Searching for the ultimate guide to create virtual phone number for your business? You’ve come to the right place. With Freshcaller, you can set up a professional, cloud-based contact line in minutes. Try Freshcaller Free for 14 days Today and experience uninterrupted, high-quality voice service that scales with your needs.

Managing customer calls across multiple offices or remote teams can be a challenge. You need reliable routing, analytics, and integrations without the fuss of traditional PBX systems. Freshcaller has powered thousands of businesses worldwide, earning recognition for its intuitive interface and advanced voice-AI capabilities. Let’s explore how you can create virtual phone number for your business and transform your customer experience.

What Is a Virtual Phone Number?

A virtual phone number is a telephone number that’s not tied to a physical phone line. Instead, it routes calls over the internet to any device you choose—desktop, mobile, or softphone. Whether you need local presence in another country or want flexible call management, a virtual number frees you from hardware limitations.

Benefits of Virtual Phone Numbers for Business

• Global Presence: Purchase local or toll-free numbers from over 90 countries to build trust with international customers.
• Cost Savings: Avoid expensive on-premise PBX installations and maintenance fees.
• Scalability: Add or remove numbers and agents in a few clicks as your team grows.
• Advanced Routing: Direct calls based on skills, priority, or schedule to ensure no customer is left waiting.
• Remote-Ready Workforce: Empower support and sales teams to collaborate in real time from anywhere.
• Data-Driven Insights: Monitor call metrics, record conversations, and use AI-powered bots to lighten agent workload.

Step-by-Step Guide to Create Virtual Phone Number

1. Choose Your Provider: Select a cloud-based contact center solution like Freshcaller that offers global number purchasing and minimal-fuss setup.
2. Sign Up and Select a Plan: Start with the Free plan or upgrade to Growth, Pro, or Enterprise depending on your call volume and feature needs.
3. Buy Your Number: Pick a local or toll-free number from the dashboard. Freshcaller supports numbers in 90+ countries.
4. Configure Inbound Routing: Use advanced rules to route calls by country, skill, or time of day. Set up IVR menus or voice bots for 24/7 self-service.
5. Invite Agents: Add team members, assign roles, and set individual business hours. Agents can log in from any device.
6. Integrate with CRM: Connect with your existing tools—Freshdesk, Salesforce, or custom apps via API—to view full customer context on each call.
7. Test Your Setup: Make test calls to verify quality, routing, and voicemail greetings. Adjust as needed before going live.

Why Choose Freshcaller to create virtual phone number

Freshcaller is a cloud-based contact center solution that’s part of the Freshdesk suite. From purchasing numbers in multiple countries to AI-enabled IVR, it delivers exceptional voice service with zero hardware. With Freshcaller you get no missed calls, lower wait times, and always-available support—all in an intuitive, scalable platform.

Try Freshcaller Free for 14 days Today and see how effortless conversations can elevate your customer care.

Key Features of Freshcaller for Virtual Numbers

Global Number Purchasing

Secure local and toll-free numbers in over 90 countries to establish regional presence without physical offices.

Advanced Inbound Routing

• Skill-based routing to the most qualified agent.
• Time-based and holiday routing to match your support calendar.
• Parallel and queue transfer to ensure fast, reliable connections.

AI-Powered Voice Bots and IVR

• Speech-enabled IVR menus reduce call transfers.
• Voice bots handle repetitive queries, freeing agents for complex issues.
• Post-call transcripts and lifecycle data for quality assurance.

Unified Call Control

• Click-to-call in Freshdesk, converting calls to tickets instantly.
• Call barging, monitoring, and whispering to coach agents live.
• Pause recording and opt-out features to meet compliance needs.

Real-Time Analytics and Reporting

• Live dashboards track SLAs, wait times, and abandoned call metrics.
• Agent availability reports highlight staffing gaps.
• Customizable reports to optimize performance.

Pricing and Plans

Freshcaller offers flexible pricing tiers to suit businesses of all sizes. Choose the plan that aligns with your requirements:

Free Plan

Ideal for getting started. Includes local/toll-free numbers, basic call queues, and call notes.

Growth Plan

Designed for fast-growing teams at $18/agent/month + pay per minute. Adds number porting, voicemail, and pre-built reports.

Pro Plan

Built for high-performance contact centers at $47/agent/month + pay per minute. Unlocks IVR, call barging, advanced metrics, and routing automation.

Enterprise Plan

Enterprise-grade support at $83/agent/month + pay per minute. Includes speech-enabled IVR, service-level monitoring, and abandoned call metrics.

Customer Success and Use Cases

Companies use Freshcaller to centralize support across regions, launch toll-free sales lines, and empower remote teams. One SaaS provider cut wait times by 40% by implementing parallel calling and AI bots. A retail chain expanded international sales with local numbers in five new markets—without opening physical stores.

Conclusion

Creating a virtual phone number for your business is easier than ever. With Freshcaller’s intuitive interface, powerful routing, and AI capabilities, you can deliver exceptional voice experiences in minutes. Ready to transform your support operations? Try Freshcaller Free for 14 days Today and start your seamless contact center journey now.