Searching for the ultimate guide to a mass texting service? You just landed on the right page. In today’s fast-paced world, reaching customers instantly and personally is crucial—and that’s where Textline comes in. With its enterprise-grade security, scalable two-way SMS platform, and collaborative features, Textline makes it easy to send bulk notifications, promotions, and reminders without sacrificing the personal touch. Try Textline Free for 14 days Today and see how quickly you can engage thousands of contacts.

If you’ve ever wondered how to streamline customer outreach, boost engagement rates, and keep your team aligned, you’re not alone. Many businesses struggle with slow email opens, phone tag, and impersonal messages. Textline has been helping organizations of all sizes—from startups to Fortune 500 companies—for years, earning awards for security compliance (SOC-2, HIPAA, TCPA) and winning accolades for ease of use. Imagine reducing no-shows, collecting instant feedback, and launching SMS campaigns in minutes—all while staying fully compliant. That’s the promise of Textline, and with a free two-week trial, there’s no risk to give it a spin.

What is Textline?

Textline is a leading mass texting service designed for modern enterprises, customer support teams, and sales organizations. At its core, it’s business texting software that lets you send one-to-many broadcasts, handle real-time two-way conversations, and collaborate across departments—all within a secure, compliant environment.

Textline Overview

Founded with a mission to make business communication more personal and efficient, Textline has grown from a small startup to the most secure business SMS platform on the market. Along the way, it has:

• Secured SOC-2 certification and HIPAA/TCPA compliance
• Served thousands of customers across retail, healthcare, finance, and more
• Expanded feature set to include surveys, automations, and advanced reporting
• Built seamless integrations with leading CRMs and helpdesk tools

Today, Textline powers millions of texts every month, helping teams scale communication without losing that human connection.

Pros and Cons

Pros:

Enterprise-grade security and compliance: SOC-2 certified, HIPAA compliant, and TCPA-friendly.

Scalable mass texting: Broadcast to thousands of contacts in seconds while maintaining personalization with variable fields and media attachments.

Collaborative platform: Invite teammates, assign roles, and manage conversations in a unified inbox.

Powerful automations: Automate replies, schedule campaigns, and integrate workflows via API and webhooks.

Built-in analytics: Track delivery rates, response times, CSAT/NPS scores, and team performance metrics.

Flexible integrations: Connect with Salesforce, Zendesk, HubSpot, and other popular tools in minutes.

Cons:

Requires a minimum of three agents on entry-level plans, which may be overkill for solo entrepreneurs.

Some advanced features (custom automations, dedicated success manager) are reserved for higher-tier plans.

Features

Textline’s feature set was built to address every aspect of business texting. Here’s a breakdown of the key capabilities:

Mass texting

Broadcast SMS messages to large groups instantly, with personalization tokens to keep each text relevant to the recipient.

• Upload contacts via CSV or integrate with your CRM
• Use variable fields for first name, appointment date, balance due, and more
• Attach images, documents, or links to your broadcasts

Unified inbox

Manage all incoming and outgoing texts—both one-to-one and group conversations—in a single, easy-to-navigate interface.

• Filter by department, tag, or agent assignment
• Search full conversation history up to unlimited retention (Pro plan)
• Mark messages as read/unread, starred, or flagged for follow-up

Two-way texting

Engage customers in real-time chat sessions, just like popular messaging apps, to resolve issues faster and build rapport.

• Instant notifications for new replies
• Typing indicators and message statuses
• Transfer or escalate conversations to specialists seamlessly

SMS surveys

Collect feedback at scale with built-in CSAT, NPS, or fully customized survey flows.

• Send automated survey triggers after case resolution or purchase
• Analyze results in dashboard charts and export CSVs

Group texting

Host threaded discussions among multiple recipients—perfect for event reminders, staff alerts, or community updates.

Text templates

Create a library of canned responses (Shortcuts) to reply faster and maintain consistency.

Automations

Set up auto-replies, drip campaigns, scheduling rules, and routing logic to streamline repetitive tasks.

Metrics

Monitor delivery success rates, open times, agent workloads, and campaign ROI all in one place.

Textline Pricing

Whether you’re a small team or a global enterprise, Textline offers flexible plans to match your needs.

Limited

Price: $20 per agent / month. Ideal for small teams dipping their toes into SMS marketing.

• One department
• 90-day conversation history
• Basic messaging features

Standard

Price: $30 per agent / month. Best for growing teams that need surveys and integrations.

• Multiple departments
• 3-year conversation history
• CSAT and NPS surveys
• API, webhooks, and HIPAA compatibility

Pro

Price: $50 per agent / month. Recommended for businesses scaling SMS at volume.

• Unlimited conversation history
• Custom agent roles and surveys
• Salesforce integration
• Time-based automations
• Advanced security and priority support

Enterprise

Custom pricing. Perfect for large organizations needing dedicated support and custom SLAs.

• Unlimited agents
• Quarterly business reviews
• Flexible implementation and personalized account plan

Textline Is Best For

Textline’s versatility makes it a top choice across industries and use cases:

Customer Support Teams

Resolve inquiries faster by offering SMS as a support channel, reducing ticket backlogs and boosting satisfaction.

Sales Teams

Follow up on leads immediately with personalized text messages that drive response rates 8× higher than email.

Marketing Teams

Launch SMS promotions, flash sales, and event invites that cut through inbox clutter and drive conversions.

Internal Communications

Send urgent alerts, policy updates, and shift reminders to employees’ phones to ensure critical information is seen.

Healthcare Providers

Send appointment reminders, consent forms, and prescription updates securely and compliantly via SMS.

Benefits of Using Textline

• Higher engagement rates: SMS open rates exceed 90%, so your messages get seen.
• Real-time communication: Instant delivery and response prompting faster resolutions and decisions.
• Team collaboration: Shared inboxes, tagging, and assignments keep everyone on the same page.
• Data-driven insights: Track performance and refine campaigns with built-in analytics.
• Robust security: Protect sensitive customer data with top-tier compliance standards.
• Automation: Save time with scheduling, auto-replies, and workflow integrations.

Customer Support

Textline’s support team is renowned for rapid response times and expert guidance. Whether you need help setting up SMS registration, configuring automations, or troubleshooting API calls, you can count on documentation, chat support, and dedicated onboarding specialists.

Support channels include live chat, email, and phone. Higher-tier plans receive access to a dedicated customer success manager and priority SLAs to ensure your operations run smoothly 24/7.

External Reviews and Ratings

Reviews across software directories highlight Textline’s ease of use, security, and feature depth. Customers often praise the collaborative inbox and reliable deliverability. A few mention a learning curve around advanced automations, but Textline’s customer success team and knowledge base address these challenges effectively.

Educational Resources and Community

Textline offers a wealth of educational content, including an official blog with best practices, step-by-step tutorials, webinars on optimizing SMS campaigns, and a user community forum where teams share templates and strategies. New users can join live training sessions to get up and running in hours.

Conclusion

Scaling customer outreach with a powerful mass texting service has never been easier. Textline combines enterprise-grade security, collaborative features, and robust analytics to help you send personalized SMS campaigns at scale. Ready to transform your communication strategy? Try Textline Free for 14 days Today and experience the difference a dedicated business texting platform can make.

Try Textline Free for 14 days Today