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Stick with me, and I’ll show you exactly how this sale can slash your costs while supercharging your support workflows. We’ll walk through what Capacity is, explore its standout features, break down pricing plans (highlighting where your savings kick in), and cover everything else you need to know before you claim your 20% OFF. Ready to see how far this deal can go? Let’s dive in.

What Is Capacity?

Capacity is an AI-powered support automation platform designed to streamline and accelerate every aspect of customer and internal support. By connecting seamlessly to your entire tech stack, Capacity leverages intelligent virtual agents, live agent assistance, automated workflows, and a unified knowledge base to:

• Answer FAQs across voice, web chat, email, SMS, social media, and in-app messaging.
• Automate repetitive tasks so support teams can focus on complex issues and strategic initiatives.
• Deliver consistent, accurate responses that cut down on resolution times and lift satisfaction scores.

Whether you’re a small startup grappling with limited headcount or an enterprise-scale organization juggling multiple support channels, Capacity adapts to your size and needs. It’s built to grow with you, ensuring you never outpace your support infrastructure.

Features

Capacity packs a comprehensive suite of features aimed at unifying your support ecosystem, boosting agent productivity, and delivering smooth, on-brand experiences to every user. Here’s a closer look at what each capability brings to the table.

AI Support Automation

Capacity’s core engine automates the vast majority of routine inquiries, freeing agents to tackle higher-value tasks. The AI model is trained on your own knowledge base and continuously learns from each interaction.

• Automated responses reduce resolution times by up to 50%.
• Handles common queries like password resets, order updates, and policy clarifications.
• 24/7 availability ensures no question goes unanswered—day or night.

Unified Knowledge Base

Unlike patchwork solutions, Capacity consolidates all documentation, SOPs, FAQs, and product information into a single, intelligent repository.

• Instant search across multiple data sources—wikis, PDFs, internal docs, and live ticket histories.
• Automatic content suggestions and real-time updates keep information current.
• Version control and audit trails maintain compliance and transparency.

Integrations

Out-of-the-box connectors make it easy to link Capacity with the tools you already use. Skip manual syncing and enjoy real-time data exchange across your stack.

• 250+ pre-built integrations covering CRMs, helpdesks, collaboration platforms, and databases.
• Flexible REST APIs for custom workflows and advanced use cases.
• Bi-directional data flow ensures customer context travels seamlessly between systems.

Intelligent Virtual Agents

Deploy AI-driven chatbots and voice bots that handle up to 90% of tier-1 tasks. These virtual agents engage users naturally and escalate to humans only when needed.

• Multi-channel support: web chat, SMS, voice IVR, social messaging.
• Context-aware conversations that maintain session history.
• Branded personality and tone customization for on-brand interactions.

Agent Assist & Live Support

Empower your human agents with real-time AI assistance that boosts efficiency and accuracy during live chats or calls.

• Auto-suggested replies and knowledge snippets appear as your agent types.
• Live coaching tips help maintain a consistent brand voice.
• Quick access to relevant articles or troubleshooting steps without leaving the conversation window.

Campaigns & Workflows

Design no-code workflows that trigger proactive outreach, follow-up emails, escalations, or internal alerts based on specific events or conditions.

• Drag-and-drop workflow builder for rapid setup.
• Automated escalation paths ensure SLAs are met.
• Customizable notifications to keep stakeholders in the loop.

Conversational AI

Beyond simple Q&A, Capacity’s AI understands user intent, manages complex dialogues, and gracefully hands off to a human agent when necessary.

• Natural language understanding reduces friction.
• Adaptive learning shapes responses based on real user interactions.
• Supports multi-turn conversations and context retention.

Analytics & Insights

Deep-dive into every interaction with dashboards and reports that reveal trends, measure satisfaction, and highlight knowledge gaps.

• Conversation transcripts and sentiment analysis.
• Performance metrics for bots and human agents.
• Custom report builder and API access for advanced analytics.

Security

Capacity meets enterprise-grade security standards to protect sensitive data at rest and in transit.

• Full encryption (AES-256) and TLS in transit.
• Role-based access control and single sign-on (SSO).
• Regular security audits and compliance certifications (SOC 2, ISO 27001).

Solutions Built for Every Business

No matter your industry or support challenge, Capacity offers customizable templates and specialized modules designed to address your unique needs.

