small business answering service software can transform how you handle customer calls, chats, and appointments—ensuring you never miss an opportunity. I’m excited to introduce you to Answering Service Care, an industry veteran since 1974, serving businesses of all sizes with personalized call and chat support. Ready to streamline your communications? Get Started with Answering Service Care Today.

What is Answering Service Care?

Answering Service Care is a comprehensive live call answering and chat solution designed for small and medium-sized businesses seeking reliable, 24/7 customer support without the overhead of in-house staffing. It combines live operators, proprietary software, and customizable scripts to capture every call, schedule appointments, record messages, and even handle bilingual inquiries seamlessly.

Answering Service Care Overview

Answering Service Care was founded in 1974 by Herman Shooster, driven by a vision to deliver personalized, high-quality telephone support. What started as a small family operation has evolved into a three-generation, award-winning enterprise trusted by organizations across healthcare, legal, finance, real estate, and more.

Over the decades, Answering Service Care’s mission has remained clear: empower businesses to focus on growth while expert agents handle critical customer touchpoints. Their proprietary Secure App and Instant Replay recording tool are testaments to continual innovation, ensuring clients enjoy real-time message delivery and powerful analytics.

Today, this small business answering service software powers thousands of clients nationwide, distinguished by industry accolades from ATSI and CAM-X. It’s more than a call center—it’s a dedicated extension of your team.

Pros and Cons

Pros:

• 24/7 live call and chat coverage tailored to your business hours and peak volume.
• Instant Replay call recording accessible online for 30 days—ideal for compliance-driven industries.
• Bilingual support in Spanish and English without the cost of additional full-time hires.
• Flexible pricing plans to suit startups, growing practices, and enterprise-level needs.
• Appointment scheduling integration via Acuity for error-free booking and reminders.
• Customizable scripts and real-time message relay—agents act as an extension of your brand.
• Award-winning quality recognized by industry associations.
• Dedicated mobile app that loads your website instantly as calls ring.

Cons:

• Additional minute/chat charges may increase costs if usage spikes above plan limits.
• Some customization features require longer setup times for complex workflows.
• No bundled text messaging service—requires third-party integration.

Features

Answering Service Care delivers a robust suite of features designed to cover every aspect of customer communication. Below are the key capabilities you’ll leverage:

Live Call Answering

Never miss a call. Trained agents answer according to your script, triage priority inquiries, and forward messages in real time.

• 24/7 coverage or custom schedules
• Priority triage and escalation options
• Live message relay via phone, email, or SMS

Live Chat Support

Engage website visitors instantly with live chat that converts leads and answers FAQs.

• Custom chat workflows
• Chat-to-call escalation
• CRM integration available

Appointment Scheduling

Integrated with Acuity appointment software, agents manage your calendar error-free.

• Real-time confirmations and reminders
• Pre-defined booking rules (blackout dates, buffer times)
• Automated rescheduling and cancellations

Call Recording (Instant Replay)

Record, store, and review calls on-demand for 30 days via a secure online portal—essential for compliance and training.

• Easy playback and download
• Indexed by time, caller, and agent
• Supports medical, legal, and financial requirements

Bilingual Service

Serve both English- and Spanish-speaking callers with fluent, culturally sensitive support.

• Fully customizable bilingual scripts
• Dedicated Spanish-speaking agents
• Cost-effective alternative to internal hiring

Secure Mobile App

Access calls, messages, and client details on the go with the proprietary Secure App.

• Website loading alongside incoming calls
• Encrypted data transmission
• Push notifications for urgent messages

Answering Service Care Pricing

With transparent pricing and no hidden fees, you choose the plan that aligns with your call/chat volume and budget.

Starter Plan (Answering Service)

Price: $40/month
Perfect for solopreneurs and very low call volumes.

• 0 included minutes
• $1.65 per additional minute

Small Business Plan (Answering Service)

Price: $179/month
Ideal for growing businesses handling up to 100 calls monthly.

• 100 included minutes
• $1.62 per additional minute

Pro Plan (Most Popular – Answering Service)

Price: $319/month
Best for established practices needing up to 250 minutes.

• 250 included minutes
• $1.52 per additional minute

Enterprise Plan (Answering Service)

Price: $599/month
Designed for high-volume operations requiring up to 500 minutes.

• 500 included minutes
• $1.28 per additional minute

Live Chat plans start at $35/month with similar tiered options—visit the pricing page for full details.

Answering Service Care Is Best For

Whether you’re a small startup or a large enterprise, Answering Service Care adapts to your industry and scale.

Medical Practices

HIPAA-compatible call recording and appointment scheduling streamline patient intake and follow-up.

Legal Firms

Secure message logging and bilingual support ensure every client gets the attention they deserve.

Financial Services

Accurate call tracking and compliance-ready recording satisfy regulatory requirements.

Real Estate Agencies

Instant lead capture via calls and chats translates into faster sales cycles.

Small and Medium Businesses

Reduce overhead, scale support effortlessly, and maintain 24/7 coverage—ideal for limited budgets.

Benefits of Using Answering Service Care

• 24/7 Availability: Never miss a lead or support request, even after hours.
• Cost Savings: Eliminate full-time staffing expenses and reduce overhead.
• Scalability: Plans grow with your business seasonal spikes or permanent expansion.
• Professional Image: Consistent, friendly service enhances your brand reputation.
• Real-Time Insights: Access call metrics and recordings for continuous improvement.
• Regulatory Compliance: Secure, recorded communications meet industry standards.
• Custom Workflows: Tailor scripts and triage levels to suit your unique processes.
• Multichannel Support: Combine calls and chats under one roof for streamlined customer engagement.

Customer Support

Answering Service Care’s customer support team is reachable via phone, email, or through the Secure App. You’ll find them responsive and knowledgeable, ready to handle account changes, troubleshooting, and training requests.

Whether you’re onboarding new departments or refining scripting details, the dedicated account managers guide you every step of the way. Their deep understanding of your business goals ensures a smooth, ongoing partnership.

External Reviews and Ratings

Clients consistently praise Answering Service Care for professionalism, accuracy, and friendly agents. Testimonials highlight significantly reduced missed calls and improved appointment completion rates. Many cite Instant Replay as invaluable for quality control and training.

On the rare occasion of negative feedback—typically around additional-minute charges or initial setup delays—Answering Service Care addresses concerns promptly by adjusting plans or expediting configurations. Their willingness to refine processes earns high loyalty and repeat business.

Educational Resources and Community

Stay informed with the Answering Service Care blog, covering best practices in customer service, call triage strategies, and industry-specific compliance tips. Monthly webinars dive deep into topics like optimizing call scripts and leveraging analytics. A private user forum connects you with peers to exchange insights and creative workflows.

Conclusion

In today’s competitive landscape, the right small business answering service software can be the difference between lost opportunities and delighted customers. Answering Service Care equips you with live, bilingual agents, powerful call recording, seamless appointment scheduling, and a secure mobile app—everything you need to thrive.

Ready to elevate your customer communications? Get Started with Answering Service Care Today and enjoy personalized support from an award-winning, family-owned business since 1974.