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What Is SendPulse?

SendPulse is a comprehensive multi-channel marketing automation platform designed to help businesses streamline lead generation, audience engagement, and customer retention across email, SMS, web push, chatbots, CRM, and more. Whether you’re a solo entrepreneur, a growing startup, or an established enterprise, SendPulse lets you implement all your communication channels in one unified dashboard, automatically nurturing leads and driving conversions.

At its core, SendPulse is built to:

• Automate personalized messages across preferred customer channels
• Centralize contact management with a built-in CRM
• Design and deploy websites, pop-ups, and subscription forms
• Leverage chatbots and AI to boost engagement 24/7
• Monitor performance metrics to optimize marketing ROI

Features

SendPulse packs a suite of powerful features into one easy-to-use platform. Below, I break down each major capability and highlight real-world examples of how you can apply them to grow your business.

Email Campaigns

Craft and send up to 15,000 emails per month on the Free Plan or unlimited emails on paid plans. SendPulse’s email builder offers drag-and-drop functionality and responsive templates that look great on any device.

• Pre-designed templates for newsletters, promotions, and transactional emails
• Personalization tags (e.g., {{FirstName}}, purchase history) to tailor messages
• Advanced scheduling and recurring campaigns to automate sends

Multi-Channel Messaging

Reach your audience wherever they are—email, SMS, web push, and more. The platform lets you coordinate omnichannel campaigns that keep your brand top-of-mind.

• Send targeted SMS offers alongside email newsletters
• Use web push notifications for flash sales or urgent announcements
• Combine channels in a single workflow for higher engagement rates

Chatbot Builder

Automate customer support, lead qualification, and sales 24/7 with chatbots for Facebook Messenger, Instagram, and website live chat. You can even integrate ChatGPT for more natural conversations.

• Prebuilt chatbot templates—welcome messages, FAQs, appointment booking
• Logic flows to qualify leads and route to human agents when needed
• Seamless integration with CRM to store chat transcripts and contact data

Comprehensive CRM Integration

The built-in CRM allows you to manage contacts, track deals, and monitor communication history without toggling between apps. Every email, SMS, and chatbot interaction is logged for a 360° customer view.

• Create custom deal pipelines to match your sales process
• Assign tasks, set reminders, and collaborate with teammates
• Segment contacts based on behavior, demographics, and pipeline stage

Website Builder & Pop-Ups

Launch a promotional landing page, microsite, or full website using the intuitive drag-and-drop builder. Add pop-ups and subscription forms to capture leads directly from your pages.

• One free website or bio-link page on the Free Plan
• 10 pop-up types and customizable display conditions (exit-intent, scroll depth)
• Built-in analytics to test and optimize form conversions

Automation 360

Design advanced automation workflows with events, filters, and actions. SendPulse’s Automation 360 gives marketers full control over customer journeys.

• Drag-and-drop workflow builder with up to 50 elements (Pro Plan)
• Triggers include email opens, clicks, website visits, and custom events
• Personalized branching logic to deliver relevant content at each step

Web Push Campaigns

Send browser notifications to re-engage visitors instantly. Web push is perfect for announcing limited-time offers or publishing new content without waiting for email opens.

• Up to 10,000 subscribers on the Free Plan
• Rich notifications with images, emojis, and call-to-action buttons
• Scheduling and segment filters for targeted delivery

Sales Pipeline Automation

Streamline your deal management by automating stages, tasks, and notifications within the CRM. Focus on closing deals while SendPulse handles the repetitive follow-ups.

• Visual pipeline board with drag-and-drop deal cards
• Automated reminders for overdue tasks and follow-up emails
• Reporting on conversion rates, deal velocity, and team performance

Online Course Builder

Create, publish, and sell online courses directly within SendPulse. Manage lessons, students, and payment processing without external tools.

