Hunting for the ultimate cost-cutting solution for your call and chat management? You’ve come to the perfect place. In this in-depth review, I’m sharing everything you need to know about Answering Service Care—and revealing an exclusive Get 10% OFF Answering Service Care Annual Plans deal you won’t find anywhere else.

Stick around as I walk you through how this family-owned, award-winning service helps businesses of all sizes streamline communication, boost customer satisfaction, and save money. By the end, you’ll see why now is the ideal time to claim that 10% discount and transform how you handle calls and chats.

What Is Answering Service Care?

Answering Service Care is a comprehensive live call and chat answering solution, designed to keep your business connected around the clock without the overhead of hiring in-house staff. Since 1974, this three-generation family-owned company has served small, medium, and enterprise clients across industries—medical practices, legal firms, financial institutions, e-commerce stores, and more.

Its core use-cases include:

• 24/7 call answering: Never miss an opportunity to engage leads or assist customers, even after hours.
• Live web chat: Convert more website visitors into buyers with real-time chat support.
• Appointment scheduling: Automate bookings and avoid double-bookings via Acuity integration.
• Bilingual support: Serve both English and Spanish speakers seamlessly.
• Custom scripting: Ensure callers receive on-brand, consistent messaging.

Features

Answering Service Care offers an array of robust features tailored to fit businesses of every scale and sector. Here’s a closer look:

Live Call Answering

With professionally trained agents available 24/7, you never worry about missing vital calls:

• Personalized greetings: Agents answer using your company name and preferred script.
• Flexible routing: Calls can be forwarded, screened, or escalated per your specifications.
• Real-time notifications: Receive email or SMS alerts whenever a message is taken.

Live Chat Support

Instantly engage website visitors and boost conversion rates:

• Custom chat widgets: Match your site’s branding and design.
• Pre-set responses: Speed up answers to FAQs and common inquiries.
• Transfer to agents or voice calls: Offer seamless escalation paths.

Call Recording

Answering Service Care’s proprietary Instant Replay tool lets you store and retrieve calls with ease:

• 30-day secure archive: Access recordings via an online portal.
• Compliance-ready: Ideal for medical, legal, or financial practices needing accurate record-keeping.
• User-friendly interface: Quickly search by date, time, or caller ID.

Bilingual Service

Expand your reach to Spanish-speaking clients without hiring additional staff:

• Fully customized scripts in both English and Spanish.
• Dedicated bilingual agents trained in your industry.
• Cost-effective: A fraction of the price of full-time bilingual employees.

Appointment Scheduling

Eliminate manual booking chaos with Acuity integration:

• Real-time calendar access: Agents and clients see the same availability.
• Automated reminders: Reduce no-shows with SMS or email confirmations.
• Conflict-free booking: No more double-booking or overlap errors.

Proprietary Software & Mobile App

Equip agents with all the info at the moment the phone rings:

• Instant website loading: Agents see your site content to better serve callers.
• Secure data handling: End-to-end encryption ensures privacy.
• Mobile app alerts: Get notified on the go about new messages or chats.

Pricing

Answering Service Care’s plans are structured to fit various budgets and call/chat volumes. And don’t forget—if you sign up for an annual commitment, you can Get 10% OFF Answering Service Care Annual Plans right now.

• Starter Plan ($40/mo)
  • 0 included minutes, $1.65 per additional minute
  • Best for very low call volumes or as a backup line
• Small Business Plan ($179/mo)
  • 100 included minutes, $1.62 per additional minute
  • Ideal for growing teams that need predictable costs
• Pro Plan (Most Popular) ($319/mo)
  • 250 included minutes, $1.52 per additional minute
  • Suited for high-growth businesses with steady call flow
• Enterprise Plan ($599/mo)
  • 500 included minutes, $1.28 per additional minute
  • Perfect for large organizations and call centers

Live Chat Pricing:

• Starter Chat ($35/mo) – 0 included chats, $5 per additional chat
• Small Business Chat ($145/mo) – 30 included chats, $5 per extra
• Pro Chat (Most Popular) ($245/mo) – 50 included chats, $5 per extra
• Enterprise Chat ($400/mo) – 100 included chats, $5 per extra

Benefits to the User (Value for Money)

Answering Service Care combines robust features with cost savings that quickly justify the investment:

• Lower overhead costs: No salaries, benefits, or office space for in-house receptionists.
  
  Cut staffing expenses by up to 60%.
• 24/7 availability: Capture leads and serve customers around the clock.
  
  Increase conversions and customer loyalty without paying overtime.
• Scalable plans: Easily upgrade or downgrade as your call volume changes.
  
  Pay for only what you need.
• Professional image: Trained agents projecting your branding boosts credibility.
  
  Impress callers and instill confidence.
• Customizable workflows: Scripts and call flows tailored to your business.
  
  Ensure consistency in every interaction.
• Enhanced productivity: Free up your team to focus on core tasks.
  
  Reduce distractions from routine inquiries.

Customer Support

Answering Service Care prides itself on responsive, human-centered support. When you have a question or need to tweak your call scripts, you can reach out via email, live chat, or phone—often reaching a real person on the first try. Their support team operates under the same 24/7 ethos, ensuring issues are resolved swiftly regardless of time zones.

Beyond reactive support, ASC offers proactive account management. Dedicated specialists conduct regular check-ins to review call volume trends, suggest plan adjustments, and refine scripts based on real usage data. This ongoing partnership approach means you’re never left to navigate challenges solo.

External Reviews and Ratings

Across review platforms, Answering Service Care consistently ranks between 4.5 and 5 stars. On Clutch, clients praise its friendly agents and seamless onboarding. Trustpilot reviewers highlight the reliability of call recordings and the time saved by automated appointment booking. G2 users commend the bilingual support for helping expand their Spanish-language markets.

Some users have requested additional integrations with popular CRMs and voiced a desire for longer call recording storage. In response, ASC has already announced upcoming partnerships and is extending its Instant Replay archive beyond 30 days for select plans. That commitment to listening and improving earns high marks from customers.

Educational Resources and Community

To help customers get the most value, Answering Service Care maintains a robust knowledge base filled with:

• Comprehensive blog articles on best practices in call management and customer service.
• Step-by-step video tutorials on configuring call forwarding, chat widgets, and appointment settings.
• Detailed API and integration documentation for tech-savvy teams.
• Webinars and live training sessions hosted by industry veterans.
• An active user community forum where peers exchange tips and success stories.

Conclusion

From personalized live answering and chat support to advanced call recording, bilingual service, and appointment scheduling, Answering Service Care delivers a full suite of features designed to elevate your customer interactions while reducing costs. And right now, by committing to an annual plan, you can Get 10% OFF Answering Service Care Annual Plans—the best discount available today.

Don’t let another lead slip through the cracks or overwhelm your in-house team with routine calls. Seize this exclusive opportunity, streamline your communications, and start saving. Get started with Answering Service Care today—your customers (and your bank account) will thank you!