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What Is Textline?

Textline is enterprise-grade business texting software designed to streamline and scale two-way SMS communication for support teams, sales departments, and internal workflows. It transforms traditional, slow channels—like hold-heavy phone lines and overflowing inboxes—into a fast, conversational experience that customers and teams love.

With Textline, companies can:

• Engage customers quickly via SMS surveys, group messages, and one-on-one chats.
• Collaborate seamlessly across departments with shared inboxes and role-based access.
• Automate routine follow-ups and reminders using built-in workflows.
• Maintain top-tier security and regulatory compliance, including SOC-2, HIPAA, and TCPA.

Features

Textline packs a rich suite of features that make business messaging personal, efficient, and secure. Below, I break down the key capabilities you’ll rely on daily.

Mass Texting

Broadcast messages to large contact lists in seconds, ensuring your announcements, promotions, or event reminders reach everyone at once.

• Instant delivery to hundreds or thousands of recipients.
• Customizable variable fields to personalize each message.
• Schedule broadcasts in advance to hit optimal send times.

Unified Inbox

Manage all conversations in a single dashboard instead of juggling multiple numbers or platforms.

• Filter by department, agent, or message status.
• Track unread messages and conversation history at a glance.
• View SMS, MMS, and webchat in one place (with webchat add-on).

Two-Way Texting

Engage customers in real time with standard SMS or MMS—sending images, links, and emojis to keep conversations friendly and clear.

• Live typing indicators and read receipts for better context.
• Group messaging for internal or multi-recipient chats.
• Agent handoff to ensure continuity when shifting between team members.

SMS Surveys

Collect feedback using CSAT, NPS, or custom surveys right in the message thread.

• Automated triggers to send surveys after support resolution.
• Real-time reporting on customer satisfaction and loyalty scores.

Text Templates (Shortcuts)

Save time by using pre-written replies for common questions.

• Create and share a library of shortcuts across your team.
• Insert variable fields for personalization (e.g., {{FirstName}}).

Automations

Automate routine tasks—from auto-replies outside business hours to drip campaigns—so your team focuses on high-value interactions.

• Time-based routing to assign leads during peak hours.
• Conditional workflows based on keywords or tags.

Metrics & Analytics

Access built-in dashboards to track critical KPIs and monitor agent performance.

• Conversation volume by department and by agent.
• Response time averages and resolution rates.
• Engagement metrics on mass texts and surveys.

Pricing

Textline’s plans are transparent and scale with your team size and needs. Here’s a breakdown to help you pick the best fit:

Limited – $20/agent per month (Min. 3 agents)

• Basic SMS features for small teams
• One department, 90-day conversation history
• Webchat add-on available

Standard – $30/agent per month (Min. 3 agents)

• All Limited features plus:
• Multiple departments, 3-year history
• NPS & CSAT surveys, standard integrations
• API and webhooks, HIPAA compatible

Pro (Recommended) – $50/agent per month (Min. 5 agents)

• All Standard features plus:
• Unlimited history, custom agent roles
• Salesforce integration, advanced automations
• Priority support & dedicated CSM

Enterprise – Custom Pricing

• Everything in Pro, unlimited agents
• Personalized implementation & quarterly reviews
• HIPAA compatible, premium security options

By choosing an annual plan, you’ll Get 20% OFF on Textline annual plans Today—making the Pro tier effectively just $40 per agent each month.

Benefits to the User (Value for Money)

With Textline, you get far more than an SMS tool—here’s why this platform delivers exceptional ROI:

• Faster Response Times: SMS open rates exceed 98%, so you’ll see replies in minutes, boosting customer satisfaction and reducing ticket backlogs.
• Higher Conversion Rates: Two-way texting converts leads at a higher rate than email campaigns or cold calls because it’s direct and convenient.
• Team Collaboration: Shared inboxes, role-based access, and automated routing keep everyone aligned and productive without extra meetings.
• Regulatory Peace of Mind: SOC-2 certification and HIPAA/TCPA compliance reduce the risk of fines and data breaches—protecting your reputation and wallet.
• Scalable Automation: Automate follow-ups, surveys, and reminders to reallocate resources from repetitive tasks to revenue-driving activities.
• Clear Analytics: Detailed metrics empower you to optimize messaging strategies and allocate budget where it delivers the most impact. Plus, you can click here to learn more: Textline.

Customer Support

Textline prides itself on responsive, knowledgeable support. Whether you have a quick setup question or need troubleshooting for complex workflows, the support team is available via email and live chat. Most inquiries receive an initial response within minutes during business hours, so you’re never left waiting.

For mission-critical issues or personalized guidance, you can also call their support hotline. Pro and Enterprise customers benefit from priority access and a dedicated customer success manager, ensuring any challenge is resolved swiftly. The combination of multiple channels and fast SLAs makes it easy to keep your operations running smoothly.

External Reviews and Ratings

On G2, Textline holds a strong 4.6-star average from hundreds of verified reviews. Customers frequently praise its intuitive interface and reliable deliverability. One reviewer noted, “Our response rates jumped 50% in the first month—Textline is a game-changer.”

Meanwhile, on Capterra, it scores 4.5 stars, with users highlighting seamless integrations and robust compliance features. A few critics mentioned occasional delays during peak hours, but Textline has since added infrastructure improvements and optimized routing to address those lags. Overall, the consensus is overwhelmingly positive, and the roadmap shows continued enhancements.

Educational Resources and Community

Textline offers extensive resources to help teams get the most out of their subscription. Their official blog publishes best practices, case studies, and SMS marketing tips every week. Video tutorials cover everything from basic setup to advanced automation workflows.

Developers will appreciate the detailed API documentation and code samples available in the portal. There’s also an active user community on Slack, where customers swap templates, share strategies, and troubleshoot together. For those who prefer self-paced learning, Textline hosts monthly webinars featuring industry experts and product demos.

Conclusion

Textline stands out as the premier business texting platform—combining powerful features, rock-solid security, and top-tier support. Whether you’re a small team or a large enterprise, its flexibility and compliance make it a reliable partner for any customer-centric operation. Plus, there’s never been a better time to invest: Textline’s exclusive offer lets you Get 20% OFF on Textline annual plans Today, locking in major savings right now.

Ready to transform your customer communication? Try Textline Free for 14 days Today by clicking here: Textline.