Searching for the best way to reach thousands of customers instantly with a mass texting service? You’ve come to the right place. Textline is a business texting software designed to help enterprises streamline and scale communication with SMS. With strong security measures and a collaborative platform, Textline makes it effortless to run high-impact text campaigns at scale.

In today’s fast-paced world, customers expect quick responses and personalized interactions. Lengthy hold times and impersonal emails simply don’t cut it anymore. Luckily, I found a solution that checks every box: robust security, HIPAA and TCPA compliance, team collaboration tools, and powerful automation. Ready to experience the difference? Try Textline Free for 14 days Today and see how a mass texting service can transform your outreach.

What is Textline?

Textline is a secure business texting platform that enables teams to send and receive SMS messages at scale. Whether you need to coordinate internal updates or launch customer outreach campaigns, Textline serves as your central hub for two-way text communication.

With features like dedicated phone numbers, department-based workflows, and advanced analytics, Textline gives businesses the power to maintain personal connections without sacrificing reach.

Textline Overview

Founded with a mission to modernize customer and team communications, Textline has grown rapidly since its inception. Backed by industry-leading investors and trusted by enterprises across various sectors, the platform has processed millions of messages while maintaining strict security standards.

Textline’s leadership team brings decades of experience in telecom and software development. Their focus on compliance, ease of use, and seamless integrations has positioned Textline as a top choice for businesses looking to adopt a scalable mass texting service.

Pros and Cons

Pros:

• Enterprise-grade security with SOC-2 certification, HIPAA, and TCPA compliance
• Powerful mass texting and broadcast capabilities
• Unified inbox with real-time two-way messaging
• Advanced automations for routing, scheduling, and replies
• Rich analytics and reporting tools to track SMS performance
• Seamless integrations with CRMs, helpdesk systems, and more

Cons:

• Pricing may be higher than basic texting apps for small teams
• Learning curve for advanced features and API usage

Features

Textline is packed with features designed to help you scale conversations without losing personalization.

Mass texting

Broadcast messages to hundreds or thousands of contacts in seconds.

Unified inbox

Manage all conversations across departments and channels within one easy interface.

Two-way texting

Engage customers in real-time chat or reply to inbound messages seamlessly.

SMS surveys

Collect feedback with CSAT, NPS, or custom surveys via text.

Group texting

Loop in multiple recipients and handle replies together.

Text templates

Save time with reusable canned responses, emojis, and attachments.

Automations

Set up auto-replies, message scheduling, and workflow triggers based on keywords or rules.

Metrics

Access detailed KPIs and team performance reports to optimize your campaigns.

Textline Pricing

Choose a plan that fits your team size and communication needs.

Limited

Starting at $20 per agent, perfect for teams under three agents needing basic texting features and 90-day history.

Standard

$30 per agent, ideal for growing teams. Includes multiple departments, 3-year history, surveys, and standard integrations. HIPAA-compatible.

Pro

$50 per agent, recommended for larger teams. Unlocks unlimited history, custom roles, advanced automations, Salesforce integration, and priority support.

Enterprise

Custom pricing with unlimited agents, dedicated success manager, quarterly reviews, and flexible implementation.

Textline Is Best For

Customer Support Teams

Resolve inquiries faster with SMS, reduce call queues, and keep detailed communication logs.

Sales Teams

Move deals forward with timely follow-ups, personalized promotions, and nurture campaigns.

HR and Internal Communications

Send urgent alerts, shift updates, and policy changes directly to employees’ phones.

Healthcare Providers

Schedule appointments, share test results, and send reminders securely with HIPAA compliance.

Benefits of Using Textline

• Faster Response Times: Reduce hold times and meet customers where they are.
• Higher Engagement: SMS open rates exceed 98% compared to email’s 20%.
• Team Collaboration: Shared inboxes and roles keep everyone aligned.
• Improved Compliance: Built-in safeguards for data protection and legal requirements.
• Scalable Outreach: Easily send large-volume campaigns without losing personalization.

Customer Support

Textline’s support team is available via email, phone, and live chat. Users report fast response times and knowledgeable agents who assist with setup, integrations, and best practices.

For higher-tier plans, dedicated customer success managers provide strategic guidance to maximize your SMS ROI and ensure smooth operations.

External Reviews and Ratings

Customers praise Textline for its intuitive interface, reliable delivery rates, and enterprise-grade security. Many highlight the ease of onboarding and the positive impact on customer satisfaction scores.

Some users mention occasional challenges with advanced API configurations, but Textline’s support and documentation help resolve issues quickly.

Educational Resources and Community

Textline offers a robust knowledge base, weekly webinars, and an active online forum where users share tips and use cases. Their blog features deep dives into SMS compliance, automation best practices, and industry trends.

Conclusion

Implementing a secure, feature-rich mass texting service is key to meeting modern communication demands. Textline combines powerful SMS tools, top-tier security, and seamless collaboration to help you reach more people while keeping conversations personal. Ready to get started? Try Textline Free for 14 days Today and experience the difference yourself.

Try Textline Free for 14 days Today