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What Is KrispCall?

KrispCall is an AI-driven cloud telephony platform designed for modern businesses, sales teams, customer support departments, and remote workforces. It brings advanced telephony features right inside your CRM, transforming how you make and receive calls, monitor conversations, and analyze performance—all with a powerful AI Copilot by your side.

Whether you’re a startup looking to appear global, a growing mid-market company seeking efficiency, or a large enterprise demanding scalability, KrispCall has been architected to streamline every aspect of your voice communications.

Features

I’ve tested a lot of phone systems, and KrispCall’s feature set really stands out. Here’s a closer look at what you get:

Unified Callbox

The Unified Callbox centralizes every conversation, eliminating the hassle of jumping between multiple apps. You’ll stay in the loop on all your calls, SMS threads, and CRM notes from one intuitive interface.

• Easily filter and search call logs by contact, tag, or date
• Integrates with popular CRMs—Salesforce, HubSpot, Zoho, Pipedrive, and more
• Real-time updates ensure you never miss a customer message

Phone Tree IVR

With the Phone Tree IVR, you can set up an automated phone menu that routes callers to the right department or agent—improving first-call resolution and reducing wait times.

• Drag-and-drop flow builder—no coding required
• Custom greetings and prompts to reinforce your brand voice
• Fallback options and voicemail routing for after-hours support

Call Monitoring

Supervise your team’s performance live with call monitoring. Jump in silently to coach agents in real time or listen to quality assurance checks without disturbing the call.

• Whisper mode for discreet coaching
• Barge mode for urgent escalation
• Recordings stored securely for compliance and training

Call Queuing

When call volumes spike, KrispCall’s queue management ensures no caller gets dropped. You can customize hold music, estimated wait times, and agent capacity settings.

• Dynamic queue assignment balances call loads
• Customizable maximum wait times and overflow rules
• Caller callback option to reduce abandonment rates

Call Notes

Eliminate confusion and miscommunication by adding notes directly to call records. Each note syncs with your CRM, letting colleagues pick up right where you left off.

• Timestamped annotations for accurate context
• Tag teammates to follow up on action items
• Secure, encrypted storage keeps sensitive data safe

Virtual Number

Expand your global reach with local, mobile, and toll-free numbers in over 100+ countries. Your customers dial a familiar number, and your business appears more accessible.

• Instant provisioning—no hardware required
• Number porting supported for seamless transitions
• Flexible number types: DID, toll-free, mobile, and international

AI Copilot

The real showstopper is KrispCall’s AI Copilot. Witness up to a 34% boost in productivity as you leverage AI to transcribe, summarize, and even draft follow-up emails from call data.

• Real-time transcription—never miss a detail
• Auto-generated call summaries highlight key points
• Smart response suggestions based on conversation context

Pricing

By opting for an annual commitment, you’ll **Save 20%** on every plan—plus you’ll lock in the best rate on KrispCall. Here’s how the monthly rates break down (billed annually):

• Essential – $15 per user/month
  Recommended for Small Businesses, Startups & Freelancers. Includes basic calling, SMS capabilities (charges apply), unified callbox access, and AI Copilot standard features.
• Standard – $40 per user/month
  Ideal for Mid-size Businesses & Call Centers. Everything in Essential, plus advanced IVR routing, call monitoring with whisper/barge modes, and priority support.
• Enterprise – Custom pricing
  Tailored to large teams with specific compliance, integration, and performance needs. Includes a dedicated account manager, custom SLAs, and bespoke feature builds.

Benefits to the User (Value for Money)

Investing in KrispCall doesn’t just unlock features—it delivers real business value:

• Cost Efficiency
  Consolidate all your telephony, SMS, and CRM integrations under one roof. Avoid multiple vendor fees and hidden per-minute charges.
• Scalability
  From a handful of agents to hundreds worldwide, KrispCall scales seamlessly—add or remove users in minutes without hardware upgrades.
• Productivity Boost
  The AI Copilot handles mundane tasks like note-taking and follow-up drafts, freeing your team to focus on high-value conversations.
• Improved Customer Experience
  Faster call routing via IVR, unified call histories, and instant callbacks lead to shorter wait times and higher satisfaction scores.
• Data-Driven Decisions
  Built-in analytics give you insights into call volumes, agent performance, and campaign ROI without needing third-party tools.

Customer Support

I’ve reached out to KrispCall’s support team multiple times and found them remarkably responsive. Whether via email ticket or live chat, I typically get a helpful answer within minutes. For urgent issues, phone support is available 24/7—perfect for global teams working across time zones.

They also offer an extensive knowledge base and video tutorials, so you can troubleshoot most questions on your own. If you prefer community input, their user forum is active, with KrispCall staff regularly answering posts and gathering feedback for future improvements.

External Reviews and Ratings

On G2, KrispCall averages a solid 4.5 out of 5 stars, praised for its clean UI and powerful AI features. Users particularly highlight the Unified Callbox as a productivity booster and the IVR builder as intuitive. Capterra reviews echo these points, with many customers noting a dramatic reduction in missed calls and improved sales conversions.

On the flip side, a few users have requested deeper customization options for reporting and more granular permissions control. The KrispCall team has acknowledged these requests and is rolling out enhanced analytics dashboards and role-based access features in upcoming releases.

Educational Resources and Community

KrispCall maintains an evergreen blog covering best practices in cloud telephony, sales enablement, and customer support strategies—perfect if you want to stay ahead of industry trends. Video tutorials on YouTube walk you through setup, advanced IVR flows, and AI Copilot tips.

There’s also a thriving community Slack workspace and user forum where you can swap integration hacks, share workflow templates, and even request new features. The documentation portal is comprehensive, with step-by-step guides for every integration—from Salesforce to Microsoft Dynamics.

Conclusion

In today’s fast-paced business world, you need more than a basic phone system—you need an AI-driven telephony hub that scales with your ambitions. From the Unified Callbox to the game-changing AI Copilot, KrispCall delivers on every front and makes remote collaboration feel as seamless as an in-office setup.

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Get 20% OFF KrispCall Annual Plans Today