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What Is Textline?

Textline is a business texting software designed to streamline and scale enterprise communication using SMS. Whether you’re looking to improve internal coordination or engage customers directly, Textline offers a secure, collaborative platform that fits modern operations. From customer support agents answering live questions to sales teams sending bulk promotions, Textline bridges the gap between businesses and their audiences via an easy, familiar channel: text messaging.

Features

Textline packs a suite of advanced, yet intuitive, SMS features built for teams of all sizes. Here’s an in-depth look at what makes Textline stand out:

Mass Texting

Broadcast messages to large groups in seconds.

• Send promotional campaigns or urgent updates to thousands.
• Segment lists by tags or custom fields for targeted outreach.
• Schedule sends in advance to hit audiences at optimal times.

Unified Inbox

Manage all conversations in a single, shared view.

• See inbound texts from multiple numbers and departments together.
• Assign conversations to specific agents or teams.
• Filter by unread, open, or closed threads for quick triage.

Two-Way Texting

Engage in real-time, personalized chats with contacts.

• Answer customer questions just like a live chat.
• Use variables to auto-fill names or account details.
• Keep the human touch with emojis, GIFs, or photos.

SMS Surveys

Gather actionable feedback directly via text.

• Deploy CSAT or NPS surveys right after support tickets.
• Customize question language and response scales.
• Analyze survey data alongside conversation metrics.

Group Texting

Host multi-person threads without losing context.

• Create discussion groups for project teams or customer cohorts.
• All replies appear in a single thread for easy tracking.
• Useful for event coordination or focus-group discussions.

Text Templates (Shortcuts)

Eliminate repetitive typing with canned responses.

• Build a library of saved replies for common queries.
• Insert templates with a quick slash command.
• Update templates globally—ideal for policy changes.

Automations

Streamline workflows with time-based triggers and routing.

• Auto-reply to incoming texts during off-hours.
• Route messages to specific departments based on keywords.
• Set reminders for follow-ups or dormant threads.

Metrics

Track team performance and campaign ROI.

• View response times, resolution rates, and conversation volume.
• Monitor survey results alongside agent outputs.
• Export data for deeper analysis or board presentations.

Pricing

Textline offers plans to fit a variety of team sizes and budgets. Here’s the breakdown:

• Limited Plan ($20/agent/month, minimum 3 agents)
  • Suitable for small teams testing business texting
  • One department, 90-day conversation history
  • Webchat add-on available
• Standard Plan ($30/agent/month, minimum 3 agents)
  • Great for growing teams
  • Multiple departments, 3-year history
  • NPS & CSAT surveys, standard integrations, API & webhooks
  • HIPAA compatible and admin controls
• Pro Plan (Recommended) ($50/agent/month, minimum 5 agents)
  • Best for midsize and scaling operations
  • Unlimited history, custom agent roles, advanced surveys
  • Salesforce integration, priority support, dedicated CSM
  • Time-based automations & routes, advanced security
• Enterprise Plan (Custom pricing)
  • Ideal for large organizations and regulated industries
  • Unlimited agents, flexible implementation
  • Quarterly business reviews, personalized account plans
  • HIPAA compatible, all Pro features plus enterprise SLA

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Benefits to the User (Value for Money)

Textline delivers value on multiple fronts. Here’s what you get:

• Cost-Effective Scaling:
  
  With per-agent pricing and automation features, your ROI grows as your list expands, not your headcount.
• Improved Response Rates:
  
  SMS open rates hover around 98 %, so you reach contacts faster compared to email.
• Team Collaboration:
  
  Shared inboxes and assignment tools ensure no message slips through the cracks.
• Security & Compliance:
  
  SOC-2 certified, HIPAA & TCPA compliant—peace of mind for regulated industries.
• Time Savings:
  
  Automations and templates cut repetitive tasks, freeing up agents for high-impact work.
• Data-Driven Decisions:
  
  Built-in metrics let you optimize campaigns and staffing in real time.

Customer Support

I’ve found Textline’s support team to be incredibly responsive. Their live chat and email channels typically respond within minutes, and phone support is available for urgent issues. They also assign a dedicated customer success manager to Pro and Enterprise customers, ensuring you have a direct line for strategic guidance.

Beyond reactive support, Textline offers a thorough onboarding process. They guide you through SMS registration, number configuration, and best practices—so your team can hit the ground running without technical roadblocks.

External Reviews and Ratings

On G2 and Capterra, Textline boasts an average rating above 4.5 stars. Users praise the intuitive interface, collaborative features, and reliable deliverability. One reviewer noted, “Our support team’s response times halved after adopting Textline.” Another highlighted the security posture: “HIPAA compliance was a must for us, and Textline delivered.”

A few critiques mention occasional hiccups with third-party integrations or the learning curve on advanced automations. Textline is addressing these by expanding API documentation and rolling out in-app tutorials. Their roadmap indicates even tighter integration with popular CRMs and help desks in the coming months.

Educational Resources and Community

Textline supports users through a rich library of resources. Their official blog covers texting best practices, compliance updates, and case studies. Video tutorials walk you through initial setup, advanced automations, and reporting.

There’s also a growing user community on Slack and a public forum where customers share tips, workflows, and templates. Whether you prefer structured documentation or peer-to-peer advice, Textline’s ecosystem has you covered.

Conclusion

To recap, Textline is a robust, secure, and feature-rich business texting platform designed to scale with your team. From mass texting and live chat to advanced automations and detailed analytics, it delivers exceptional value for money. And with this exclusive limited promo—Get 20% OFF on Textline annual plans Today—you can kick off your annual subscription at a fraction of the regular price.

Don’t wait: seize this limited promo now and transform your customer outreach with Textline’s secure, collaborative SMS solution. Get your 20% discount before it expires!