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Stick around, because I’ll walk you through exactly what makes Helpwise such a game-changer for team inboxes, calls, SMS, and more—and how this **29% OFF** deal can save you hundreds (or even thousands) annually. You’ll see why thousands of businesses swear by Helpwise for shared inbox collaboration and seamless communication.

What Is Helpwise?

Helpwise is a powerful shared inbox and cloud phone solution designed to help teams collaborate on emails, calls, and SMS from a single dashboard. It’s built for customer support, sales outreach, and any scenario where multiple team members need real-time visibility into conversations and activities. With integrated calling, click-to-text, call logging, and advanced analytics, Helpwise turns scattered communication channels into one organized workspace.

Use-cases include:

• Customer support teams handling email, live chat, and social messages together.
• Sales and outreach teams making calls and sending SMS without switching tools.
• Startups and small businesses needing affordable shared inboxes and phone system.
• Enterprises requiring advanced assignment rules, SLA tracking, and analytics.

Features

Helpwise’s robust feature set bridges email and voice/SMS channels, delivering a unified communication experience. Below are some of the standout capabilities:

Make & Track Calls Directly

With Helpwise’s JustCall integration, making calls is as easy as clicking a button. The dialer appears next to every phone number in the shared inbox.

• Click-to-call functionality: Instantly dial any contact without manually entering numbers.
• Call recording & voicemails: Every call is recorded automatically for later review or training.
• Missed call alerts: See who called when you were unavailable and follow up swiftly.

Send & Log SMS From Your Team Inbox

Engage customers via SMS right from your Helpwise dashboard. All texts are logged as activities, keeping your team aligned.

• Click-to-text links: Compose and send SMS with one click, no external apps needed.
• Unified thread view: Both email and SMS messages appear in chronological order.
• Activity sync: Track every SMS conversation alongside calls and emails.

Comprehensive Contact Sync

Helpwise syncs contacts from your connected CRMs and databases, ensuring you always have an up-to-date address book.

• Two-way sync: New contacts created in Helpwise are mirrored in your CRM and vice versa.
• Company & lead details: View contextual information (company name, deal value, last activity).
• Search and filter: Quickly find contacts, leads, and companies with powerful filters.

Shared Inboxes & Collaboration

Manage multiple inboxes—email, live chat, Facebook, and more—in one place. Assign conversations, add private notes, and avoid duplicate replies.

• Round-robin assignment: Distribute new conversations evenly among team members.
• Collision detection: Prevent two agents from replying to the same thread at once.
• Saved replies: Use templates to respond faster and maintain consistency.

Personalized Conversation Context

Every conversation comes with a timeline of past interactions—calls, texts, emails, and notes—so you never miss critical context.

• Interaction badge: A small icon on the dialer surfaces all previous calls and messages.
• Notes & tags: Add internal notes or categorize conversations for easy retrieval.

Cloud Phone System Setup

Get your cloud phone system up and running within minutes. No hardware needed—just log in and start calling.

• Instant global numbers: Acquire local phone numbers in 70+ countries.
• Number porting: Bring your existing numbers and preserve your brand identity.
• VoIP apps: Use web, desktop, or mobile apps to make and receive calls.

Workflows & Analytics

Automate recurring tasks and measure team performance with built-in workflows and dashboards.

• Automation rules: Trigger actions (assignments, notifications) based on keywords or conditions.
• Campaigns: Launch SMS and voice campaigns to nurture leads at scale.
• Reports & dashboards: Track key metrics such as response time, call volume, and CSAT.

Pricing

Helpwise offers three simple, scalable plans. Each plan is billed per user, per month, and annual subscriptions come with an exclusive **29% discount**.

