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What Is Zonka Feedback?

Zonka Feedback is an AI-driven CX and feedback platform designed to turn raw customer insights into actionable improvements. Whether you’re running B2B surveys, capturing in-product feedback, or auditing field operations offline, Zonka Feedback offers a unified solution. It helps teams across marketing, support, product development, and operations collect feedback via multiple channels—email, SMS, web widgets, kiosks, and mobile forms—and then apply advanced AI analytics to decode sentiment, themes, and urgency.

Use-cases include:

• Tracking NPS, CSAT, and CES to gauge loyalty, satisfaction, and effort.
• In-product micro-surveys to inform feature roadmaps.
• Location-based kiosks and offline mobile forms for field inspections and audits.
• Closed-loop workflows that automatically route critical issues to support or product teams.

Features

Zonka Feedback packs an array of features that streamline every step of your feedback program. From survey design to AI analytics and team collaboration, each element plays its part in delivering world-class experiences.

Survey Builder & Templates

Design stunning, branded surveys in minutes with an intuitive drag-and-drop builder. Choose from AI-generated or expert-curated templates, then customize:

• Prebuilt questions for NPS, CSAT, CES, and more
• Conditional follow-up logic and branching
• Multi-language support and translations
• Custom branding—colors, logos, and white-label domain

Multi-Channel Feedback Collection

Collect feedback wherever your customers are. Zonka supports:

• Email, SMS, WhatsApp broadcasts
• Web and in-app widgets (SDK integrations included)
• QR codes and shareable links
• Offline kiosk, mobile forms, and on-premises terminals

AI-Driven Analytics & Reporting

Say goodbye to manual data sifting. The AI analytics engine automatically:

• Detects sentiment, emotions, and urgency
• Extracts key themes and entities from free-text responses
• Tags feedback and routes high-priority issues in real-time
• Generates word clouds, trend analyses, and driver comparisons

Workflow Automation & Closed-Loop Responses

Keep your team in sync and your customers delighted:

• Trigger surveys based on CRM events or helpdesk tickets
• Automate follow-up actions—escalations, emails, Slack alerts
• Manage cases and tickets directly within the platform
• Collaborate in a shared inbox with notes, tasks, and tags

Integrations & Customizations

Seamlessly plug Zonka Feedback into your existing stack:

• 20+ native connectors (Salesforce, HubSpot, Zendesk, Intercom)
• 1000+ apps via Zapier for marketing automation and data sync
• Open APIs and webhooks for custom workflows
• White-label and SSO options on enterprise plans

Pricing

Whether you’re a startup or an enterprise, there’s a plan that fits both your budget and feedback needs. Here’s the breakdown:

• Free Plan (0 USD/month): Perfect for solo entrepreneurs or early-stage startups testing out feedback. Includes 50 responses, 1 user, 3 active surveys, AI templates, NPS/CSAT/CES metrics, basic analytics.
• Starter (79 USD/month): Best for small teams. 250 responses/month, 3 users, remove branding, SMS & WhatsApp channels, multi-lingual surveys, 20+ integrations, workflow automation.
• Growth (299 USD/month): For growing businesses needing scale. 1000 responses, 5 users, in-app SDK, advanced AI sentiment, white-label domains, dynamic segments, advanced reporting, Salesforce add-on.
• Enterprise (Custom Pricing): Tailored for large organizations. Unlimited responses, custom roles & SSO, advanced AI themes, HIPAA/HIPAA, dedicated success manager, SLA, NDAs.

Note: All annual plans are eligible for our exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today discount, making it easier than ever to get started.

Benefits to the User (Value for Money)

Investing in Zonka Feedback translates directly into cost savings, efficiency, and stronger customer relationships. Key advantages include:

• Comprehensive CX Platform: Eliminates the need for multiple tools by unifying surveys, analytics, and case management—driving down overall software costs.
• Rapid Deployment: Ready-to-use templates and AI builders slash setup time from weeks to minutes, so your team acts on insights faster.
• Actionable Insights: AI-powered sentiment and theme detection means you spend less time interpreting data and more time improving experiences.
• Scalable Across Teams: From frontline staff to executive dashboards, Zonka grows with you—ensuring ROI remains high as your feedback volume increases.
• Automation-Driven Efficiency: Workflow automations and integrations eliminate manual tasks, reducing labor costs while maintaining personalized outreach.
• Proactive Issue Resolution: Real-time alerts and case management help your team solve customer problems before they escalate—boosting loyalty and reducing churn.
• Exclusive Savings: By clicking on this special promo, you lock in a major discount on annual subscription fees—maximizing your budget.

Customer Support

Zonka Feedback offers industry-leading support to ensure you get the most from your investment. Their team is available via email, live chat, and phone, catering to all time zones with rapid response times. Whether you have a simple how-to question or need assistance customizing an API integration, you’ll find knowledgeable, helpful agents ready to assist.

Enterprise customers gain access to a dedicated success manager who provides strategic guidance, onboarding assistance, and regular check-ins. Coupled with an extensive knowledge base, video tutorials, and community forums, Zonka’s support ecosystem ensures that help is always at your fingertips.

External Reviews and Ratings

Zonka Feedback consistently receives high marks across major review platforms. On G2, users award it 4.6 out of 5 stars for ease of use and customer service, praising its intuitive interface and robust automation. Capterra reviewers highlight the depth of AI analytics and the flexibility of integrations, earning an average rating of 4.5 stars.

Some critics note that the feature set can feel overwhelming at first, and the SMS channel adds to cost quickly if not carefully managed. Zonka’s team has addressed these concerns by rolling out a guided setup wizard, expanded usage dashboards, and more granular SMS credit controls—proving their commitment to continuous improvement.

Educational Resources and Community

Learning never stops with Zonka Feedback’s comprehensive resource library. Dive into official blogs that cover best practices in survey design, customer journey mapping, and CX leadership. Video tutorials walk you through everything from setting up your first NPS survey to advanced workflow automation.

For peer-to-peer support, join the Zonka Community Forum or the dedicated Slack workspace, where you can exchange tips, share templates, and discuss the latest CX trends with fellow practitioners. Regular webinars and live Q&A sessions with Zonka experts ensure you stay ahead of the curve.

Conclusion

To sum up, Zonka Feedback delivers a best-in-class CX and feedback platform that unifies survey creation, AI analytics, automation, and support into one seamless experience. If you’ve been on the fence, this is the moment to act. Mid-this journey you’ve seen how every feature—from offline kiosks to AI sentiment tagging—works together to accelerate growth and loyalty. Plus, with our exclusive Get 33% OFF Zonka Feedback’s Annual Plans Today, there’s never been a better time to streamline your customer insights and take charge of your brand’s reputation.

Get Started with Zonka Feedback for Free Today and experience firsthand why teams worldwide rely on Zonka to power their CX programs. Don’t miss out—lock in your savings and unlock seamless customer feedback now!