• E-commerce: Order tracking, returns automation, cross-sell suggestions.
• SaaS & Tech: Onboarding guides, technical troubleshooting flows.
• Healthcare & Finance: HIPAA-compliant workflows, secure document handling.

Pricing

Capacity offers transparent, tiered pricing designed to fit teams of all sizes, with volume discounts and optional add-ons. Here’s how the plans stack up:

Starter Plan

• Who it suits: Small businesses or pilot projects exploring AI support.
• Price: $499/month.
• Includes: Up to 5,000 interactions, 1 seat, core AI support automation, basic analytics.

Professional Plan

• Who it suits: Growing teams needing multi-channel coverage.
• Price: $1,499/month.
• Includes: Up to 25,000 interactions, 5 seats, advanced analytics, 250+ integrations, workflows.

Enterprise Plan

• Who it suits: Large organizations with complex requirements and custom SLAs.
• Price: Custom (starts at $5,000/month).
• Includes: Unlimited interactions, unlimited seats, dedicated support engineer, advanced security features.

Ready to start saving right away? Head over to Capacity and apply your Get up to 20% OFF Capacity Today discount during checkout. This exclusive sale ensures you get enterprise-level support automation at a fraction of the cost.

Benefits to the User (Value for Money)

Investing in Capacity delivers immediate and long-term value across your support organization. Here are the top benefits:

• Reduced operational costs: Automating repetitive tickets means fewer support hours, translating into significant payroll savings.
• Faster resolution times: Instant AI responses and agent assist tools speed up every interaction, boosting customer satisfaction.
• Scalable support: Add channels or user seats without exponential cost increases—you pay for usage, not overhead.
• Consistent experiences: A unified knowledge base ensures every customer gets accurate information every time.
• Increased agent productivity: Live coaching and suggested replies reduce training time and improve first-contact resolution rates.
• Actionable insights: Detailed analytics expose process bottlenecks and knowledge gaps for targeted improvements.
• Enhanced security compliance: Enterprise-grade protections reduce risk and help you meet regulatory requirements.
• Rapid ROI: Many teams recoup their investment in under six months through cost savings and revenue gains.

Customer Support

Capacity provides best-in-class customer support with multiple channels to suit your team’s preferences. Whether you need onboarding assistance, troubleshooting, or strategic guidance, you can reach out via email, live chat, phone, or your dedicated account manager. Response times are consistently fast—average first replies come within 30 minutes during business hours.

For more complex implementations, Capacity’s in-house experts guide you through every step of the process. From initial setup and knowledge base building to custom integrations and user training, the support team ensures a seamless transition and ongoing success. Quarterly business reviews and optimization workshops are also available to maximize your ROI.

External Reviews and Ratings

Capacity enjoys high marks from industry analysts and verified customers. On G2, it holds a 4.6/5 rating based on over 200 reviews, with users praising its intuitive interface, powerful automation, and responsive support. Capterra reviewers highlight the unified knowledge base as a game-changer for reducing context-switching, rating that feature 4.8/5 on average.

Some customers have pointed out occasional quirks in initial AI training and the learning curve for complex workflow setup. Capacity addresses these concerns by offering tailored training sessions and guided best practices to accelerate proficiency. Regular updates also refine the AI model and expand integrations based on user feedback.

Educational Resources and Community

Capacity empowers users with a wealth of learning materials. The official blog publishes weekly posts covering AI support trends, product announcements, and optimization tips. Video tutorials on the Capacity YouTube channel walk you through everything from bot configuration to advanced analytics. The comprehensive documentation portal includes step-by-step guides, API references, and troubleshooting articles.

Beyond official channels, an active user community forum lets you connect with other Capacity customers to share workflows, integration hacks, and creative use cases. Regular webinars and online user group meetups offer direct access to product experts and fellow practitioners—perfect for continuous learning and networking.

Conclusion

After exploring every facet of Capacity—from AI support automation and a unified knowledge base to robust security and enterprise-grade analytics—it’s clear why so many organizations are making the switch. And with this special Get up to 20% OFF Capacity Today offer, there’s never been a better time to automate your support, reduce costs, and delight customers and employees alike. Midway through implementation or just kicking off your AI journey, Capacity has the tools, integrations, and expertise to transform your service operations.

Don’t let this opportunity slip away. Secure your discount and Get Started with Capacity Today—and watch your support metrics soar while your budget stays firmly in check.