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What Is KrispCall?

KrispCall is an AI-driven cloud telephony solution designed to integrate seamlessly with your existing CRM platforms. It empowers modern businesses—whether you’re a small startup, a mid-size enterprise, or a sprawling call center—to manage calls, texts, and analytics all in one place. By combining virtual numbers, intelligent IVR routing, real-time call monitoring, and an AI Copilot, KrispCall helps sales teams close deals faster, support teams resolve issues promptly, and remote teams stay connected no matter where they are.

Features

Below is a deep dive into the core features that make KrispCall a standout choice for businesses looking to optimize telephony workflows and boost productivity.

Unified Callbox

KrispCall’s Unified Callbox centralizes all inbound and outbound communications into a single pane of glass. No more hopping between multiple apps—every call, SMS, and voicemail sits side by side.

• All your CRM conversations in one window, eliminating context-switching fatigue.
• Instant search across call logs and message histories for faster follow-ups.
• Real-time notifications ensure no lead goes unnoticed.

Phone Tree IVR

The AI-powered Phone Tree IVR streamlines call routing by automatically directing customers to the right department or agent. It reduces wait times and ensures queries reach the ideal specialist.

• Customizable menus let you tailor options for sales, support, billing, and more.
• Time-based routing—route calls differently outside business hours.
• Fallback options guarantee no caller ever reaches a dead end.

Call Monitoring

Keep quality standards sky-high with live call monitoring. Supervisors can listen in on ongoing calls without disrupting the conversation.

• Whisper coaching lets managers guide agents silently in real time.
• Barge-in functionality for urgent interventions.
• Instant scoring and feedback loops to continually improve performance.

Call Queuing

When call volumes surge, ensure every lead gets attention. KrispCall’s advanced queuing system prioritizes and manages callers without losing anyone in the shuffle.

• Custom hold messages and music to keep callers engaged.
• Estimated wait times reduce call abandonment.
• Overflow routing to backup agents or departments.

Call Notes

Enhance team collaboration with in-call note taking. Agents can jot down key points, action items, or follow-up dates directly during the call.

• Shared notes appear in the Unified Callbox for seamless handoffs.
• Tag colleagues or supervisors to request input immediately.
• Searchable note archives speed up knowledge retrieval.

Get a Virtual Number

Expand your global footprint with local, mobile, and toll-free numbers from over 100 countries. Appear local to each market you serve—no expensive PBX hardware required.

• Instant provisioning—get numbers live in minutes.
• Number porting supported to bring existing lines into KrispCall.
• Flexible call forwarding to any device, anywhere.

AI Copilot

Boost productivity by up to 34% with KrispCall’s AI Copilot. It transcribes calls, summarizes key insights, and even drafts follow-up messages, so you can focus on closing deals instead of note-taking.

• Automated meeting summaries highlight action items.
• Real-time sentiment analysis to gauge caller mood.
• Smart reply suggestions for faster email and SMS responses.

Perfect for Sales and Support Teams

Whether you’re on the frontlines of sales or handling customer issues, KrispCall adapts to your workflow.

• Sales: AI insights help tailor pitches and handle objections.
• Support: Automated response templates based on FAQs slash resolution times.
• Remote Teams: Shared call recordings and summaries keep everyone aligned.

Pricing

Transparent, flexible pricing designed to scale with your team. Plus, right now you can unlock 20% off annual plans and start saving immediately.

• Essential – $15/user/month
  Ideal for small businesses, startups, and freelancers. Includes Unified Callbox, basic IVR, call monitoring, and virtual numbers. Calling & SMS charged per usage.
• Standard – $40/user/month
  Perfect for mid-size businesses and call centers. Adds advanced IVR, call queuing, AI Copilot, and detailed analytics. Calling & SMS charged per usage.
• Enterprise – Custom pricing
  Tailored for large teams with bespoke needs. Enjoy SLA guarantees, dedicated account management, and unlimited customization. Calling & SMS charged per usage.

Benefits to the User (Value for Money)

Choosing KrispCall delivers unparalleled ROI through:

• Centralized Communications
  Consolidate phone, SMS, and CRM data into one interface, saving hours of app-switching each week.
• Enhanced Productivity
  AI Copilot features reduce manual tasks by up to one-third, letting your team focus on high-impact work.
• Scalable Infrastructure
  Add or remove users and phone lines instantly without costly hardware investments.
• Global Presence
  Virtual numbers in 100+ countries enable you to build trust and credibility in any market.
• Improved Customer Satisfaction
  Advanced IVR and call routing reduce wait times and route inquiries to the right agent every time.
• Cost Savings
  No PBX maintenance fees, and usage-based calling/SMS rates ensure you only pay for what you use.

Customer Support

I’ve been impressed by KrispCall’s commitment to swift, reliable support. Their team is available via email, live chat, and phone, ensuring you can always reach a real person when issues arise. Response times average under 30 minutes for live chat and under two hours for email tickets, so you’re never left waiting.

For larger enterprise customers, KrispCall offers dedicated account managers and SLA-backed support. Whether you need help with initial setup, number porting, or advanced IVR customization, their experts guide you step-by-step until everything works flawlessly.

External Reviews and Ratings

On G2, KrispCall holds a solid 4.6/5 rating with praise for its intuitive interface and robust AI features. Users report significant call-handling improvements and commend the seamless CRM integrations. On Capterra, it scores 4.5/5, with reviewers highlighting the cost savings compared to legacy PBX systems.

Some users have noted occasional initial setup hiccups and requested deeper analytics dashboards. KrispCall’s product team has already rolled out enhanced onboarding tutorials and teased an advanced reporting suite slated for release next quarter.

Educational Resources and Community

KrispCall maintains an active blog covering telephony best practices, AI innovations, and sales-enablement tips. Their YouTube channel features step-by-step tutorials on every feature—from configuring your first virtual number to customizing complex IVR flows. For deeper dives, the comprehensive documentation portal includes API references, integration guides, and troubleshooting FAQs.

You can also join the KrispCall Community Slack and Facebook Group to exchange tips with fellow users. Regular webinars led by product experts offer a chance to ask questions live and see upcoming features in action. If you ever get stuck, dozens of community contributors and official moderators are ready to help.

Conclusion

After exploring every inch of what KrispCall can do—from Unified Callbox to AI Copilot—I’m convinced it’s one of the most cost-effective telephony platforms on the market. Whether you’re a solo entrepreneur, a busy call center, or a remote team spread across the globe, KrispCall scales with your needs and supercharges productivity.

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