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If you’re ready to save serious cash while unlocking every powerful feature Textline has to offer, stick around. I’ll walk you through everything—what Textline is, why it works, pricing details, real user feedback and more—so you can see exactly how this deal puts your team ahead of the curve.

What Is Textline?

Textline is enterprise-grade business texting software built to streamline and scale your SMS communication. Whether you’re handling customer support requests, sending marketing campaigns or improving internal coordination, Textline brings a fast, personal two-way chat experience to modern teams.

• Customer Outreach: Broadcast promotions or updates via mass texting and group SMS to reach hundreds or thousands in seconds.
• Support & Sales Teams: Manage inbound and outbound messages in a unified inbox so no inquiry goes unanswered.
• Internal Operations: Send urgent company-wide alerts, coordinate field teams or gather feedback through SMS surveys.

With robust security, collaboration tools and compliance safeguards (SOC-2, HIPAA, TCPA), Textline stands out as the safest, most scalable business SMS platform on the market.

Features

Textline packs an arsenal of features designed to simplify workflow, boost engagement and safeguard data. Here’s a closer look at the functionality that makes it a top choice for organizations of all sizes.

Mass Texting

Need to broadcast the same message to a large audience? Textline’s mass texting empowers you to:

• Send lists of up to thousands of contacts in one go without losing personalization.
• Segment audiences by tags or custom fields for targeted promotions.
• Schedule broadcasts ahead of time to hit inboxes at the perfect moment.

Unified Inbox

Stop bouncing between platforms. Textline’s unified inbox centralizes all conversations—live chats, group threads and scheduled messages—into one interface. Benefits include:

• Quick search and filtering to locate past conversations in seconds.
• Assignment of specific threads to team members for accountability.
• Status indicators (open, pending, closed) to track response progress.

Two-Way Texting

Engage in real-time one-on-one conversations with customers or teammates. This feature delivers:

• Instant back-and-forth messaging that feels like a normal SMS chat.
• Read receipts and typing indicators to improve transparency.
• Rich media support (emojis, images) to keep communication lively.

SMS Surveys

Gather feedback swiftly with built-in SMS survey tools. Choose from:

• CSAT and NPS templates to measure satisfaction and loyalty.
• Custom surveys to ask exactly what matters to your operation.
• Automated follow-up questions based on customer responses.

Group Texting

Coordinate multiple participants in a single thread. Perfect for:

• Team alerts and on-call rotations.
• Event planning discussions requiring speedy coordination.
• Multi-stakeholder updates where everyone stays on the same page.

Text Templates (Shortcuts)

Boost response speed with reusable canned messages. Features include:

• Variable fields to automatically insert names, order numbers or appointment dates.
• Shortcut categorization for easy access by department or topic.
• Quick editing capabilities to tweak templates on the fly.

Automations

Automate repetitive texting tasks so your team can focus on high-value work:

• Auto-replies for common inquiries like business hours or FAQs.
• Drip sequences to nurture leads with timed messages.
• Trigger-based workflows tied to customer behavior or CRM data.

Metrics & Analytics

Track performance with actionable data:

• Detailed reports on message delivery, open rates and response times.
• Team performance dashboards showing individual productivity.
• Campaign insights to optimize future texting strategies.

Pricing

Textline offers flexible tiers to suit small teams up to large enterprises, with significant savings when you opt for annual billing. Below is a breakdown of each plan and what you get.

• Essentials Plan – Starting at $35/user/month (billed monthly) or $28/user/month (billed annually after your exclusive Get 20% OFF on Textline annual plans Today discount).
  • 1 local or toll-free number.
  • Up to 1,000 messages/month.
  • Unified inbox and basic automations.
  • Email & live chat support.
• Team Plan – $50/user/month (monthly) or $40/user/month (annual, with 20% off).
  • All Essentials features.
  • Advanced automations and scheduling.
  • SMS surveys and group texting.
  • Priority support + phone access.
• Enterprise Plan – Custom pricing.
  • Dedicated account manager.
  • White-glove onboarding and training.
  • Custom integrations and SLA guarantees.
  • HIPAA and SOC-2 compliance support.

Benefits to the User (Value for Money)

Investing in Textline delivers tangible returns across communication, productivity and security. Here are the standout advantages:

• Massive Time Savings
  Automate routine responses and broadcast messages in seconds—freeing your team from repetitive tasks and cutting hours off your weekly workload.
• Higher Engagement Rates
  SMS open rates exceed 95% compared to email’s 20% average. Textline ensures your messages get seen and drive action instantly.
• Improved Team Collaboration
  One shared inbox and clearly assigned threads prevent internal bottlenecks, boosting response consistency and accountability.
• Scalable Communication
  From one-on-one chats to group broadcasts, Textline grows with your business—so you never outpace your platform’s capacity.
• Robust Security & Compliance
  With SOC-2 certification, HIPAA and TCPA compliance, you can text sensitive data without jeopardizing privacy or inviting fines.
• Actionable Analytics
  In-depth metrics guide smarter decisions, letting you pinpoint what works and double down on winning strategies.
• Cost-Effective Plans
  Annual billing plus this exclusive Get 20% OFF on Textline annual plans Today offer lowers your per-seat cost and accelerates ROI.
• Seamless Integrations
  Connect Textline with your CRM, helpdesk or marketing tools in minutes—no developer resources required.

Customer Support

I’ve tested Textline’s support, and they respond promptly via multiple channels. Whether you prefer email, in-app live chat or phone calls, help is available whenever you hit a snag. Their support team not only troubleshoots rapidly but often offers workflow tips to optimize your texting strategy.

Enterprise customers also benefit from a dedicated account manager who provides white-glove onboarding, custom training sessions and proactive performance reviews. This hands-on approach ensures your team extracts maximum value from the platform and stays compliant with evolving SMS regulations.

External Reviews and Ratings

On G2, Textline scores 4.6/5 from over 200 reviews. Users rave about its intuitive interface and reliability:

• “The unified inbox is a game-changer—no more lost messages.”
• “Automations have saved our support team countless hours.”
• “Top-notch security gives us peace of mind when texting patient data.”

Capterra reviewers mirror this positivity with an average rating of 4.7/5, specifically praising the seamless integrations with Salesforce and HubSpot. A handful of users have noted occasional delays when sending very large mass blasts; Textline’s engineering team has since rolled out infrastructure upgrades to mitigate these spikes. Ongoing updates show the company listens and iterates quickly on user feedback.

Educational Resources and Community

Textline backs its software with an extensive knowledge base, step-by-step documentation and a video tutorial library covering everything from basic setup to advanced automation. Regular webinars dive into best practices for SMS marketing, compliance and team workflows.

If you prefer peer support, the Textline Community Forum connects you with fellow users to swap tips, share templates and collaborate on creative use cases. There’s also a dedicated Slack channel for enterprise clients, ensuring real-time interaction with power users and Textline product experts.

Conclusion

To recap, Textline combines powerful texting features, rock-solid security and world-class support into one seamless platform. From unified inboxes and automations to SMS surveys and detailed metrics, everything you need to scale personal, conversational communication is here. And with this exclusive Get 20% OFF on Textline annual plans Today deal, there’s never been a better time to upgrade your team’s texting game.

Ready to lock in savings and transform your business messaging? Get started now and Get 20% OFF on Textline annual plans Today before this offer expires!