What is Zonka Feedback?

Zonka Feedback is an AI-driven CX and feedback platform designed to simplify and supercharge your employee satisfaction survey initiatives. It enables you to craft stunning, branded questionnaires in minutes, collect responses across email, SMS, web, in-app or offline touchpoints, and harness powerful AI analytics to decode sentiment, themes, and action priorities. With automation and closed-loop workflows built in, every insight translates directly into improvements that boost engagement, retention, and performance.

Zonka Feedback Overview

Founded with a mission to bring sophisticated yet user-friendly feedback tools to businesses of all sizes, Zonka Feedback has grown steadily since its inception. Early adopters praised its intuitive drag-and-drop survey builder, multilingual support, and seamless integrations with CRMs, helpdesks, and analytics suites.

Today, organizations from startups to enterprises rely on Zonka Feedback to design and deploy employee satisfaction survey programs, automate feedback workflows, and access real-time reporting dashboards. Accreditation in CX innovation and a track record of customer success underscore its leadership in the feedback software space.

Pros and Cons

Pro: Intuitive survey builder lets HR teams create complex employee satisfaction survey flows with conditional logic and branding in minutes.

Pro: Multi-channel distribution via email, SMS, web widgets, mobile SDKs, kiosks, and offline forms captures feedback wherever employees interact.

Pro: AI analytics automatically tag sentiments, extract themes and entities, and route urgent issues for rapid follow-up.

Pro: Automated closed-loop workflows ensure no response falls through the cracks—escalations trigger tasks, emails, or support tickets.

Pro: Advanced reporting dashboards visualize key metrics (NPS, CSAT, CES) and allow drill-downs by department, location, or employee segment.

Pro: Seamless integrations with Salesforce, HubSpot, Zendesk, and 1,000+ apps via Zapier keep data in sync.

Con: Enterprise-grade features like SSO, custom roles, and HIPAA compliance require an upgrade to the top-tier plan.

Con: Deep customization of offline kiosk interfaces can involve a learning curve for administrators new to mobile device management.

Features

Zonka Feedback packs an array of features tailored for conducting an effective employee satisfaction survey. Below are the key capabilities:

AI Survey Builder

Design surveys effortlessly with AI-powered suggestions and professionally crafted templates.

• Pre-defined question libraries for engagement, culture, and performance.
• Conditional branching and follow-ups to dive deeper into critical issues.
• Multi-language translation with automatic detection for global teams.

Multi-Channel Feedback Collection

Reach employees on their preferred channels to maximize response rates.

• Email, SMS, and WhatsApp invitations.
• In-app SDKs for mobile and desktop applications.
• Web widgets and microsurveys embedded in your intranet or HR portal.
• Offline data capture with mobile forms, kiosk terminals, and on-premises deployments.

AI Analytics and Sentiment Detection

Decode open-ended feedback with minimal manual oversight.

• Sentiment scoring highlights positive, neutral, and negative comments.
• Theme and entity recognition surface recurring topics like management, recognition, and career growth.
• Urgency and intent-based routing ensures critical issues reach HR or leadership immediately.

Workflow Designer

Automate follow-up actions and close the feedback loop faster.

• Trigger emails, SMS, or Slack alerts when scores drop below thresholds.
• Assign tasks or open support tickets for individual cases.
• Build multi-step workflows that adapt based on employee responses or sentiments.

Advanced Reporting

Monitor and visualize satisfaction trends in real time.

• Customizable dashboards with NPS, CSAT, and CES over time.
• Segment analysis by department, role, seniority, or tenure.
• Scheduled email reports and PDF exports.

Collaborative Response Inbox

Centralize all feedback conversations in a shared workspace.

• Tag team members, add notes, and track case status.
• Communicate directly with employees via email from the platform.
• Integrate with ticketing systems to manage HR requests end-to-end.

Zonka Feedback Pricing

Whether you’re piloting an employee satisfaction survey or rolling out company-wide feedback programs, there’s a plan to fit your needs.

Free

Price: $0/month | Ideal for solo HR professionals or small pilot programs

• Collect up to 50 responses per month
• Web, email, and link-based surveys
• Survey branding and AI-template creation
• NPS, CSAT, and CES metrics

Starter

Price: $79/month | Ideal for growing teams running regular pulse checks

• 250 responses/month across Email, SMS, WhatsApp, and links
• Custom branding removal and multilingual surveys
• AI-driven sentiment analysis
• 20+ native integrations and Zapier support

Growth

Price: $299/month | Ideal for midsize companies with advanced automation needs

• 1,000 responses/month plus in-app SDK and APIs
• White-label domains and email sending
• Advanced workflows and response inbox
• Overtime trends, word cloud, dynamic segments

Enterprise

Custom pricing | Best for large organizations with complex compliance requirements

• Custom response volumes and user accounts
• SSO, custom roles, HIPAA compliance, and NDA
• Historical data import and dedicated success manager
• Advanced AI for themes, entity recognition, and case management

Zonka Feedback Is Best For

From startups to global enterprises, Zonka Feedback tailors to diverse audiences:

HR Professionals

Run continuous pulse surveys, measure NPS and CSAT internally, and identify retention risks before they escalate.

Small and Growing Businesses

Start with the Free plan to pilot your first employee satisfaction survey, then scale effortlessly as response volume grows.

Large Enterprises

Leverage custom workflows, SSO, and advanced integrations to embed feedback loops across global teams.

Remote and Hybrid Teams

Collect feedback across web, mobile, and offline channels to ensure every employee’s voice is heard, no matter where they work.

Frontline Managers

Use kiosk or mobile-form automation to capture insights in the field and act on them in real time.

Benefits of Using Zonka Feedback

• Higher Response Rates: Multi-channel surveys meet employees where they are.
• Real-Time Insights: Dashboards highlight trends and critical issues immediately.
• Actionable Analytics: AI-powered sentiment and theme detection reduce guesswork.
• Scalable Automation: Workflow designer ensures timely follow-ups at any scale.
• Closed-Loop Engagement: Response inbox and case management turn feedback into resolutions.
• Seamless Integrations: Keep HRIS, CRM, and helpdesk data in sync effortlessly.

Customer Support

Zonka Feedback provides responsive, 24/5 support across email, live chat, and in-platform messaging. A dedicated knowledge base, tutorials, and community forums help administrators onboard and optimize their employee satisfaction survey workflows quickly.

Enterprise customers enjoy a dedicated success manager, quarterly business reviews, and custom consulting to ensure feedback programs consistently deliver impact and ROI.

External Reviews and Ratings

Users frequently praise Zonka Feedback for its intuitive interface, robust AI analytics, and seamless integrations. Many highlight its ability to turn raw survey data into strategic HR initiatives that improve engagement scores within months.

Some feedback notes initial setup complexity for offline kiosks and advanced workflows; however, support documentation and expert onboarding sessions have addressed these challenges effectively.

Educational Resources and Community

Zonka Feedback hosts a rich library of resources: in-depth blog posts on survey best practices, step-by-step video tutorials, live webinars with CX experts, and a community forum where users share templates and tips. Regularly updated templates for employee satisfaction survey programs make it easy to launch high-impact initiatives.

Conclusion

Designing and executing an engaging employee satisfaction survey has never been easier. With comprehensive features—from AI survey creation to automated workflows and real-time AI analytics—Zonka Feedback empowers HR teams to listen, learn, and act on feedback like never before. Mid-program adjustments and detailed segmentation ensure you capture the right insights at the right time. Get Started with Zonka Feedback for Free Today to transform feedback into growth, boost engagement, and build a thriving workplace culture.