Rethinking Your help desk with AI Ticketing

Every customer interaction matters, and slow response times can damage your brand reputation. Traditional help desk systems struggle under high ticket volume, leaving agents buried in repetitive tasks. It’s time to reinvent your help desk with AI-driven ticketing that automates, streamlines, and organizes support—so your team focuses on solving customer issues, not juggling workflows.

Why Legacy Support Systems Hold You Back

Manual ticket triage, endless context-switching, and siloed collaboration tools create bottlenecks. Agents waste hours hunting for information, leading to frustrated customers and burned-out teams. With the right help desk solution, you can eliminate busywork, accelerate resolution times, and deliver personalized service at scale.

Introducing Freshdesk: Smart, Scalable Ticketing

Freshdesk harnesses built-in AI to power every aspect of your support operations. From automated ticket routing to AI bots that handle common queries, Freshdesk adapts to your business needs—whether you’re a small startup or a large enterprise. Agents get a unified workspace, customers get lightning-fast answers, and your help desk runs like a well-oiled machine.

Core Benefits of an AI-Driven help desk

• Faster Resolutions: AI-assisted ticket categorization and priority tagging ensure urgent issues get immediate attention.
• Reduced Ticket Volume: Self-service portals and AI bots answer routine questions, cutting down on repetitive tickets.
• Enhanced Collaboration: Shared workspaces let multiple agents work on tickets without duplication or missed steps.
• Data-Driven Insights: Custom dashboards and reports reveal support trends so you can optimize staffing and workflows.
• Scalable Automation: Automate repetitive admin tasks like SLA escalations, status updates, and follow-ups.

Key Features of Freshdesk

Freshdesk brings together everything your support team needs:

• Advanced Ticketing Management: Prioritize, categorize, and assign tickets automatically based on rules and workload.
• Unified Agent Workspace: Access customer history, internal notes, and collaboration tools in one view.
• AI-Powered Freddy Assistant: Draft responses, suggest knowledge-base articles, and detect sentiment in real time.
• Self-Service Knowledge Base: Empower customers to find answers on their own with a searchable library of articles.
• Multi-Channel Support: Manage email, chat, social media, and phone tickets from a single platform.
• Integrations: Connect with CRM, e-commerce, and productivity tools to streamline data flow.

Flexible Pricing Plans

Choose the plan that fits your team size and support goals:

• Growth – $18/agent/month: Essential ticketing, customer portal, and reporting for small teams.
• Pro – $59/agent/month: Custom portals, advanced routing, multilingual support, and in-depth analytics.
• Pro + AI Copilot – $94/agent/month: All Pro features plus the full Freddy AI Copilot bundle for next-level automation.
• Enterprise – $95/agent/month: Includes audit logs, skill-based routing, advanced security, and personalized onboarding.

Getting Started Is a Breeze

Freshdesk requires minimal training and intuitive setup. Customize workflows, roles, and portal designs to match your brand in minutes. With a cloud-based interface, you can onboard new agents quickly and scale support operations effortlessly.

Try It Free Today

Ready to revolutionize your help desk? Try Freshdesk Free for 14 days Today and experience smarter, faster, more efficient customer support powered by AI.