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Stick around—I’ll show you exactly how this saving works, break down every feature and pricing tier, and share real user insights so you can decide with total confidence. By the time you’re done reading, you’ll know why Gorgias is one of the fastest-growing Conversational AI platforms and why right now is the perfect time to grab this limited-time promo.

What Is Gorgias?

Gorgias is the Conversational AI platform built specifically for ecommerce. It unifies sales and support into a single AI-driven helpdesk, enabling brands to have personalized, on-brand conversations that not only resolve up to 60% of support inquiries automatically but also boost conversions by 2.5× through tailored product recommendations.

Use cases include:

• Automating routine customer questions (order status, returns, FAQs)
• Guiding shoppers with personalized upsell and cross-sell pitches
• Managing multichannel communication (email, live chat, social media)
• Centralizing order edits, refunds, and promotions without hopping between apps

Features

Gorgias packs a robust set of capabilities designed to streamline support operations and accelerate sales. Below, I dive into each major feature and explain how it delivers real-world value.

Conversational AI with Sales & Support Skills

At its heart, Gorgias’s AI Agent delivers brand-aligned messaging across every channel. It not only answers typical pre- and post-sales FAQs but also upsells, cross-sells, and provides customized recommendations in real time.

• Automated resolutions: Handles up to 60% of support tickets end-to-end without human intervention.
• Dynamic discounts: Generates and applies promo codes mid-chat to prevent cart abandonment.
• Personalized tone: Adjusts voice to match your brand guidelines for consistent customer experiences.

Deep Shopify Integration

Gorgias becomes a true extension of your Shopify back end. With a few clicks, agents and AI alike can view inventory levels, order histories, and customer data without ever leaving the helpdesk.

• Edit orders and subscriptions on the fly.
• Share product links or bundle recommendations based on real-time inventory.
• Process refunds and exchanges seamlessly.

All-In-One Tech Stack Consolidation

Tired of toggling between a half dozen apps? Gorgias brings every channel and app into one unified workspace.

• Email, live chat, Facebook, Instagram, TikTok, WhatsApp, SMS, and Voice support with add-ons.
• 150+ integrations including Klaviyo, Recharge, Loop Returns, and Yotpo.
• Live monitoring dashboard to track support performance metrics in real time.

Support Suite Automation

The Support Suite is engineered for scalability and efficiency, automating repetitive tasks and freeing agents to focus on complex issues.

• Macros, rules, and views to streamline ticket routing.
• Automatic tagging and classification for faster response times.
• Customer satisfaction surveys to gather feedback and continuously optimize workflows.

Marketing Suite Proactive Engagement

With Gorgias Marketing Suite, you can launch proactive chat campaigns that reduce bounce rates by up to 37% and drive conversions through personalized outreach.

• Trigger chat invitations based on shopper behavior or cart value.
• Templates for seasonal promotions or loyalty rewards.
• Performance analytics to refine campaigns and maximize ROI.

Pricing

Gorgias offers flexible plans that scale with your growth—not your headcount. Whether you’re a startup managing hundreds of tickets per month or an enterprise handling thousands, there’s a tier for you. Remember, with this Get 2 Months Free with Gorgias annual plans Today exclusive deal, your first year will include two months on us.

• Basic (300 tickets/month) – Starting at $10/mo
  • Ideal for new stores processing low volume
  • Includes Helpdesk tool with unlimited articles, macros, and basic reporting
• Pro (2,000 tickets/month) – Starting at $50/mo
  • Perfect for growing brands needing more automation
  • Access to AI Agent for auto-resolving FAQs, returns, and order edits
• Advanced (5,000 tickets/month) – Starting at $300/mo
  • Great for scaling operations with high ticket volumes
  • Includes all support channels and pro marketing campaigns
• Enterprise (Custom volume) – Starting at $750/mo
  • Bespoke solutions with dedicated account management
  • Advanced reporting, SLAs, and priority support

Benefits to the User (Value for Money)

• Automate 60% of inquiries
  Free up your team to focus on high-value tasks. Lower operational costs and faster response times drive customer loyalty.
• Boost conversions by up to 2.5×
  Real-time product recommendations and dynamic discounts increase average order value and reduce cart abandonment rates.
• Centralize your tech stack
  Eliminate extra subscription fees and friction by managing all channels and integrations from one platform.
• Scalable pricing
  Plans start at just $10/month and grow with you—plus, with this exclusive promo, you’ll enjoy two free months on annual billing.
• Data-driven insights
  Monitor live performance metrics and customer feedback to continuously refine your support and marketing strategies.

Customer Support

Gorgias backs its product with responsive, knowledgeable assistance. Their customer success team is available via email, live chat, and phone to help with onboarding, custom setups, and troubleshooting. Many users report initial response times under an hour, even during peak periods.

Beyond reactive support, Gorgias offers dedicated resources such as implementation guides and strategic reviews for Pro and above subscriptions. Whether you need help configuring AI Agent workflows or integrating third-party apps, they’ve got your back every step of the way.

External Reviews and Ratings

On G2, Gorgias holds an average rating of 4.6 out of 5 from over 500 reviews. Users praise the intuitive interface, powerful automation capabilities, and tangible ROI—often reporting cost savings within the first month of adoption. Capterra highlights Gorgias’s strong integration ecosystem and excellent customer service.

Some customers note a learning curve in configuring advanced automations and occasional ticket misclassifications early on. However, Gorgias consistently updates its AI models and adds new macros/templates based on user feedback, demonstrating a commitment to continuous improvement.

Educational Resources and Community

Gorgias provides an extensive library of resources to help you get the most from the platform:

• Official blog with best practices on ecommerce support and AI automation
• Video tutorials and webinars on feature deep-dives
• Comprehensive documentation covering APIs, integrations, and workflows
• Active community forum where merchants share tips, hacks, and custom macros
• Dedicated customer support portal with live chat for quick answers

Conclusion

After exploring Gorgias’s cutting-edge Conversational AI, seamless Shopify integration, and scalable pricing, it’s clear why ambitious ecommerce brands are making the switch. With the current Get 2 Months Free with Gorgias annual plans Today deal, there’s never been a better moment to streamline your support, boost conversions, and consolidate your entire tech stack.

Ready to transform your customer experience and maximize revenue? Click here to Get Started with Gorgias Today and claim your two free months!