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What Is Zonka Feedback?

Zonka Feedback is an AI-driven customer experience (CX) and survey platform designed to help businesses collect feedback at every touchpoint, analyze customer sentiments, and close the feedback loop efficiently. Whether it’s a quick microsurvey on your website, an in-app satisfaction check, or on-site kiosk feedback, Zonka Feedback unifies data into one powerful dashboard.

At its core, Zonka Feedback empowers teams—from marketing to product development, customer support to field operations—to gather actionable insights in real time. Use cases include:

• Measuring NPS, CSAT, and CES to benchmark satisfaction.
• Conducting transactional follow-ups after support tickets or purchases.
• Running relationship surveys to boost loyalty and referrals.
• Capturing patient feedback in healthcare settings via kiosks or mobile apps.
• Collecting product feature input through in-app or web surveys.

Features

Zonka Feedback packs a robust feature set that makes it one of the most versatile CX tools on the market. Let’s explore each major capability in depth.

Survey Builder & Design

Designing a branded, engaging survey is effortless thanks to Zonka’s intuitive builder. You can:

• Choose from AI-generated or expert templates to get started in seconds.
• Customize themes, fonts, and logos to match your brand identity.
• Translate surveys into multiple languages to tackle global markets.
• Add logic branching and follow-up questions for deeper insights.
• Preview surveys across devices—web, mobile, and kiosks—before launching.

This means you spend less time tweaking layouts and more time gathering valuable responses.

CX Automation & Workflow Designer

Zonka Feedback’s built-in workflow designer replaces manual operations with automated triggers and actions. You can:

• Set up triggers based on customer segments, tags, or behaviors.
• Automate closed-loop emails to follow up with detractors, passives, and promoters.
• Assign tasks to team members when urgent issues are detected.
• Integrate with CRMs to sync contact attributes and survey history.

By automating routine CX tasks, you free up your team to focus on strategy and proactive improvements.

AI Analytics & Sentiment Analysis

Decoding open-ended feedback can be daunting—unless you have AI on your side. Zonka’s AI analytics offer:

• Sentiment scoring to gauge positive, neutral, or negative tones automatically.
• Theme and entity extraction to identify recurring topics such as “price,” “support,” or “usability.”
• Urgency and intent-based routing that flags critical feedback for immediate action.
• Automatic tagging to categorize responses without manual labor.

This intelligent analysis eliminates guesswork and highlights the areas that matter most to your customers.

Multi-Channel Feedback Collection

Collect data wherever your customers are:

• Email and SMS invitations to reach inbox-bound customers.
• In-app and web widgets to capture feedback during product use.
• Offline mobile forms and kiosks for on-premises or field surveys.
• WhatsApp and social media integrations for conversational feedback.

Consolidating feedback from diverse channels helps you build a comprehensive, omnichannel CX program.

Advanced Reporting & Dashboards

Turn raw data into decisions with customizable dashboards:

• Real-time reporting on NPS, CSAT, CES, and custom metrics.
• Location- and agent-based drill-downs for pinpoint insights.
• Word clouds, trend analysis, and key driver reports to reveal what moves the needle.
• Scheduled email reports that land in stakeholders’ inboxes automatically.

Collaborative Response Inbox & Case Management

Never let a customer query slip through the cracks:

• Centralized inbox to view feedback responses and team notes.
• Case and ticket management to track resolution status.
• Automated alerts and tasks to keep your team aligned.
• Email customers directly from the platform to close the loop.

Seamless Integrations

Zonka Feedback plugs into your existing tech stack with over 20 native integrations:

• CRMs like Salesforce, Microsoft Dynamics, and HubSpot.
• Helpdesks including Zendesk, Intercom, and Jira.
• Marketing platforms and analytics via Zapier (1,000+ connectors).
• Custom workflows through APIs and webhooks.

This ensures your CX data flows effortlessly between systems, eliminating silos.

Pricing

Ready to find the perfect plan? Here’s how Zonka Feedback structures its pricing for maximum flexibility—from free tiers to enterprise-grade solutions.

