Searching for the ultimate guide to create virtual phone number for your business? You’ve come to the right place. With Freshcaller, you can set up a fully featured virtual phone system in hours—no hardware, no hassle. Start now by signing up for Freshcaller free for 14 days at https://go.thenerdynoob.com/freshcaller and experience enterprise-grade voice support.

Many businesses struggle with missed calls, complex PBX setups, and high telephony costs. I’ve seen companies waste weeks trying to port numbers, configure call flows, and train teams. Freshcaller, part of the Freshdesk family, has supported thousands of fast-growing brands worldwide with effortless conversations. Try Free for 14 days today and see how easy it is to create virtual phone number and deliver top-notch voice service.

What is Freshcaller?

Freshcaller is a cloud-based contact center solution designed to help businesses create virtual phone number and manage all inbound and outbound calls through an intuitive interface. It integrates voice AI, advanced routing, and real-time analytics to ensure no call goes unanswered and every conversation is tracked.

Freshcaller Overview

Founded as part of Freshdesk’s vision to simplify customer conversations, Freshcaller launched in 2017 to address the rising demand for virtual call centers. Its mission is to deliver seamless voice support with minimal setup time and maximum delight.

In the last five years, Freshcaller has grown to power contact centers in over 90 countries, won industry awards for usability, and processed millions of minutes per month. Its scalable architecture supports businesses of all sizes, from startups to enterprises.

Pros and Cons

Pro: Quick setup—get a virtual phone number and routing rules live in under an hour.

Pro: Global coverage—purchase local or toll-free numbers in over 90 countries.

Pro: Advanced AI—use speech-enabled IVR and voice bots to handle common queries.

Pro: Unified view—convert calls to tickets in Freshdesk with a single click.

Pro: Real-time analytics—access live dashboards for call volume, wait times, and agent performance.

Pro: Scalable plans—choose from Free, Growth, Pro, or Enterprise based on your needs.

Con: Free plan lacks inbound minutes, requiring pay-per-minute costs.

Con: Speech-enabled IVR is available only on the Enterprise plan.

Features

Freshcaller offers a robust feature set to help you efficiently create virtual phone number and manage every call scenario.

Global Number Purchasing

Purchase local and toll-free numbers from more than 90 countries instantly.

• Local presence to boost customer trust
• Toll-free numbers for high-value support lines
• Easy number porting for existing phone lines

Advanced Inbound Routing

Direct calls based on time, geography, skill, or IVR input to the right agent or team.

• Time-based schedules and holiday routing
• Skill-based routing for specialized queries
• Parallel calling to ring multiple agents simultaneously

Speech-Enabled IVR and Voice Bots

Leverage AI-powered voice bots to answer repetitive questions and collect caller information.

• Automated call deflection to self-service options
• Natural language understanding for smoother interactions
• Seamless escalation to live agents when needed

Call Recording and Transcription

Record calls automatically, pause recordings when required, and get post-call transcripts for quality audits.

• Compliance with call recording regulations
• Secure storage and easy playback
• Searchable transcripts for coaching and documentation

Real-Time Analytics and Dashboards

Monitor call volumes, SLAs, wait times, and agent availability on live dashboards.

• Customizable reports and alerts
• Agent performance and utilization metrics
• Abandoned call metrics and callback options

Seamless Freshdesk Integration

Make calls within Freshdesk, convert calls to tickets, and continue customer conversations across email, chat, or social channels.

• Unified messaging API and marketplace apps
• Contextual customer history for every interaction
• Automated ticket creation and routing

Scalable Remote Workforce Support

Enable agents to work from anywhere with browser-based softphones and role-based permissions.

• Monitor remote team performance in real time
• Virtual call barging, coaching, and whisper features
• Secure voice encryption and GDPR compliance

Freshcaller Pricing

Choose a plan that fits your business size and call volume. All paid plans include pay-per-minute usage charges.

Free

Price: $0 per agent/month + pay/min

Ideal for small teams testing virtual numbers.

• Buy local and toll-free numbers
• Custom greetings and call notes
• Basic call metrics and desktop notifications

Growth

Price: $18 per agent/month + pay/min

Designed for fast-growing businesses needing more advanced controls.

• Up to 2,000 free incoming minutes per month
• Wait queues, voicemail, and basic call queues
• Number porting and call recording

Pro

Price: $47 per agent/month + pay/min

Perfect for teams requiring high performance and automation.

• Up to 3,000 free incoming minutes per month
• Advanced call metrics, holiday routing, and call barging
• Speech-enabled IVR segments (core features)

Enterprise

Price: $83 per agent/month + pay/min

Enterprise-grade features and SLAs for large-scale operations.

• Up to 5,000 free incoming minutes per month
• Speech-enabled IVR (FREDDY), abandoned call metrics, and service level monitoring
• Dedicated account management and audit logs

Freshcaller Is Best For

Whether you’re a startup or a multinational, Freshcaller adapts to your call center requirements.

Small Businesses and Startups

Get a professional phone presence instantly with local and toll-free numbers, even on the Free plan.

Remote Support and Sales Teams

Manage agents distributed across time zones with advanced routing and real-time monitoring.

Enterprises and Contact Centers

Scale up operations with high-volume inbound routing, interactive voice response, and powerful analytics.

Benefits of Using Freshcaller

• Reduced wait times: Intelligent call queues and virtual hold options keep customers engaged.
• Lower telephony costs: Pay-per-minute billing and free incoming minutes on paid plans.
• Improved agent productivity: AI bots handle simple queries, freeing agents for complex cases.
• Better customer insights: Call recordings, transcripts, and lifecycle data enhance quality coaching.
• Seamless omnichannel support: Convert calls to tickets and continue across chat, email, or messaging.
• Quick global expansion: Purchase numbers in 90+ countries without local telecom contracts.

Customer Support

Freshcaller’s support team is available 24/7 via email, live chat, and phone. Response times are industry-leading, with most queries resolved within minutes.

Dedicated onboarding specialists guide you through setup, and extensive documentation helps you customize call flows, IVR menus, and reporting dashboards with ease.

External Reviews and Ratings

Users praise Freshcaller for its ease of setup and clean interface, often highlighting how quickly they could create virtual phone number and route calls. Reviewers on G2 and Capterra consistently rate the platform above 4.5 stars for usability and support.

Some businesses note limitations on the Free plan’s incoming minutes and the need to upgrade for advanced IVR. Freshcaller addresses this by offering transparent upgrade paths and pay-per-minute flexibility.

Educational Resources and Community

Freshcaller maintains an active blog with tutorials on call center best practices, product webinars featuring new features, and community forums where admins share custom scripts and workflows. API documentation and developer guides help integrate voice capabilities into existing systems.

Conclusion

Implementing a virtual phone number has never been easier. By choosing Freshcaller, you gain a flexible, scalable, and cost-effective platform to manage all customer calls. Ready to simplify your voice operations and delight your callers? Sign up for a 14-day trial at https://go.thenerdynoob.com/freshcaller and experience the power of effortless conversations.

Don’t wait—try Freshcaller free for 14 days today at https://go.thenerdynoob.com/freshcaller and start creating virtual phone numbers that scale with your business.