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What Is Zonka Feedback?

Zonka Feedback is an AI-driven CX and feedback platform that simplifies the way businesses gather, analyze, and act on customer insights. Built to support organizations of all sizes—from nimble startups to large enterprises—Zonka Feedback centralizes feedback collection across multiple channels and transforms raw data into actionable intelligence via advanced AI analytics and automated workflows.

With this all-in-one solution, you can:

• Design stunning, branded surveys in minutes using AI or expert templates.
• Collect feedback via email, SMS, web widgets, in-app surveys, kiosks, and offline forms.
• Measure key CX metrics such as NPS, CSAT, and CES to pinpoint satisfaction and loyalty drivers.
• Leverage AI-powered sentiment analysis, theme detection, and automatic tagging.
• Automate the feedback loop with customizable workflows and a collaborative response inbox.
• Integrate seamlessly with CRMs, helpdesks, and marketing tools to embed feedback into existing processes.

Features

Zonka Feedback packs a robust set of features designed to cover every aspect of customer and product feedback. Here’s a closer look at what you can expect:

AI-Driven Survey Builder

Create engaging, on-brand surveys in moments:

• Choose from AI-generated questions or professionally crafted templates.
• Customize branding—colors, logos, and fonts—to match your identity.
• Enable advanced question logic and follow-up prompts for deeper insights.
• Support multiple languages to survey global audiences effortlessly.

Multi-Channel Feedback Collection

Reach customers wherever they are:

• Email, SMS, WhatsApp, and web links for digital interactions.
• In-app SDK and web widgets to solicit feedback directly within your product.
• Kiosk terminals and offline mobile forms for field, retail, and event surveys.
• Location-based surveys for site-specific insights in brick-and-mortar environments.

AI Analytics and Reporting

Turn raw comments into clear strategic guidance:

• Sentiment analysis and emotion detection to gauge customer mood.
• Theme and entity recognition to uncover recurring topics and pain points.
• Urgency and intent-based routing to prioritize critical feedback.
• Real-time dashboards, word clouds, and driver analysis for instant visibility.

Closed-Loop Workflows and Response Inbox

Never let feedback slip through the cracks:

• Automate follow-up actions and assignments with the workflow designer.
• Collaborate in a shared inbox—add tasks, notes, and alerts for your team.
• Manage cases and tickets end-to-end, ensuring issues are resolved promptly.
• Communicate directly with respondents via email from within the platform.

Seamless Integrations

Embed feedback into your existing tech stack:

• Native connectors for Salesforce, HubSpot, Zendesk, Intercom, MS Dynamics, and more.
• Zapier integration gives access to 1,000+ additional apps.
• Custom APIs and webhooks for bespoke workflows and data syncs.
• Automatic data mapping and sync scheduling to keep records up to date.

Pricing

Zonka Feedback offers flexible plans to match your needs—whether you’re just starting or managing enterprise-level programs. Here’s a breakdown:

Free Plan

Ideal for solopreneurs testing the waters:

• Cost: $0/month
• 50 responses per month, 1 user
• Web, email, and link-based surveys with branding.
• 3 active surveys (10 questions each), NPS/CSAT/CES metrics, reporting & analytics.

Starter Plan

Great for small teams looking to scale:

• Cost: $79/month
• 250 responses per month, 3 users
• All Free features, plus SMS, WhatsApp, multi-language surveys, AI sentiment, targeting, and 20+ integrations.
• Workflow automation, saved reports, and Zapier access.

Growth Plan

Designed for growing businesses demanding advanced CX:

• Cost: $299/month
• 1,000 responses per month, 5 users
• Everything in Starter, plus white-label domain/email, in-app SDK, advanced AI sentiment, dynamic segments, and close-loop inbox.
• Salesforce add-on, location-based insights, and overtime trend analysis.

Enterprise Plan

Custom solutions for complex requirements:

• Custom pricing and response volumes
• SSO, custom roles & permissions, advanced AI themes/entity recognition.
• Dedicated success manager, historical data import, HIPAA & NDA compliance.
• Full case management, webhooks, and priority support.

Offline Surveys Pricing

Capture feedback even without connectivity:

• Essential: $22/device/month (min. 2 devices) – kiosk mode, NPS/CES/CSAT, basic reports.
• Power: $25/device/month (min. 5 devices) – remote tracking, advanced analytics, webhooks.
• Enterprise: Custom pricing – Salesforce integration, historical import, SSO, CX consulting.

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Benefits to the User (Value for Money)

Investing in Zonka Feedback delivers unparalleled value. Here’s why:

• Cost-Effective Scaling: Pay only for the responses and features you need, then scale up with predictable pricing.
• All-in-One Platform: No more juggling multiple tools—surveys, analytics, workflows, and integrations are unified.
• Time Savings: AI-powered survey building and analytics reduce manual work, letting you focus on action.
• Higher Response Rates: Multi-channel outreach and automation ensure you engage customers at the right moment.
• Data-Driven Decisions: Real-time insights and AI theme detection help you prioritize improvements with confidence.
• Improved Customer Loyalty: Proactive closed-loop workflows turn detractors into promoters and strengthen brand advocacy.

Customer Support

My experience with Zonka Feedback’s support team has been outstanding. They offer multi-channel assistance, including email, live chat, and phone support for all paying customers. Response times are consistently fast—issues that I’ve raised via chat were addressed within minutes, and more complex queries through email received detailed solutions within a few hours.

For enterprise clients, there’s a dedicated success manager to help onboard your teams, configure specialized workflows, and ensure a smooth rollout. The support docs and knowledge base are comprehensive, but when I needed extra guidance, the live sessions and video tutorials delivered clear, step-by-step help. In short, you’re never left waiting when your CX program is on the line.

External Reviews and Ratings

Zonka Feedback consistently earns high marks across review sites. On G2, it holds an overall rating of 4.8/5 with users praising its intuitive interface and powerful analytics. Capterra reviewers highlight the platform’s ease of use and the impact of closed-loop features, often noting significant improvements in customer satisfaction scores within weeks of implementation.

Some users have mentioned a steeper learning curve when configuring advanced workflows and integrations, especially for enterprise-grade use cases. Zonka’s product team has responded by rolling out enhanced onboarding guides and a series of in-depth webinars dedicated to platform customization. Their roadmap indicates continued improvements in UX and integration setup, showing a commitment to addressing these concerns.

Educational Resources and Community

Zonka Feedback maintains an active resource hub packed with blog posts, case studies, and best-practice guides covering everything from survey design tips to advanced AI analytics strategies. The official YouTube channel offers step-by-step video tutorials on setting up workflows, interpreting sentiment reports, and optimizing feedback loops.

There’s also a vibrant online community where users share templates, discuss unique use cases, and provide peer-to-peer support. For hands-on learning, Zonka hosts regular webinars and Q&A sessions with product experts. Whether you’re a newcomer or a seasoned CX pro, these resources make it easy to stay informed and leverage the platform’s full potential.

Conclusion

In summary, Zonka Feedback combines simplicity and power in a single, AI-driven platform that meets the needs of both small teams and large enterprises. Its comprehensive feature set—from intuitive survey creation and robust multi-channel distribution to real-time AI analytics and seamless integrations—positions it as a top choice for any organization serious about customer experience.

With this Get 33% OFF Zonka Feedback’s Annual Plans Today opportunity, you can secure premium feedback capabilities at a fraction of the cost. Don’t let this exclusive deal slip away—get started with Zonka Feedback for free today and transform every customer interaction into a growth engine.

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