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What Is Zonka Feedback?

Zonka Feedback is an all-in-one, AI-driven customer experience (CX) and feedback platform designed to simplify how businesses collect, analyze, and act on customer insights. Whether you operate in B2B, B2C, healthcare, hospitality, retail, or SaaS, this platform helps you start meaningful two-way conversations through powerful surveys. You can gather data across email, SMS, in-app, web widgets, kiosks, and offline mobile forms. With AI analytics, real-time reporting, and closed-loop workflows, Zonka Feedback turns raw feedback into growth opportunities.

Use cases span customer satisfaction surveys (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), product research, frontline audits, patient feedback, and more. In minutes, you can design stunning, multi-language surveys, automate distribution, and unify responses across all touchpoints. The result? Deeper customer understanding, improved service, and stronger loyalty—all backed by actionable AI insights.

Features

Zonka Feedback packs a powerful feature set built around ease-of-use, AI assistance, and seamless integrations. Whether you’re launching your first survey or running an enterprise-wide CX program, these tools will streamline feedback collection, analysis, and response.

AI Survey Builder

Design engaging, branded surveys in minutes. Leverage AI templates or expert-built workflows to ask the right questions at the right time.

• Drag-and-drop question types: NPS, CSAT, CES, Likert scales, open-ended.
• Multi-language support: Translate surveys automatically into 25+ languages.
• Smart suggestions: AI-powered question recommendations based on your industry.

Multi-Channel Feedback Collection

Reach customers wherever they are. Send surveys via email, SMS, WhatsApp, web widgets, in-app prompts, and offline kiosks.

• Email & SMS campaigns with scheduling & segmentation.
• Web and mobile SDKs for in-product feedback.
• Offline mobile forms for field audits and events.

AI Analytics & Sentiment Analysis

Decode the voice of the customer without tedious manual categorization. AI algorithms analyze text responses, detect sentiment, and extract themes.

• Sentiment scoring: Positive, negative, neutral classification.
• Theme and entity recognition: Identify key topics and recurring issues.
• Urgency detection: Prioritize critical feedback for immediate action.

Closed-Loop Workflows & Response Inbox

Never leave customers hanging. Automate follow-ups, ticket creation, and team notifications to close the feedback loop swiftly.

• Collaborative inbox: Assign tasks, add notes, and track progress.
• Case management: Seamlessly escalate issues to email, helpdesk, or CRMs.
• Automated alerts: Notify stakeholders based on response thresholds.

Advanced Reporting & Dashboards

Real-time insights at your fingertips. Drill down by location, agent, product, or custom tags.

• Custom dashboards: Monitor key metrics like NPS, CSAT, CES.
• Word clouds & text analysis: Visualize predominant themes.
• Scheduled reports: Email summaries to your team automatically.

Integrations & APIs

Plug Zonka Feedback into your existing tech stack. Seamless native connectors plus webhooks and a robust API.

• 20+ native integrations: Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics.
• Zapier support: Connect to 1,000+ apps without coding.
• Custom API & webhooks: Build bespoke workflows and data pipelines.

Pricing

Zonka Feedback offers flexible plans to suit everyone from solo entrepreneurs to enterprise teams. And don’t forget—right now, you can Get 33% OFF Zonka Feedback’s Annual Plans Today, maximizing your savings.

• Free Plan – $0/month, 50 responses, 1 user.
  • Up to 3 active surveys with 10 questions each.
  • Basic NPS, CSAT, CES metrics, AI/template survey creation.
  • Essential reporting and partial response capture.
• Starter Plan – $79/month, 250 responses, 3 users.
  • Email, SMS, WhatsApp, web widgets & link distribution.
  • Remove branding, multi-lingual surveys, AI sentiment analysis.
  • 20+ integrations, Zapier, CX workflow automation.
• Growth Plan – $299/month, 1,000 responses, 5 users.
  • All Starter features plus in-app SDK, APIs, white-label domain.
  • Advanced AI sentiment, survey throttling, dynamic user segments.
  • Response Inbox closed-loop, overtime trends, word clouds.
• Enterprise Plan – Custom pricing, unlimited responses/users.
  • Everything in Growth plus SSO, custom roles, advanced AI themes.
  • Case management, NDA/HIPAA compliance, dedicated success manager.
  • Historical data import, granular permissions, white-glove support.

Benefits to the User (Value for Money)

Choosing Zonka Feedback with this exclusive 33% discount means you’re investing in long-term customer loyalty and data-driven growth. Here’s what you get:

• Comprehensive CX Platform
  Why pay for multiple tools? Survey builder, AI analytics, reporting, integrations, and response management all in one place.
• Rapid ROI
  Automated workflows and AI insights accelerate issue resolution, boosting satisfaction and retention.
• Scalable Pricing
  Start free and upgrade only when you need more responses or advanced features—now at 33% off annual rates.
• Actionable Insights
  Sentiment analysis, themes, and real-time alerts help you prioritize improvements that drive revenue.
• Seamless Integrations
  Keep your CRM, helpdesk, and marketing tools in sync for a single source of truth on customer experience.

Customer Support

From setup to ongoing strategy, Zonka Feedback’s support team is responsive and knowledgeable. You can reach them via email, live chat, or phone, and they strive to respond to queries within a few minutes. Their support portal offers ticket tracking, so you’ll never wonder about the status of your request.

For enterprise customers, a dedicated success manager provides personalized guidance, onboarding assistance, and best-practice consultations. Whether you need help fine-tuning a complex workflow or training your team on advanced reporting, Zonka Feedback’s support ecosystem has you covered.

External Reviews and Ratings

On G2, Zonka Feedback holds an impressive 4.6/5 from over 150 reviews, with users praising its intuitive survey builder and powerful AI analytics. TrustRadius rates it 8.9/10, highlighting the seamless integrations and closed-loop workflows as standout features.

Some customers note minor hiccups around initial configuration complexity and occasional email deliverability issues. Zonka Feedback has addressed these by expanding its knowledge base, adding step-by-step video tutorials, and improving SMTP configuration settings. The product roadmap includes further enhancements to onboarding wizards and native SMTP options.

Educational Resources and Community

Zonka Feedback maintains an active blog covering CX best practices, AI in feedback, survey design tips, and real-world case studies. Video tutorials on YouTube walk you through setup, advanced features, and automation workflows. The detailed documentation portal offers API references, integration guides, and troubleshooting articles.

For peer support, join the official Zonka Feedback Community on Slack and LinkedIn Groups. Participate in monthly webinars, AMAs with product experts, and virtual user meetups. The community is a great place to share templates, ask questions, and network with CX professionals.

Conclusion

To recap, Zonka Feedback delivers a robust, AI-powered CX and feedback platform that scales from startups to enterprises. With an intuitive survey builder, multi-channel distribution, AI analytics, closed-loop workflows, and seamless integrations, it covers every aspect of customer experience management.

Now is the perfect time to take action: Get 33% OFF Zonka Feedback’s Annual Plans Today and start transforming feedback into growth. Don’t miss out—secure this limited promo and get started with your free or discounted plan right now.