• Upload videos, PDFs, quizzes, and assignments
• Set automated drip schedules to release course modules
• Integrations with payment gateways like Stripe and PayPal

Pricing

SendPulse offers flexible pricing tiers to fit creators, small businesses, and enterprises. Here’s a breakdown of each plan’s highlights:

Free Plan

• Price: Free forever
• Suitable for: Beginners testing multi-channel marketing
• Inclusions:
  • 15,000 emails per month
  • 3 chatbots with automated replies and ChatGPT
  • 1 free website or bio link page
  • 10 pop-ups and online chat
  • Web push to 10,000 subscribers
  • Basic CRM features and Automation 360 (5 flows, 50 elements)

Standard Plan (Ideal for Beginners)

• Price: $10/month
• Suitable for: Marketers needing unlimited emails and advanced flows
• Inclusions:
  • Unlimited emails
  • 200 MB image storage
  • 10 automation flows, 70 elements
  • 10 saved segments
  • 2 bio link pages
  • Full A/B testing suite
  • 3 users per account

Pro Plan (Recommended)

• Price: $12/month
• Suitable for: Growing teams and data-driven campaigns
• Inclusions:
  • Unlimited emails
  • 500 MB image storage
  • 50 automation flows, 150 elements
  • 50 saved segments
  • 2 websites + 2 bio link pages
  • 1,000 email verifications
  • 10 users, unlimited tags

Enterprise Plan (Advanced)

• Price: Contact Sales
• Suitable for: Businesses with 2,500+ contacts and custom requirements
• Inclusions: Unlimited everything—emails, storage, domains, automation elements, websites, users, and tags.

VIP Plan

• For over 5 million subscribers; tailored features and dedicated support—contact sales for pricing.

Benefits to the User (Value for Money)

If you’re wondering why SendPulse deserves your attention (and wallet), here are its top benefits:

• All-in-One Convenience: You no longer need separate tools for email, SMS, chatbots, and CRM. Everything’s under one roof, saving time and subscription fees.
• Cost-Effective Automation: Even on the free tier, you can run multi-step workflows and send thousands of messages. Upgrading unlocks robust analytics and higher limits.
• Scalability: As your contact list grows, you can seamlessly upgrade plans without migrating data or learning new software.
• Enhanced Engagement: Combining email, push, and chatbots boosts open rates and click-throughs—studies show omnichannel campaigns convert up to 300 % better.
• Team Collaboration: Invite colleagues to manage deals, analyze campaigns, and share comments—all within the CRM dashboard.
• Customizable Automations: Tailor every workflow to your business logic using triggers, filters, and actions. No coding required.
• Data-Driven Insights: Built-in reports and heatmaps help you spot opportunities, fix underperforming elements, and refine strategies in real time.
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Customer Support

When it comes to support, SendPulse shines with responsive, knowledgeable assistance across multiple channels. You can reach their team via live chat directly in the platform, email support tickets, and an extensive help center stocked with guides and FAQs. Queries are typically acknowledged within minutes on live chat and resolved within a few hours on email.

For more hands-on help, enterprise customers gain access to dedicated account managers who provide personalized onboarding, campaign audits, and strategic recommendations. Whether you need technical troubleshooting or marketing best practices, SendPulse ensures you’re never left in the dark.

External Reviews and Ratings

Across review sites, SendPulse consistently earns praise for its affordability and feature set:

• G2: 4.6/5 stars – Users love the all-in-one approach and intuitive interface. Positive comments highlight the ease of building automation workflows.
• Capterra: 4.5/5 – Reviewers commend the responsive support and continuous feature updates. The free plan receives special mention for generous limits.
• TrustRadius: 8.8/10 – Clients appreciate the scalability and CRM integration, citing improved sales pipeline visibility.

On the flip side, some users note a slight learning curve when configuring complex automations and request deeper A/B testing insights in push campaigns. SendPulse has addressed these by releasing updated tutorials in their knowledge base and enhancing the A/B testing tools in recent platform upgrades.

Educational Resources and Community

SendPulse provides a wealth of resources to help users get the most out of the platform. Their official blog covers email marketing tips, multichannel strategies, and case studies. Detailed documentation walks you through every feature, from setting up chatbots to configuring web push campaigns.

In addition, video tutorials on YouTube demonstrate step-by-step processes for building workflows and designing templates. The vibrant Facebook group and community forum let you connect with fellow marketers, swap best practices, and get peer-to-peer advice. Webinars and live Q&A sessions round out the support ecosystem, ensuring you always have guidance at your fingertips.

Conclusion

Summing up, SendPulse offers a potent combination of multi-channel messaging, automation, CRM, and website tools at a price point that’s hard to beat. Whether you’re just starting out or scaling to enterprise levels, you’ll find plans that fit, generous free-plan limits, and advanced capabilities to grow your business. I’ve tested dozens of marketing platforms, and SendPulse’s ease of use, integrated features, and stellar support make it my top recommendation.

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