Standard – Collaboration for Small Teams

• Price: $15/user/month (billed annually after discount)
• Best for: 2–10 users seeking basic shared inbox functionality
• Includes:
  • 3 Shared Inboxes
  • 15 Saved Replies
  • Email, Live Chat & Facebook integration
  • Standard analytics and integrations

Premium – Automation for Growing Teams

• Price: $29/user/month (billed annually after discount)
• Best for: Teams needing advanced automation and additional channels
• Includes all Standard features plus:
  • 10 Shared Inboxes
  • Unlimited Saved Replies
  • 25 Automation Rules
  • Chatbot, Calling & WhatsApp
  • Advanced analytics, CSAT, AI Assist

Advanced – Scale for Large Teams

• Price: $49/user/month (billed annually after discount)
• Best for: 3+ users requiring enterprise-grade features
• Includes all Premium features plus:
  • 30 Shared Inboxes
  • Unlimited Automation & SLA Rules
  • AI Auto-Prioritization
  • Single sign-on (SSO) & Priority support

Benefits to the User (Value for Money)

Helpwise packs immense value into every plan. Here’s how you get more bang for your buck—especially with the **29% OFF** annual deal:

• Unified Communication: Email, calls, SMS, chat and social messages in one place – eliminates tool-hopping and saves time.
• Actionable Insights: Real-time analytics guide decision-making and highlight bottlenecks in support or sales workflows.
• Boosted Productivity: Automation rules and saved replies cut repetitive tasks, freeing your team to focus on high-value work.
• Scalable Pricing: Start small with the Standard plan and upgrade as your team and needs grow.
• Improved Customer Satisfaction: Faster response times and consistent messaging foster trust and loyalty.
• Cost Savings: Avoid paying for separate phone, SMS and help desk tools—Helpwise consolidates them under one roof.
• Flexible Deployment: Cloud-based system works on web, desktop and mobile—perfect for remote and hybrid teams.

Ready to see it in action? Click here to Get 29% OFF Helpwise Annual Plans Today and supercharge your team’s productivity.

Customer Support

Helpwise prides itself on responsive, multi-channel support. Whether you have setup questions, need troubleshooting assistance, or want to share feedback, their team is ready to help via email, live chat, or phone. Most queries receive a first response within an hour during business hours.

They also provide comprehensive onboarding for new customers, including dedicated setup calls and data migration assistance. For ongoing support, you can access in-app chat, open a ticket through the Help Center, or call their support hotline. The combination of quick response times and knowledgeable staff ensures minimal downtime for your team.

External Reviews and Ratings

On G2, Helpwise holds a 4.6/5 rating across hundreds of reviews. Users frequently praise its intuitive interface, seamless JustCall integration, and reliable performance. Capterra reviewers highlight the ease of collaboration and the time saved by having everything in one unified inbox.

While the majority feedback is overwhelmingly positive, a few customers mention occasional call quality hiccups in regions with poor internet connectivity. Some users have requested more advanced reporting features. In response, Helpwise’s development team has rolled out network optimization updates and is working on new custom reporting modules to address these points.

Educational Resources and Community

Helpwise offers an extensive library of educational materials to help you get the most out of the platform. Their official blog covers best practices for email support, phone etiquette, and workflow automation. Video tutorials and step-by-step guides are available in the Help Center for quick visual walkthroughs.

Active user communities on Slack and Facebook allow you to connect with other Helpwise customers, share tips, and ask questions. Quarterly webinars feature product roadmaps and deep dives into advanced features. Additionally, the detailed documentation portal covers APIs, integrations, and troubleshooting, so you always have a self-help resource at your fingertips.

Conclusion

In summary, Helpwise delivers an all-in-one solution for shared inboxes, calling, and SMS that scales from small teams to large enterprises. Its robust feature set—spanning call recording, click-to-text, automation, and analytics—means you can streamline operations, boost productivity, and improve customer satisfaction. And with the exclusive Get 29% OFF Helpwise Annual Plans Today offer, there’s no better time to sign up.

Don’t let fragmented tools slow your team down. Take advantage of this limited-time promotion and Get 29% OFF Helpwise Annual Plans Today—your team (and budget) will thank you!