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Stick around as I walk you through why Textline is the go-to business texting platform, how this discount amplifies your savings, and what makes this opportunity too good to pass up. By the time you’re done reading, you’ll be chomping at the bit to tap into this deal and take your communication game to the next level.

What Is Textline?

Textline is a business texting software designed to streamline and scale enterprise communication via SMS. Whether you’re coordinating internal teams, supporting customers, or driving sales, Textline delivers a secure, collaborative environment built for modern operations. Its focus on two-way messaging, compliance, and seamless integration allows businesses to hold real-time conversations at scale—right from a unified dashboard.

Use cases include:

• Customer support teams handling high volumes of inquiries without sacrificing personalization.
• Sales departments running targeted outreach campaigns and follow-ups via SMS.
• Internal operations units coordinating shifts, notifications, and urgent alerts instantly.

Features

Textline boasts a robust set of tools tailored to boost productivity and foster genuine connections. Here’s an in-depth look at the top features that make Textline stand out:

Mass Texting

Broadcast SMS messages to large contact lists in seconds, ensuring your announcements and promotions reach the right people instantly.

• Segment contacts by tags or custom fields for precise targeting.
• Schedule messages in advance to hit inboxes at peak engagement times.
• Automate recurring broadcasts for weekly updates or monthly reminders.

Unified Inbox

Say goodbye to scattered conversations across tools. All of your SMS threads live in a single inbox that’s easy to navigate.

• Filter by department, agent, or date to quickly locate past chats.
• Use keyword search to find specific conversations or terms.
• Archive or star important threads for instant access later.

Two-Way Texting

Engage in real-time back-and-forth messaging with customers, mirroring the convenience of consumer texting apps.

• Personalize chats with variable fields—like first names or appointment dates.
• Insert emojis or MMS images to make conversations more engaging.
• Transfer or escalate chats smoothly between agents.

SMS Surveys

Collect instant feedback by sending CSAT, NPS, or custom surveys directly over SMS.

• Automate survey invites after a completed support ticket or purchase.
• Visualize response data in real time with built-in analytics.
• Follow up with respondents to address concerns or praise positive feedback.

Group Texting

Start group SMS threads that keep multiple stakeholders in the loop simultaneously.

• Great for team alerts or multi-client briefings.
• All replies appear in a single thread for streamlined follow-up.
• Adjust participants on the fly as your group’s needs change.

Text Templates (Shortcuts)

Save time with canned responses—quickly insert frequently used messages with a few keystrokes.

• Create a library of templates for greetings, follow-ups, or FAQs.
• Customize templates with dynamic fields to keep them personal.
• Share templates across departments for consistent messaging.

Automations

Let Textline handle routine tasks by setting up auto-replies, triggers, and scheduled messages.

• Welcome new subscribers instantly with an automated greeting.
• Route incoming messages to the right department based on keywords.
• Send reminders for appointments, renewals, or missed payments.

Metrics

Monitor every keystroke with powerful analytics that track performance and ROI.

• Measure send rates, open rates, and response times.
• Compare agent productivity and customer satisfaction side by side.
• Export reports to share insights with stakeholders.

Pricing

Textline offers flexible plans to suit businesses of all sizes. Here’s a detailed breakdown:

• Limited Plan – $20/agent per month (Min. 3 agents)
  • Basic texting features for small teams
  • One department and up to 90 days of conversation history
  • Add webchat as an optional upgrade
• Standard Plan – $30/agent per month (Min. 3 agents)
  • Everything in Limited, plus multiple departments
  • Three years of conversation history
  • NPS & CSAT surveys, standard integrations, API/webhooks
  • Admin and agent roles, HIPAA compatibility
• Pro Plan (Recommended) – $50/agent per month (Min. 5 agents)
  • Unlimited conversation history
  • Custom agent roles and advanced security
  • Salesforce integration, time-based automations, priority support
  • Dedicated customer success manager
• Enterprise – Custom pricing (Unlimited agents)
  • Everything in Pro, plus flexible implementation
  • Quarterly business reviews and personalized account plans
  • Dedicated project teams for complex rollouts

Benefits to the User (Value for Money)

Investing in Textline with this special offer delivers unmatched value:

• Streamlined Team Collaboration
  Real-time chat routing and shared inboxes keep your squad on the same page—no more dropped balls.
• High ROI Through Automation
  Automated messages and workflows free up agents to focus on high-impact tasks, boosting productivity.
• Compliance Peace of Mind
  SOC-2, HIPAA, and TCPA safeguards ensure your data—and your customers—stay protected.
• Scalable Growth
  Whether you have three agents or three thousand, Textline grows with you—without hidden costs.
• Better Customer Engagement
  Customers prefer texting. By meeting them where they already are, you’ll see higher response rates and satisfaction.
• Actionable Insights
  Built-in analytics highlight what’s working and where you can optimize—turn data into decisions.
• Seamless Integrations
  Zapier, Salesforce, popular CRMs, and more link your tech stack together for frictionless workflows.

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Customer Support

Textline delivers top-tier support through multiple channels to ensure you never get stuck. Their helpdesk is reachable by email and live chat, offering prompt responses during business hours. Each query is tracked with a ticket number so you can monitor progress and follow up if needed.

For more urgent issues, Textline provides phone support and a dedicated customer success manager on Pro and Enterprise plans. This personalized assistance means your team can implement advanced features, troubleshoot complex integrations, and refine workflows with expert guidance.

External Reviews and Ratings

On G2, Textline boasts an average rating of 4.6 out of 5, praised for its ease of use and reliable customer service. Capterra users highlight the platform’s robust automation capabilities and the unified inbox as game-changers. Trustpilot reviewers often comment on swift setup and the peace of mind provided by strong compliance features.

Some users report minor challenges with initial API configurations and desired deeper reporting customization. Textline’s development team addresses this by regularly rolling out dashboard enhancements and expanding integration guides. Their transparent product roadmap and active community forums demonstrate a commitment to continuous improvement.

Educational Resources and Community

Textline supports users with an extensive knowledge base packed with articles, step-by-step tutorials, and best-practice guides. Video walkthroughs on YouTube cover topics from basic setup to advanced automation triggers. Developers will appreciate the clear API documentation, complete with code samples in multiple languages.

Additionally, Textline cultivates an active user community through bi-monthly live webinars, customer meetups, and a dedicated Slack workspace. You can network with peers, share tips, and get answers from power users. Frequent product updates and blog posts keep you in the loop on new features and industry trends.

Conclusion

In summary, Textline stands out as a secure, scalable, and user-friendly business texting solution. From mass texting to two-way chats, automation, and deep analytics, its feature set covers every communication need. Coupled with reliable support and a thriving user community, it’s easy to see why organizations of all sizes turn to Textline.

Don’t miss out on this limited-time Get 20% OFF on Textline annual plans Today. Claim your discount now and elevate your customer engagement—your team and your bottom line will thank you.