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What Is Textline?

Textline is a business texting software designed for enterprises, customer support teams, and sales departments that want to communicate at scale without sacrificing personalization. It transforms standard SMS into a two-way, collaborative channel for both internal and external conversations. Whether you need to streamline internal alerts, send out mass customer updates, or manage one-on-one chats with prospects, Textline offers a secure, compliant environment (SOC-2, HIPAA, TCPA) so your data—and customer trust—are always protected.

Features

Textline comes loaded with powerful SMS features that work together to simplify communication and amplify your team’s productivity. Here’s a closer look at what you get:

Mass Texting

Broadcast messages to large groups of contacts in one go—perfect for promotions, alerts, or announcements.

• Send targeted campaign blasts based on custom segments.
• Schedule broadcasts at optimal times for maximum engagement.
• Personalize each message with variable fields (e.g., first name, location).

Unified Inbox

Manage all your conversations—whether inbound, outbound, group, or one-to-one—in a single inbox that’s organized by department or team.

• Filter and tag chats for easier follow-up.
• Assign conversations to specific agents or teams automatically.
• See conversation history at a glance for context.

Two-Way Texting

Engage in natural, real-time dialogues with customers or teammates without bouncing between channels.

• Instant notifications ensure you never miss a response.
• Typing indicators and read receipts add transparency.
• Private internal notes let agents collaborate behind the scenes.

SMS Surveys

Capture customer feedback right after an interaction using CSAT, NPS, or custom-built surveys via text.

• Automate survey triggers based on chat resolution.
• Analyze response rates and satisfaction trends in real time.
• Follow up dynamically—send a “thank you” or escalation message based on score.

Group Texting

Send a single message to multiple recipients while keeping the conversation unified and transparent.

• Ideal for event coordination or team briefings.
• Participants see each other’s replies, fostering collaboration.
• Manage opt-in/opt-out compliance seamlessly.

Text Templates

Save time by creating reusable message shortcuts—named “Shortcuts”—for your most common responses.

• Quick-access keyboard shortcuts reduce typing effort by 80%.
• Update templates globally with one click.
• Personalize templates with merge fields for a personal touch.

Automations

Streamline repetitive tasks like auto-replies, scheduled messages, and workflow triggers without lifting a finger.

• Set up rules to route chats based on keywords or customer profiles.
• Schedule follow-up texts to re-engage leads automatically.
• Integrate with external apps to trigger messages after certain events.

Metrics

Gain actionable insights into team performance, campaign success, and customer satisfaction.

• Track key KPIs like response time, resolution rate, and survey scores.
• Customizable dashboards let you monitor what matters most.
• Export data for deeper analysis or reporting.

Pricing

If you’re ready to claim your Get 20% OFF on Textline annual plans Today, here’s how the plans stack up:

• Limited Plan – $20/agent per month (min. 3 agents)
  • Suitable for small teams testing business texting.
  • One department, 90-day message history, basic SMS features.
  • Optional webchat add-on for website conversations.
• Standard Plan – $30/agent per month (min. 3 agents)
  • Built for growing businesses needing multiple departments.
  • 3-year conversation history, NPS & CSAT surveys, standard integrations.
  • API/webhooks, admin & agent roles, HIPAA compatible.
• Pro Plan – $50/agent per month (min. 5 agents) (Recommended)
  • Unlimited history, custom roles & surveys, Salesforce integration.
  • Advanced automations & time-based routing.
  • Priority support & dedicated customer success manager.
• Enterprise Plan – Custom pricing (unlimited agents)
  • Flexible implementation & personalized account plans.
  • Quarterly business reviews and high-touch services.
  • All Pro features plus unlimited scaling.

Benefits to the User (Value for Money)

• Cost-effective collaboration
  The shared inbox and agent roles mean you pay only for seats you use, maximizing ROI with minimal overhead.
• Scalable communication
  Whether you’re texting 10 or 10,000 contacts, Textline handles volume without extra platform fees.
• Increased productivity
  Automations and templates cut manual workloads by up to 60%, letting your team focus on high-value tasks.
• Improved customer satisfaction
  Real-time chat and surveys lead to faster resolutions and actionable feedback, boosting loyalty and referrals.
• Rock-solid compliance
  Built-in HIPAA and TCPA safeguards protect you from regulatory fines and reputational risk.
• Seamless integrations
  Works with your CRM, helpdesk, and marketing tools out of the box—no custom dev needed.
• Dedicated support
  From onboarding to ongoing success, Textline’s team ensures you’re never stuck.

Customer Support

I’ve found Textline’s support to be exceptionally responsive. Whether you’re pinging them via live chat or shooting off an email, you’ll typically get a meaningful reply in under an hour. Their tiered support channels—standard for Limited and Standard plans, priority for Pro and Enterprise—ensure your ticket isn’t lost in the shuffle.

Beyond reactive assistance, Textline offers a deep knowledge base with step-by-step guides, video demos, and best-practice articles. You can also join scheduled webinars to learn advanced features, or request personalized training sessions if you opt for the Pro or Enterprise tiers.

External Reviews and Ratings

Textline consistently earns high marks on platforms like G2 and Capterra. Users praise its intuitive interface, robust security, and rapid response times. One Salesforce admin commented, “Switching to Textline cut our team’s response time in half and gave us unprecedented visibility into our messaging campaigns.”

On the flip side, a few reviewers asked for deeper native integrations with niche CRMs and more advanced bulk editing features. Textline has since rolled out enhanced API endpoints and an expanded marketplace of pre-built connectors to address these requests. Their roadmap shows continued investment in broadening integrations.

Educational Resources and Community

Textline publishes a dynamic blog covering SMS best practices, compliance updates, and case studies, making it easy to stay current. Their YouTube channel is packed with concise video walkthroughs—from setting up departments to crafting complex automation workflows.

Developers will appreciate the well-documented API docs and webhook references. For peer support, there’s an active user forum and a Slack community where customers exchange tips, share templates, and even co-develop custom scripts. It’s a great ecosystem for both newbies and power users.

Conclusion

In summary, Textline stands out as the most secure, scalable, and collaborative business texting solution on the market. You get robust SMS features, compliance you can trust, and a platform that grows with your needs. Right in the middle of this decision-making process, I highly recommend you seize this opportunity: Get 20% OFF on Textline annual plans Today and start transforming your customer and team communications.

Don’t miss out on this limited promo—Get 20% OFF on Textline annual plans Today and experience the power of secure, scalable business texting for yourself!