Searching for the ultimate guide to mass text messaging? You just landed in the right spot. With Textline, you can send personalized SMS broadcasts to hundreds or thousands of contacts in seconds, all while keeping conversations secure and compliant.

Handling large volumes of messages without losing that personal touch can be challenging. Textline has been trusted by enterprises worldwide, holding SOC-2 certification and full HIPAA/TCPA compliance. Ready to transform your outreach? Try Textline Free for 14 days Today and see the difference for yourself.

What is Textline?

Textline is a business texting software designed to streamline and scale communication via SMS. Whether you’re managing customer support, driving sales, or coordinating internal teams, Textline makes two-way texting simple and secure. It offers a unified inbox, automation tools, and robust reporting to ensure every message lands at the right time.

Textline Overview

Founded with the mission to make business communication fast, friendly, and frictionless, Textline has grown from a startup to the most secure business SMS platform on the market. Over the years it has added advanced automations, tier-one security measures, and integrations with leading CRM and helpdesk systems. Today, teams of all sizes rely on Textline for everything from appointment reminders to large-scale marketing campaigns.

Pros and Cons

Pro: Easy mass texting with personalized fields and media attachments.

Pro: Unified inbox for all departments and unlimited team members.

Pro: Two-way SMS keeps conversations organized and context-rich.

Pro: Automations and scheduling ensure timely follow-ups without manual effort.

Pro: Enterprise-grade security (SOC-2, HIPAA, TCPA compliance).

Pro: Built-in metrics and reporting for tracking engagement and performance.

Con: Pricing requires a minimum number of agents, which may be high for very small teams.

Con: Advanced features like dedicated success managers only available on higher-tier plans.

Features

Textline offers a full suite of features that empower you to master mass text messaging.

Mass Texting

Broadcast SMS to many contacts at once while still feeling personal:

• Variable fields for first names, dates, and custom data.
• Support for emojis, photos, and file attachments.
• Opt-out management and compliance checks built in.

Unified Inbox

Keep every conversation in one place:

• Combine SMS, MMS, and webchat messages.
• Assign threads to specific departments or agents.
• Filter and search history across all channels.

Automations

Reduce manual work and respond instantly:

• Auto-replies based on keywords or time triggers.
• Scheduled messages for campaigns and reminders.
• Workflow automations integrated via API and webhooks.

Surveys & Metrics

Gather feedback and measure success:

• Built-in NPS and CSAT surveys via SMS.
• Custom survey templates and group texting options.
• Dashboards for real-time KPIs and agent performance.

Textline Pricing

Plans are designed to fit teams of all sizes, from basic texting to full enterprise deployments.

Limited

Price: $20/agent per month (min. 3 agents)

• Basic SMS features
• One department
• 90-day history

Standard

Price: $30/agent per month (min. 3 agents)

• Everything in Limited
• Multiple departments & 3-year history
• Standard integrations, NPS/CSAT surveys
• HIPAA compatible

Pro (Recommended)

Price: $50/agent per month (min. 5 agents)

• Unlimited history & custom roles
• Advanced security & priority support
• Salesforce integration & dedicated CSM

Explore full details and upgrade at Textline’s pricing page.

Textline Is Best For

Sales Teams

Boost outreach by sending personalized SMS sequences, track replies, and automate follow-ups.

Customer Support

Handle high volumes of inquiries with two-way texting, assign tickets, and maintain compliance.

Operations & Logistics

Send appointment reminders, delivery notifications, and emergency alerts with rich media.

Benefits of Using Textline

• Higher engagement rates: SMS open rates exceed 90% compared to email’s 20–30%.
• Improved response times: Messages delivered instantly and read within minutes.
• Scalability: Reach thousands of contacts without losing personalization.
• Team collaboration: Shared inbox, roles, and workflows keep everyone aligned.
• Data-driven insights: Track KPIs and optimize campaigns continuously.
• Compliance confidence: Automated TCPA and opt-out management.

Customer Support

Textline’s support team is available via chat, email, and phone. Response times average under one hour during business hours, ensuring you get help when you need it.

The dedicated customer success managers on Pro and Enterprise plans guide you through onboarding, best practices, and campaign optimization to maximize ROI.

External Reviews and Ratings

Users praise Textline for its intuitive interface and reliable delivery. Many note a significant uplift in engagement and streamlined team workflows.

Some customers mention a learning curve with advanced automations, but Textline’s tutorials and support resources help teams get up to speed quickly.

Educational Resources and Community

Textline maintains a blog with case studies, best practices, and SMS marketing tips. Live webinars and on-demand tutorials walk you through setup, automations, and optimization strategies.

The user community and knowledge base forums are active hubs for sharing templates, troubleshooting, and networking with other Textline customers.

Conclusion

Whether you’re launching a new SMS campaign or scaling enterprise-wide communications, Textline delivers the tools and security you need for effective mass text messaging. From automation to analytics, it’s engineered to keep your team productive and your customers engaged. Ready to experience it yourself? Try Textline Free for 14 days Today and start transforming your outreach.