Master Call Tracking for Seamless Customer Communication
Mastering call tracking for Seamless Customer Communication
In today’s fast-paced environment, accurate call tracking isn’t a luxury—it’s a necessity. Without precise logs of every inbound and outbound interaction, teams miss critical context, dilute accountability, and struggle to deliver outstanding support. That’s where Helpwise steps in.
How Helpwise Simplifies Call Tracking
Helpwise lets you make & track calls and SMS directly from your shared team mailbox. Every phone conversation and text message is automatically logged as an activity, ensuring nothing slips through the cracks. Whether you’re following up on a lead or resolving a support ticket, you’ll have full visibility into past interactions.
Shared Inbox Integration
With a simple click next to any phone number, you can initiate calls or texts without switching tools. All recordings, voicemails, and SMS threads sync back to the shared inbox so every team member stays informed.
Activity and Note Tracking
- View daily interactions by person, lead, or company
- Attach notes, tags, and next-step reminders to each call
- Searchable history for instant context on repeat callers
Contact Sync & Click-To-Call/Text
Your entire address book lives within Helpwise. Use click-to-call and click-to-text buttons to launch conversations instantly—no dialing or copy-pasting required.
Advanced Call Recording & Analytics
Every call is recorded, timestamped, and stored securely. Missed calls generate notifications, and voicemails are transcribed so teams can review and follow up promptly. Integrated analytics dashboards reveal patterns in call volume, response times, and team performance.
Plans That Scale with Your Team
Standard – $15/user/month
Ideal for small teams getting started with call tracking.
- Up to 3 shared inboxes
- 15 saved replies
- Email, live chat, and Facebook integration
- Standard analytics
Premium – $29/user/month
Perfect for growing teams that need automation.
- Unlimited saved replies
- Chatbot, calling, and WhatsApp channels
- Advanced analytics and CSAT
- AI assist and summarization
Advanced – $49/user/month
Designed for large teams focused on scalability.
- 30 shared inboxes
- Unlimited automation rules
- SLA rules and priority support
- Single sign-on (SSO)
Why Teams Love Helpwise for Call Tracking
- Centralized communication: Manage calls, SMS, and email in one shared workspace.
- Full transparency: Every conversation is logged, tagged, and searchable.
- Easy setup: Get your cloud phone system live in minutes.
- Actionable insights: Analytics dashboards reveal gaps and opportunities.
Get Started Today
Ready to streamline your call tracking and boost customer satisfaction? Get your 7-day Free Trial on Helpwise Today and experience automated call logging, seamless shared inboxes, and powerful analytics—all in one platform.
