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What Is Gorgias?

Gorgias is the leading Conversational AI platform designed specifically for ecommerce brands. Its primary mission is to unify customer support and sales interactions—across email, live chat, social media, SMS, and more—into a single helpdesk environment. By tapping directly into your Shopify store, Gorgias arms your team (and its AI Agent) with real-time order data, customer history, product availability, and promotional details, ensuring every conversation is both personalized and efficient.

Use cases for Gorgias include:

• Automating up to 60% of common support inquiries with a fully managed AI Agent.
• Providing tailored product recommendations and dynamic discount codes within chat conversations.
• Editing orders, issuing refunds, and updating subscriptions right from the helpdesk interface.
• Running proactive chat campaigns to reduce cart abandonment and re-engage shoppers.

Features

Gorgias packs a robust suite of features that empower ecommerce teams to boost sales and streamline support. Below, I break down the most impactful capabilities.

Omnichannel Helpdesk

Gorgias centralizes all customer interactions—email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and voice—into one unified dashboard.

– Free unlimited integrations with major social and messaging channels
– Unified ticketing system ensures no conversation slips through the cracks
– Customizable views, rules, and macros to route tickets to the right agents

AI Agent Automation

The Gorgias AI Agent leverages natural language processing to resolve common customer requests without human intervention.

– Automates up to 60% of support tickets, reducing operational costs
– Answers pre- and post-sales FAQs with brand-aligned tone
– Edits orders, processes refunds, and handles returns seamlessly
– Generates personalized product recommendations and dynamic discounts

Shopify Integration

As a native Shopify partner, Gorgias pulls in shopper history, product details, inventory levels, and order status right into the chat window.

– Real-time access to SKU availability and variant information
– One-click product link sharing to speed up the buying process
– Direct order edits, subscription management, and refunds from within tickets

Proactive Chat Campaigns

Engage potential customers before they bounce with personalized, automated outreach.

– Targeted pop-ups based on cart value, browsing behavior, or referral source
– Dynamic messaging templates for upsell and cross-sell opportunities
– Reduction in bounce rates by up to 37% through timely offers

Advanced Reporting & Insights

Gorgias provides in-depth analytics on support performance, ticket volume, agent efficiency, and revenue impact.

– Live monitoring dashboard for real-time visibility into conversations
– Custom reports on resolution times, CSAT scores, and AI automation rates
– ROI tracking to measure the direct revenue uplift from chat sales

Pricing

Gorgias offers tiered plans that scale with your ticket volume and feature needs—so you only pay for what you use, not for extra headcount.

• Basic (300 tickets/mo; from $10/mo)
• Ideal for small stores testing AI support
• Includes core helpdesk, unlimited integrations, and basic reporting
• Pro (2,000 tickets/mo; from $50/mo)
• Best for growing businesses needing AI automation
• AI Agent at $1 per resolved conversation, macros, advanced rules
• Advanced (5,000 tickets/mo; from $300/mo)
• For high-volume merchants prioritizing customer experience
• Includes all Pro features plus phone support, SLA management
• Enterprise (Custom volume; from $750/mo)
• Tailored for large enterprises with dedicated CSMs
• Custom integrations, priority support, on-boarding services

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Benefits to the User (Value for Money)

When you factor in automation, increased conversions, and time savings, Gorgias delivers outstanding value:

• Reduced Operational Costs: Automate up to 60% of routine tickets—freeing your team to tackle high-value tasks.
• Increased Average Order Value: AI-powered product recommendations can boost cart size by making relevant suggestions in real time.
• Faster Resolution Times: Centralized helpdesk and AI assistance cut resolution times dramatically, leading to happier customers.
• Higher Conversion Rates: Proactive chat campaigns and dynamic discounts can increase conversion by up to 2.5×.
• Scalable Pricing: Starting at just $10/month, Gorgias grows with your business—you never pay for unused capacity.
• Seamless Shopify Sync: Direct integration saves time and ensures no data silos between sales and support.
• Improved Agent Productivity: Built-in macros, rules, and AI lessen manual tasks, so agents can handle more tickets per hour.
• Rich Analytics: Data-driven insights help you optimize support workflows and calculate true ROI on chat and email interactions.

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Customer Support

Gorgias prides itself on offering responsive, dedicated assistance to its customers. Whether you run into technical questions during setup or need strategic guidance on optimizing your chat campaigns, the support team is on standby via email and live chat. Many users report initial responses within minutes, ensuring you never feel stuck during critical business hours.

Beyond the digital channels, Gorgias also offers optional phone support for higher-tier plans, alongside priority escalation for enterprise clients. The combination of self-service resources, fast email replies, real-time chat, and direct calls means you always have a help path that fits your urgency and preference.

External Reviews and Ratings

On review platforms like G2 and Capterra, Gorgias consistently scores above 4.5 out of 5 stars, with praise centered on its intuitive interface and powerful AI automation. Users highlight how quickly they saw reduction in ticket volume and uplifts in sales from chat recommendations.

Some constructive feedback points to a learning curve when configuring complex macros and rules, but Gorgias has since expanded its onboarding support and updated documentation to smooth out the process. Integration improvements have also addressed concerns around occasional API sync delays with Shopify.

Educational Resources and Community

Gorgias backs its platform with a rich library of learning materials:

• Official Blog: Regular posts on best practices, use-cases, and growth strategies for ecommerce support.
• Video Tutorials: Step-by-step guides on channel setup, AI Agent training, and campaign creation.
• Help Center Documentation: Comprehensive articles covering every feature, configuration option, and troubleshooting tip.
• User Community Forum: Connect with other merchants, share workflows, and get peer-to-peer advice.
• Webinars & Workshops: Live sessions hosted by product experts to deep dive into advanced topics.

Conclusion

To recap, Gorgias offers an all-in-one Conversational AI platform that brings together support and sales, directly syncing with your Shopify store to power personalized experiences at scale. With features like automated ticket resolution, proactive chat campaigns, and real-time store data access, you’ll drive down operating costs while lifting conversion rates—and you can start today with an exclusive Get 2 Months Free with Gorgias annual plans Today deal.

If you’re ready to transform how you interact with shoppers—boost revenue, delight customers, and reclaim your time—there’s never been a better moment. Click through to Gorgias and lock in your free two months on an annual plan now!