Incorporating a dash of random experimentation into your contact center optimization can reveal unexpected improvements. Below are eight random tips to fine-tune your cloud contact center operations using Freshcaller.

1. Shuffle Your Inbound Routing Patterns: Randomly rotate caller groups across agents each hour to balance workloads and identify high-performer pairings with Freshcaller’s advanced inbound routing.
2. Alternate Greetings Weekly: Swap your call greetings on a whim to test which tone or message resonates best. Customize greetings in Freshcaller within minutes to keep your brand voice fresh.
3. Randomize Agent Break Schedules: Use Freshcaller’s analytics to mine peak call volume windows, then randomly assign break times outside those peaks to maintain service levels.
4. Probe with Surprise Quality Checks: Launch unannounced call barging sessions at random intervals to assess agent performance and offer live coaching through Freshcaller’s call monitoring feature.
5. Test Voice Bot Scripts on a Whim: Randomly A/B test variations of your AI-powered voice bot scripts for IVR to see which prompts reduce handle time and improve first-call resolution.
6. Spin Up Numbers in New Regions: Every quarter, randomly select a country from Freshcaller’s 90+ available numbers to expand your global presence and gauge local call trends.
7. Shuffle Dashboard Metrics: Periodically randomize which real-time metrics appear on your Freshcaller dashboard to surface hidden insights and prevent oversight bias.
8. Switch Carriers Mid-Campaign: Randomly rotate between your own carrier (BYOC) and Freshcaller’s built-in telephony on selected calls to compare call quality and cost impact seamlessly.

Injecting an element of random testing ensures continuous improvement and uncovers efficiencies you might otherwise overlook. Pair these tips with Freshcaller’s intuitive, scalable platform to elevate customer experiences, reduce wait times, and never miss a call.

Try Freshcaller Free for 14 days Today and start exploring how random tweaks can drive exceptional results.