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What Is Helpwise?

Helpwise is a unified customer communication platform that combines email, calls, and SMS into one shared inbox. Designed for customer support, sales, and operations teams, it streamlines all voice and messaging channels so you never miss a beat with your contacts.

By logging every phone call and text message alongside emails, Helpwise ensures that your team has a complete interaction history for each customer. Whether you’re a two-person startup or a large enterprise, Helpwise’s intuitive dashboard and powerful integrations help you deliver faster, more personalized service.

Features

Helpwise packs a robust feature set tailored to collaborative teams and high-volume communication workflows. Here’s a breakdown of the core capabilities that make it stand out:

1. Click-to-Call and SMS from Your Shared Inbox

Initiating calls and texts directly from the Helpwise mailbox has never been easier.

• Call with one click: Simply click on the phone icon next to any number.
• Text without switching apps: Send SMS messages right from the conversation thread.
• Consistent history: All calls and texts automatically log as activities.

2. Activity and Note Tracking

Keep a detailed log of every customer interaction to maintain context and accountability.

• Daily activity feed: View all calls, texts, and notes in chronological order.
• Custom notes: Add context to each conversation—tag colleagues, set reminders.

3. Call Recordings and Voicemails

Every call is recorded and stored for later review, training, or compliance needs.

• Automatic storage: Recordings auto-save to your Helpwise account.
• Voicemail access: Listen to voicemails directly from the dashboard.

4. Contact Synchronization

Maintain a single source of truth for all your customer, lead, and company information.

• Real-time sync: Contacts update across your tech stack.
• CRM integrations: Seamless connectivity with CRMs like Salesforce, HubSpot, Pipedrive.

5. Missed Call and SMS Notifications

Never let a missed call or unread message slip through the cracks.

• Instant alerts: Notifications for missed calls and pending messages.
• Quick callbacks: One-click return calls or texts from the notification.

6. JustCall Integration

By pairing Helpwise with JustCall, you unlock advanced telephony capabilities.

• Click-to-dial and text: JustCall buttons appear right in Helpwise.
• Automated logging: All JustCall interactions auto-log in Helpwise as activities.

7. Cloud Phone System Setup

Get your own cloud-based phone infrastructure live in minutes.

• Instant phone numbers: Purchase or port numbers in 70+ countries.
• Flexible apps: Make and receive calls using web, desktop, or mobile apps.

8. Campaign Workflows & Analytics

Run targeted SMS and calling campaigns, then measure performance with detailed analytics.

• Automated workflows: Trigger messages based on customer actions.
• Campaign reporting: Monitor opens, responses, and call metrics in one dashboard.

Pricing

Helpwise offers straightforward plans to suit teams of all sizes. Here’s how the pricing breaks down:

Standard Plan

Ideal for small teams dipping their toes into omnichannel support.

• Price: $15 per user/month (billed monthly)
• Users: 2–10
• 3 Shared Inboxes
• 15 Saved Replies
• Email, Live Chat, Facebook support channels
• Standard Analytics and Integrations

Premium Plan

Perfect for growing teams that need advanced automation and multi-channel reach.

• Price: $29 per user/month (billed monthly)
• Users: Minimum 2
• 10 Shared Inboxes, Unlimited Saved Replies
• Chatbot, Calling, WhatsApp support
• Advanced Analytics, CSAT surveys, AI Assist & Summarize

Advanced Plan

Designed for large teams and enterprises seeking full-scale customization.

• Price: $49 per user/month (billed monthly)
• Users: Minimum 3
• 30 Shared Inboxes, SLA Rules, Unlimited Automations
• Free Chatbot & Calling, AI Auto-Prioritization
• Single Sign-On (SSO) and Priority Support

Ready to see the full pricing table and detailed features? Check out Helpwise for more.

Benefits to the User (Value for Money)

Investing in Helpwise—and grabbing this 29% OFF annual sale—delivers measurable value:

• Streamlined Workflow: Centralize calls, SMS, and email so your team wastes no time toggling between apps.
• Better Team Collaboration: Shared inboxes and activity logs ensure everyone’s on the same page.
• Improved Customer Experience: Call recordings and context notes let you personalize responses and resolve issues faster.
• Cost Savings: With the annual discount, you effectively pay less than $12 per user/month on the Standard plan.
• Scalability: Plans that grow with you—from 2 users to enterprise-scale deployments.
• Insightful Analytics: Data-driven decision making thanks to comprehensive reporting dashboards.

Customer Support

I’ve been particularly impressed by Helpwise’s support responsiveness. They offer 24/7 email and live chat support—ideal for teams operating in different time zones. Whenever I encountered a setup question or needed clarification on a feature, the Helpwise team responded promptly, usually within minutes on chat and within an hour by email.

In addition to direct support, Helpwise provides detailed knowledge base articles and onboarding guides. For customers on Premium or Advanced plans, phone support and a dedicated account manager are available to ensure smooth migrations and ongoing success.

External Reviews and Ratings

Helpwise consistently earns high marks on review platforms:

• G2: 4.6/5 stars – Users praise its ease of use and reliable call logging features.
• Capterra: 4.7/5 stars – Highlights include seamless integrations and responsive support.

On the flip side, a few users have mentioned occasional latency when handling extremely high call volumes. Helpwise is addressing these concerns through ongoing server optimizations and scaling of their infrastructure. Beta testers report noticeable performance improvements with each update.

Educational Resources and Community

Helpwise offers a wealth of learning materials to help you maximize the platform:

• Official Blog: Weekly articles covering best practices for shared inbox management, SMS campaigns, and more.
• Video Tutorials: Step-by-step walkthroughs on setup, integrations, and feature deep dives.
• Comprehensive Documentation: In-depth guides on API usage, webhooks, and custom workflows.
• User Community Forum: A vibrant space where Helpwise customers share tips, ask questions, and collaborate on solutions.

Conclusion

After exploring every corner of this powerful shared inbox and communication suite, it’s clear why Helpwise stands out for teams seeking efficiency and unified customer interactions. Between robust call/SMS logging, intuitive activity tracking, and seamless integrations, Helpwise equips you to deliver exceptional support and sales outreach.

Don’t miss out on the limited-time Get 29% OFF Helpwise Annual Plans Today deal—head over to Helpwise and lock in your savings right now. This is by far the best sale you’ll find all year, so take advantage of it before it’s gone!