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What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer-experience (CX) and feedback platform designed to help businesses capture, analyze, and act on customer opinions across every touchpoint. Whether you’re collecting NPS, CSAT, or CES metrics, or running field and offline surveys, Zonka Feedback brings all responses into a unified dashboard. It’s ideal for customer service teams, product managers, healthcare providers, front-line employees, and marketers who want to turn raw feedback into real improvements.

Features

Zonka Feedback packs a comprehensive set of features that streamline every step of feedback collection and analysis. Here’s an in-depth look at the core capabilities:

Survey Builder with AI Assistance

Create stunning, branded surveys in minutes with Zonka’s intuitive drag-and-drop builder and AI templates.

• Pre-built templates for NPS, CSAT, CES, product feedback, and more.
• AI-powered question suggestions that adapt to your goals.
• Multi-language support and conditional logic to personalize each respondent’s journey.

Multi-Channel Feedback Collection

Reach your audience where they engage—email, SMS, web widgets, in-app, kiosks, and offline.

• Email and SMS surveys with customizable sender profiles and scheduling.
• Embedded web widgets and pop-ups for website feedback.
• On-premises kiosks and mobile forms for offline & field data capture.

AI Analytics and Sentiment Detection

Decode customer sentiment and extract key themes automatically.

• Sentiment analysis tags positive, neutral, and negative feedback.
• Themes & entities detection highlights recurring topics.
• Urgency and intent routing to prioritize high-impact responses.

Workflow Designer & CX Automation

Automate survey triggers and follow-up actions to close the feedback loop swiftly.

• Trigger surveys based on events in Salesforce, HubSpot, Zendesk, and more.
• Auto-assign follow-up tasks and alerts for dissatisfied customers.
• Set up conditional workflows to escalate critical feedback immediately.

Advanced Reporting & Dashboards

Access real-time, customizable reports to track your CX metrics and spot trends.

• Location-based and agent-based filtering for granular insights.
• Interactive dashboards with word clouds and driver analysis.
• Scheduled email reports to keep stakeholders informed without manual effort.

Collaborative Response Inbox & Case Management

Manage customer interactions, assign tickets, and collaborate in a single inbox.

• Centralized inbox for all feedback channels and manual responses.
• Internal notes, tasks, and @mentions to streamline team coordination.
• Automated case creation for high-priority issues.

Seamless Integrations

Connect with over 20 native integrations and 1,000+ apps via Zapier.

• CRM & helpdesk: Salesforce, MS Dynamics, Zendesk, Intercom, HubSpot.
• Marketing & automation: Mailchimp, ActiveCampaign, Marketo.
• Custom workflows: APIs and webhooks for tailored data exchanges.

Developer API & White-Label Support

Extend Zonka Feedback’s capabilities with robust APIs, SDKs, and white-label options.

• In-app SDKs for mobile and web survey deployment.
• Custom domain, email, and SSO for enterprise branding.
• Full API documentation for building bespoke integrations.

Pricing

Zonka Feedback offers flexible plans to fit startups, growing businesses, and large enterprises. Below is a quick breakdown:

• Free Plan—\$0/month: Up to 50 responses, 1 user, 3 active surveys. Ideal for testing basic CX metrics like NPS, CSAT, and CES.
• Starter—\$79/month: 250 responses, 3 users, multi-channel collection, AI sentiments, workflow automation, and 20+ integrations. Great for small teams ready to scale.
• Growth—\$299/month: 1,000 responses, 5 users, in-app SDK, white-label domain, advanced AI, and extended automation. Perfect for mid-market companies focusing on deep insights.
• Enterprise—Custom Pricing: Unlimited responses, custom users, SSO, advanced AI, HIPAA compliance, dedicated success manager. Tailored for large organizations with specialized requirements.

Ready to save? Head over to Zonka Feedback now and claim your Get 33% OFF Zonka Feedback’s Annual Plans Today. This discount applies automatically at checkout when you choose an annual subscription.

Benefits to the User (Value for Money)

Investing in Zonka Feedback delivers tangible returns across every aspect of customer experience. Here’s why it’s worth every penny:

• Deep Customer Insights: AI-driven sentiment and theme analysis turn thousands of responses into clear action items, saving hours of manual work.
• Faster Feedback Cycles: Automated survey triggers and workflows ensure you collect and act on customer input in real time, reducing resolution times by up to 50%.
• Higher Engagement Rates: Multi-channel distribution—email, SMS, in-app, and kiosks—increases response rates by reaching customers on their preferred platforms.
• Scalable Across Teams: Whether you’re a one-person operation or a global enterprise, Zonka Feedback’s flexible plans and user roles grow with you.
• Reduced Churn & Boosted Loyalty: Quickly identify unhappy customers, close the loop, and turn detractors into promoters, which can uplift your NPS by 10–15 points.
• Streamlined Reporting: Pre-configured dashboards and scheduled reports free up your analytics team to focus on strategy rather than data wrangling.
• Seamless Integrations: Sync feedback data with CRMs, help desks, and marketing tools to build a unified customer-data ecosystem—no extra middleware required.
• Cost-Effective Pricing: With 33% off annual plans, your per-response cost drops significantly, delivering enterprise-grade CX tools at SMB prices.

Customer Support

Zonka Feedback offers world-class support to ensure you get the most out of your investment. Whether you hit a technical snag or need best-practice advice, their team is available via email and live chat to guide you through setup, integration, and optimization. Response times are rapid—typically under an hour for critical issues—and you’ll always get a knowledgeable agent who understands your CX goals.

For Enterprise clients, dedicated phone support and a named Customer Success Manager provide personalized onboarding and ongoing strategy sessions. Comprehensive documentation, tutorial videos, and an active community forum complement direct support channels, ensuring no question goes unanswered.

External Reviews and Ratings

Zonka Feedback consistently earns top marks on leading review platforms. On G2, it holds a 4.7-star average across over 200 reviews, praised for its ease of use and powerful automation features. Capterra users applaud the responsive support team and robust reporting tools, awarding it 4.8 stars. Trustpilot feedback highlights the simplicity of the survey builder and the accuracy of AI sentiment analysis.

That said, some users mention a learning curve when configuring advanced workflows and custom integrations. Zonka’s product team has addressed this by rolling out step-by-step tutorial videos and improving the in-app help center. In the latest release, they added more pre-built workflow templates to get teams up and running faster.

Educational Resources and Community

Zonka Feedback provides a wealth of educational materials to help users succeed:

• Official Blog: Regular articles on CX trends, survey best practices, and AI analytics tips.
• Video Tutorials: Short how-to videos covering everything from basic survey creation to advanced workflow automation.
• Knowledge Base: Comprehensive step-by-step guides, FAQs, and API documentation.
• User Community: An active forum where customers share templates, integration tips, and real-world success stories.
• Webinars & Live Events: Interactive sessions led by CX experts on topics like reducing churn and building customer loyalty.

Conclusion

After exploring the powerful suite of tools in Zonka Feedback, from AI-driven analytics and customizable workflows to multi-channel survey distribution, it’s clear this platform offers exceptional value. The added perk of a Get 33% OFF Zonka Feedback’s Annual Plans Today makes it a no-brainer for businesses looking to elevate their CX strategy without breaking the bank.

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