters (9–10): Loyal enthusiasts who fuel growth through word-of-mouth.
• Passives (7–8): Satisfied but unenthusiastic customers at risk of switching.
• Detractors (0–6): Unhappy customers who can damage your brand through negative feedback.

Subtract the percentage of Detractors from the percentage of Promoters to calculate your score. A high NPS correlates strongly with steady revenue growth and brand advocacy.

Best Practices for Running a Winning nps survey

1. Timing is everything. Send surveys right after a purchase, support interaction, or product launch to capture fresh impressions.
2. Keep it short. One rating question plus an optional open-ended follow-up delivers the richest insights with minimal friction.
3. Segment your audience. Tailor questions for VIP customers versus first-timers to uncover unique pain points and opportunities.
4. Automate reminders. A single polite nudge can boost response rates by up to 30%.
5. Close the loop quickly. Personally reach out to detractors to resolve issues and turn feedback into improvements.

How Stamped Simplifies Your NPS Workflow

Stamped’s all-in-one Reviews and Loyalty platform makes creating, distributing, and analyzing your nps survey effortless. Here’s how:

• Built-in Templates: Choose from proven NPS email and on-site survey designs that blend seamlessly with your brand.
• Custom Triggers: Automate survey delivery based on order status, subscription renewal, or support ticket closure.
• Real-Time Analytics: Track your score and trends on intuitive dashboards—segment by product, region, or VIP tier.
• Smart Integrations: Sync with Shopify, Klaviyo, Mailchimp, and more to unify feedback with marketing and support workflows.
• Actionable Alerts: Receive Slack or email notifications when a detractor responds, so you can jump in and save the relationship.

Get Started with Stamped for Free Today and see how fast you can optimize customer loyalty with data-driven NPS campaigns.

Maximise Insights with Visual User Generated Content

Beyond numeric scores, Stamped lets you enrich feedback with customer photos and videos. Imagine a promoter uploading an Instagram-worthy photo alongside their glowing testimonial—then automatically showcasing it on your product pages. Visual context empowers new shoppers and amplifies word-of-mouth.

Reward Feedback with Loyalty and Referrals

Tap into Stamped’s Loyalty features to thank survey participants with points, VIP upgrades, or exclusive discounts. Turn passive respondents into brand advocates by granting referral rewards when they share your store with friends. A seamless loop of feedback and rewards drives engagement and loyalty in one fell swoop.

Analyze Trends, Uncover Opportunities

Stamped’s Smart Data engine transforms raw NPS numbers into strategic recommendations:

• Identify product-specific issues: Compare NPS by SKU to pinpoint items that need quality improvements.
• Monitor seasonal shifts: Drill down into monthly trends to anticipate busy-period bottlenecks.
• Benchmark against industry standards: See how your score stacks up against peers in your niche.

Take Action and Close the Loop

An NPS survey is only as powerful as the actions it inspires. With Stamped, you can:

• Automate follow-up emails thanking promoters and gathering testimonials.
• Enrich your product roadmap by feeding detractor feedback directly to your development team.
• Integrate support ticket creation when a critical low-score arises.

By closing the feedback loop, you demonstrate real commitment to customer success—and watch your NPS climb even higher.

Get Started with Stamped for Free Today and start turning every interaction into a growth opportunity with a winning NPS survey.