Free Plan

Price: $0/month

• 50 responses per month
• 1 user
• 3 active surveys (10 questions each)
• Basic AI/template survey creation
• NPS, CSAT, CES metrics
• Standard reporting and analytics

Best for startups and small projects seeking to test the waters without investment.

Starter Plan

Price: $79/month

• 250 responses per month
• 3 users
• Email, SMS, WhatsApp, links
• Remove branding, multilingual surveys
• AI sentiment analysis and CX automation
• 20+ native integrations and Zapier access

Ideal for growing teams ready to expand feedback channels and automate follow-ups.

Growth Plan

Price: $299/month

• 1,000 responses per month
• 5 users
• In-app SDK, White-label domain & email
• Advanced AI sentiment, survey throttling
• Dynamic user segments and advanced workflows
• Salesforce and location add-ons

Designed for mid-sized businesses scaling their CX operations and needing full customization.

Enterprise Plan

Price: Custom

• Unlimited responses and users
• SSO, custom roles, and HIPAA compliance
• Advanced AI themes and entity recognition
• Dedicated success manager and CX consulting
• Historical data import and signed NDA

Perfect for large enterprises with specialized security, compliance, and support requirements.

Offline & Field Surveys Pricing

Zonka’s Offline modules ensure you never miss feedback in areas without internet:

• Essential: $22/device/month (min 2 devices)
• Power: $25/device/month (min 5 devices)
• Enterprise: Custom pricing for advanced features

Benefits to the User (Value for Money)

With Zonka Feedback, your investment delivers immediate and long-term value:

• Comprehensive CX coverage: One platform handles web, mobile, email, SMS, kiosks, and offline—saving you from juggling multiple tools.
• Reduced churn and higher loyalty: Automated closed-loop workflows ensure detractors are addressed quickly, turning unhappy customers into advocates.
• Data-driven growth: AI analytics spotlight key drivers of satisfaction, so you invest time and resources where they matter most.
• Scalability on demand: From a free plan to enterprise grade, you only pay for what you need—plus the exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today makes scaling more affordable.
• Time savings: Drag-and-drop survey builder and workflow automation eliminate manual tasks, freeing your team to focus on strategic initiatives.

Customer Support

Zonka Feedback’s support team is renowned for rapid response times and expert guidance. Whether you reach out via email or live chat, you’ll find friendly representatives ready to troubleshoot your query and share best practices tailored to your CX goals. Their knowledge base is extensive, ensuring that self-service is just as straightforward.

For more complex needs, phone support and dedicated success managers are available on premium plans. They assist with custom setup, advanced integrations, and ongoing strategy reviews—ensuring you maximize the ROI on your feedback program.

External Reviews and Ratings

Across review platforms like G2, Capterra, and TrustRadius, Zonka Feedback consistently earns high marks for ease of use and customer support. Users praise its clean interface, powerful automation, and real-time analytics. One G2 reviewer commented: “The AI sentiment and theme detection saved our team dozens of hours each month.”

On the flip side, a few customers noted limitations in certain niche integrations and occasional UI latency with very large data sets. Zonka’s development team has since rolled out performance optimizations and expanded native connectors to address these concerns, demonstrating a commitment to continuous improvement.

Educational Resources and Community

Zonka Feedback goes beyond software with an array of educational materials. Their official blog is packed with articles on CX best practices, survey design tips, and case studies. Video tutorials walk you through everything from account setup to advanced workflow configurations. Comprehensive documentation covers API usage, webhook setups, and integration guides.

For peer-to-peer support, Zonka hosts a vibrant online community and user forum. You can join webinars, participate in Q&A sessions, and share your own success stories. This collaborative ecosystem helps you stay current on the latest CX trends and get fresh ideas to optimize your program.

Conclusion

From its user-friendly survey builder and AI-driven analytics to seamless integrations and robust automation, Zonka Feedback stands out as a complete CX and feedback platform. Whether you’re just starting out or managing enterprise-scale programs, the flexible pricing tiers—and our exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today—make it easy to choose a plan that fits your budget and growth trajectory.

Don’t miss out on this limited promo—upgrade your feedback game, close the loop faster, and turn customer insights into action. Get Started with Zonka Feedback for Free Today and secure your 33% discount before it’s gone!