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If you stick around, I’ll share the incredible Get 2 Months Free with Gorgias annual plans Today promotion, explain how every feature works, and break down why this investment pays for itself many times over. Ready to uncover the details? Let’s dive in and see how this flash sale can revolutionize your store.

What Is Gorgias?

Gorgias is the Conversational AI platform built specifically for ecommerce merchants. It serves as a unified helpdesk that merges sales and support into one intuitive workspace. By leveraging advanced AI, Gorgias automates routine inquiries while equipping live agents with real-time shopper data—turning customer conversations into revenue-driving interactions.

Use cases for Gorgias include:

• Resolving common support questions with automated responses.
• Providing personalized product recommendations during chat.
• Editing orders and subscriptions directly from the helpdesk.
• Running targeted promotional chat campaigns to reduce bounce rates.

Features

Gorgias offers a robust set of features that cater to every stage of the customer journey—whether pre-sale curiosity or post-purchase support. Below I break down the core capabilities you’ll love.

Conversational AI with Sales and Support Skills

The heart of Gorgias is its AI Agent, designed to handle routine tasks and drive conversions:

• Automated resolution of up to 60% of support inquiries—saving time and operational costs.
• Brand-aligned response tones that keep your messaging consistent.
• Dynamic discount generation to sweeten deals on the fly.
• Product recommendations based on real-time shopper history.

A Natural Extension of Your Shopify Store

Gorgias tightens the integration with your ecommerce engine—Shopify—to ensure agents have all the information at their fingertips:

• View inventory levels and past shopper behavior without switching tabs.
• Edit orders, process refunds, and adjust subscriptions right from the dashboard.
• Launch flash promotions and upsell campaigns during live chat sessions.

All Your Tech in One Platform

Stop toggling between apps and spreadsheets. Gorgias brings together every channel and integration you need:

• Omnichannel support including Email, Live Chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice.
• Over 150+ integrations like Klaviyo, Recharge, Loop Returns, Yotpo for seamless data sharing.
• Built-in reporting and live monitoring to track support performance in real time.

Proactive Engagement with Gorgias Marketing Suite

Don’t wait for shoppers to come to you—reach out first:

• Trigger chat campaigns that cut bounce rates by up to 37%.
• Offer personalized shopping assistance at scale to lift conversions by 2.5×.
• Set up automated follow-ups and cart abandonment campaigns.

Pricing

Gorgias’ pricing is designed to scale with your growth—not your headcount. Below is a detailed breakdown of each plan so you can choose the best fit.

Basic Plan

• Price: from $10/mo
• Ideal for small stores and startups handling up to 300 tickets/month.
• Includes: Helpdesk with 50 tickets, $0.40 overage per extra ticket.
• Support & ticket management: unlimited articles, macros, rules, routing features.
• Omnichannel: Email, Live Chat integration; other channels via add-ons.

Pro Plan

• Price: from $50/mo
• Handles up to 2,000 tickets/month—perfect for growing stores.
• Everything in Basic plus priority support and advanced reporting.
• Omnichannel support covers social media channels and voice add-ons.

Advanced Plan

• Price: from $300/mo
• Up to 5,000 tickets/month, suited for mid-sized ecommerce brands.
• Advanced workflow automation, SLA management, and custom integrations.
• Includes Gorgias Marketing Suite for proactive chat campaigns.

Enterprise Plan

• Price: from $750/mo
• Custom volume and dedicated support for high-volume merchants.
• Includes all Advanced features plus a dedicated success manager.
• Custom SLAs, security reviews, and enterprise-grade APIs.

AI Agent Add-On

• Price: $1.00 per fully resolved conversation.
• Only pay for fully automated interactions—no hidden fees.
• Supports editing orders, providing recommendations, handling refunds.

Benefits to the User (Value for Money)

Choosing Gorgias delivers measurable ROI. Here’s how you get outstanding value:

• Significant time savings
  By automating up to 60% of inquiries, I can redeploy my support team to higher-value tasks, slashing costs.
• Increased conversions
  Personalized recommendations and proactive chat boost add-to-cart rates—my revenue climbs even when I’m offline.
• Unified platform
  No more juggling multiple tools—customer history, order edits, and ticket rules live under one roof.
• Scalable pricing
  Plans start at $10/mo, so small merchants benefit just as much as enterprise brands without overpaying.
• Enhanced customer satisfaction
  Faster response times and consistent brand voice improve NPS scores and drive repeat business.
• Proactive engagement
  Marketing Suite’s chat campaigns help reduce bounce rates by 37%, leading to more qualified leads.
• Data-driven insights
  Reporting dashboards uncover performance bottlenecks, enabling continuous optimization.
• Future-proof support
  As AI capabilities evolve, Gorgias keeps me ahead of industry trends without extra development effort.

Ready to elevate your customer support and sales? Visit Gorgias and claim your two free months now!

Customer Support

Gorgias prides itself on responsive, knowledgeable customer support available through multiple channels. Whether I have a quick question about setting up macros or need guidance on integrating a new channel, their team is there via email or live chat. Response times are typically under an hour for most plans, ensuring I never hit a roadblock for long.

For complex issues, Gorgias offers phone support and priority handling on the Pro plan and above. They also assign enterprise customers a dedicated success manager to guide strategy, review performance metrics, and help tailor advanced workflows. Overall, the support experience feels personal and proactive.

External Reviews and Ratings

Gorgias consistently earns high marks on review platforms. On G2, it holds an average rating of 4.6/5 from over 400 reviews, with users applauding its ease of use, seamless Shopify integration, and AI automation capabilities. Capterra reviewers highlight dramatic improvements in ticket response times and overall customer satisfaction.

Some merchants note a learning curve when configuring advanced rules and macros. A handful of reviews mention occasional latency during peak traffic. However, Gorgias actively updates its infrastructure and publishes changelogs to address performance concerns. They also provide detailed setup guides and community forums where power users share tips and workarounds.

Educational Resources and Community

Gorgias offers a wealth of educational content to help users maximize the platform. Their official blog covers best practices, case studies, and product updates. Video tutorials and webinars walk through everything from initial setup to advanced workflow automation. Comprehensive documentation sits in a searchable knowledge base for quick answers.

Beyond official materials, an active user community thrives on platforms like Slack and Facebook Groups. Merchants exchange strategies on leveraging AI Agent, creating custom macros, and running high-impact chat campaigns. Regular community meetups and AMA sessions with product experts ensure users stay informed and inspired.

Conclusion

After exploring its powerful AI features, seamless Shopify integration, and scalable pricing, I’m convinced that Gorgias is the ultimate conversational AI solution for ecommerce. Whether you’re a fledgling store or a booming enterprise, the platform adapts to your needs and grows alongside you.

Don’t miss out on this limited-time flash sale—Get 2 Months Free with Gorgias annual plans Today and experience unparalleled support efficiency and sales uplift. Ready to transform your customer interactions? Get Started with Gorgias Today.